Reviews (658)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and retention through customizable loyalty programs. They value its user-friendly interface, integration with tools like Yotpo, Recharge, and Klaviyo, and the informative analytics dashboard. Features like loyalty tiers are especially appreciated. The efficient onboarding and responsive customer support are noted for enhancing the user experience and facilitating quick issue resolution.
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We can’t say enough amazing things about Reya! From the very start, she brought such incredible energy to our onboarding process, making what could have been a complex setup across our three sites feel seamless. Despite the time difference between the UK and LA, she was always available, responsive, and willing to help whenever we needed her. No matter the hour, Reya showed up with a positive attitude and a genuine commitment to making sure everything ran smoothly. Her constant communication, patience, and expertise made all the difference. She truly went above and beyond for us, and we’re so grateful for her dedication. If you get the chance to work with Reya, consider yourself lucky—she’s simply the best!
Thank you so much for your kind words! We’re absolutely thrilled to hear that Reya was able to make the onboarding process smooth and seamless across your three sites. We’ll be sure to pass along your glowing feedback to her. If you ever need anything else, we’re always here to help!
The onboarding process is smooth and intuitive, with Loyalty Lion doing a lot of the heavy lifting and background work for us. There was only one feature that wasn't totally clear and that was the 'rolling' approach to spend calculations, but we have managed to find a way to work around this. Reya was very helpful throughout the whole onboarding process and the team are very quick to action any changes or requests. We went live yesterday and are already seeing really positive engagement and response from the programme!
Thank you for the great review! We’re thrilled to hear that your onboarding process was smooth and intuitive, and that Reya was able to support you every step of the way. We'll pass on your positive feedback to her! It’s also great to hear that you’re already seeing positive engagement from your program after going live. We appreciate your feedback on the rolling spend calculations, and we’re glad you were able to find a solution. Feel free to reach out to us if you ever need any further assistance or have any questions.
Reya and the entire LoyaltyLion team have been an absolute joy to work with. We are so happy with how this app and platform is working for us and we can't wait to watch our program grow!
Thanks for the fantastic review! We’re pleased to hear that you’ve had such a great experience working with Reya and the entire LoyaltyLion team. It’s wonderful to know that the platform is working well for you, and we’re excited to see your program grow. If there’s anything else we can do to support you along the way, don’t hesitate to reach out, we’re here to help!
Our onboarding manager, Reya, was fantastic—she went above and beyond to help us navigate complex questions and customize our loyalty program. Thanks to her support, we were able to create a truly unique and personalized experience for our customers.
Thank you so much for your review! Creating a personalised experience for your customers is exactly what we aim to help with, and it’s great to know Reya went above and beyond to bring that vision to life. We’re excited to see your program grow and succeed. Please don’t hesitate to reach out if there’s anything else we can do to support you!
My onboarding experience with LoyaltyLion has been amazing. Reya held my hand throughout the product - such a wealth of knowledge. Thanks to her and the Loyalty Lion team, our Rewards program looks beautiful and is already generating buzz and revenue.
We couldn't be more pleased!
Thank you so much for the wonderful review! We’re thrilled to hear that Reya was able to guide you through the onboarding process and that your rewards program is already generating excitement and revenue. We’ll be sure to pass along your kind words to her. Glad you are pleased with the results, and we’re excited to continue supporting your success!
Great so far from setup to implementation. Detailed process to get aligned and onboarded. Lots of info and things to have in place to make LL work with your store but their team takes care of everything aside from any internal decisions you have to make for your specific use-case. Freya was stellar in all ways and helpful at every stage.
Thanks so much for taking the time to leave us a review! We’re so pleased to hear that the setup and onboarding process has been smooth for you, and that Freya was able to support you every step of the way. We’ll be sure to pass on your kind words to her!
We’ve been using Loyalty Lion for almost a year now, and we’ve noticed a significant increase in customer engagement thanks to the Rewards Program. The platform is easy to use and quite straightforward.
A special mention goes to Jason, who was an absolute star during the implementation process. He was incredibly helpful, always available to assist, and made the entire process seamless and efficient. The support team has also been fantastic—always responsive and quick to help.
Our only feedback is that we haven’t had our quarterly reviews as our Success Manager left the company, and we haven’t been contacted regarding a new assignment. Additionally, we would love to see more customization options and the ability to edit the FAQs again.
Overall, we’re very happy with Loyalty Lion and the positive impact it has had on our business.
Thanks for taking the time to leave us a review. We're so pleased to hear that you have seen a significant increase in customer engagement since implementing the program. We'll also be sure to pass on your great feedback to Jason, and we're so happy to hear that his support has been so helpful for you during the implementation process.
We're very happy to help you with the changes you are looking to make in your program, and your Customer Success Manager with us, will be reaching out directly to you, for more support.
Please do let us know if there is anything else we can help you with!
We've recently relaunched the program and the support we received was excellent. Responses were timely and a few issues we experienced were solved very quickly. Sathiya was super quick and efficient at supporting us in the process :)
Thank you so much for the great review! We’re pleased to hear that your program relaunch went smoothly and that Sathiya was able to assist you with this quickly. If there’s anything else we can do to support you moving forward, don’t hesitate to reach out!
Smooth and easy migration! Freya helped us out by answer all my questions, even the most tedious ones.
Thank you for the lovely feedback! We're so glad to hear your migration went smoothly and that Freya was able to support you every step of the way. We’re excited to continue supporting you as your program grows!
Es zwar sehr schön und hilft wirklich aber wieso direkt 199 USD ?, es gibt kleinunternehmen die wachsen möchten und nihct auf einmal 199 zahlen können. - 3 Konto Modelle wären anziehender : 25 USD - 50 USD und 199 USD wäre noch Okay aber nicht gleich Geldgier mit 199 USD ?
Thank you for your feedback, and we truly appreciate you sharing your thoughts with us. We understand that pricing can be a concern for businesses, and we always strive to offer flexibility where possible. While the $199 plan is designed to offer a full range of features, we recognise that every business has unique needs. We're continuously looking at ways to improve our platform and would be happy to discuss options that may better suit your specific requirements. Please feel free to reach out to us directly on [email protected], and we can explore how we can best support your growth.