Reviews (58)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 15, 2025

5 Stars – Unmatched Support & Seamless Setup

Smartrr has been fantastic from day one. Onboarding was quick and easy, and any issues have been resolved fast with clear explanations. Our customers love the sleek, easy-to-use account portal. Most importantly, the support is unmatched—Casey Colligan is truly the best, always going above and beyond. Highly recommend if you want a subscription app that actually feels like a partner.

Gigawatt Coffee Roasters
United States
Over 2 years using the app
April 9, 2025

Smartrr has been a great subscription solution for our team. Their support team has been so helpful with big and small issues as they arise. They've evolved over the years to offer more customization, letting our consumers be flexible with their subscriptions and allowing us to offer more capabilities.

Cheribundi
United States
Over 2 years using the app
June 11, 2025

We transferred from Yotpo to Smartrr Subscriptions. The transition was actually quite smooth. The Smartrr team did a great job and addressed any questions concerns or issues we had quickly. I was nervous to make the change but Smartrr team helped make it very easy on us. The experience for our subscription customers only improved so I see this subscription change to Smartrr as an all around upgrade. The app is quite intuitive and user friendly even for non-technical IT folks like myself. Really happy with the app and product support so far.

Realize
United States
27 days using the app
March 24, 2025

Our team has had one of the best experiences with Smartrr! We had been wanting to move to a subscription-based website for a while, but were nervous to make the jump—not knowing how we’d adjust our current setup. From our very first demo with Smartrr, we knew they were the right fit.Their team was always just a quick email away, consistently responding the same day. They even helped bring a dream feature of ours to life. We couldn’t recommend them more!!

Miss Hannah's Gourmet Popcorn
United States
6 months using the app
April 1, 2025

Smartrr has been an incredible partner to us at Equilibria. Recurring revenue represents 70%+ of our total topline so the thought of migrating from one platform to another was absolutely terrifying.. As you can imagine, we vetted many subscription providers and Smartrr rose to the top as a highly technical team capable of managing the token migration for us and creating as seamless as possible a transition for our members as we moved to Shopify. I am continually impressed by many aspects of partnership including their integration into our departmental workflows - from Member Support to Retention Marketing to FP&A. They operate as an extension of our team and have great communication and follow up. I find their pattern recognition as it relates to other customers and what “best-in-class” looks like very valuable. As a Founder & CEO reliant on MRR to pay nearly all bills, thy have been very trustworthy and reliable tactical AND strategic partners. I highly recommend Smartrr as a subscription management solution for your Shopify store.

Equilibria
United States
10 months using the app
March 17, 2025

Smartrr has been a game-changer for us! We've seen incredible subscriber growth since joining, and their team has been nothing but supportive. Anytime we've had a question or needed assistance, they've been quick to help and super responsive. We truly appreciate their partnership and highly recommend them to anyone looking to level up their subscription experience!

CLEAN CAUSE
United States
Over 1 year using the app
April 14, 2025

Huge shoutout to Esther and the Smartrr team — they went above and beyond to help us get our subscription flow dialed in. We threw a fairly custom setup at them involving Replo, Rebuy, and unique bundling logic, and they handled it with speed, flexibility, and total professionalism.

Esther was incredibly responsive, clear, and collaborative throughout the whole process. We couldn’t have asked for better support.

Highly recommend the Smartrr app — not just for the functionality, but for the team behind it.

Hoolest Inc.
United States
12 months using the app
April 10, 2025

The Smartrr team has made thoughtful configuration and content suggestions to help encourage our customers to subscribe and maintain their active subscriber status.

Asset
United States
12 months using the app
May 14, 2025

Great app and excellent support team. They have been very helpful with my requests and offered lots of solutions. Highly recommend!

Superboba
Canada
About 1 year using the app
April 15, 2025

The best! The only subscription app I would ever recommend.

Bloomi
United States
6 months using the app
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