BOLD Discounts ‑ Flash Sales

This product has great functionality however it has many bugs that have not been addressed over the last year. If you place a large number of items in a discount, the system will often hang or can take hours to apply. Even now, we have a discount with only 9 items and what should take less than a minute has been taking over 30 minutes while we stare a spinning "working" and no way to cancel or restart. So...our marketing campaign is on hold until this program decided to run today (a weekly event) and we're at the mercy of Bold tech support. We can open a ticket but often new tickets now can take over a day to respond so we've lost our window for our Monday promotion. I wish Bold would focus more on making their apps rock solid vs launching more apps and and features. My 2 cents...

The app worked ok for me for a while until I just spent 7 hours editing every product manually on my website because the app got stuck loading and loading and brought every item down from $45 and above to $1 or $2.00 and you can only imagine how many sales came in the meantime this was happening so I had to cancel all the orders and refund all the clients. I reached out to bold and no one got back to me. They NEED TO FIX THIS! This mistake cost me more money than what I've paid the app in all the time I've had it.

Not showing discounts on all products , customer service not responding, very bad for black friday, cost us money. Not recomanding this app.

They did a nice job installing for me, but its confusing I can not figure out how to use it.

The bold team is definitely dedicated to making useful apps supported by excellent customer service. However, I found this app to be extremely sensitive and the first promotion I launched ended with many items having their set discount doubled by the app... so instead of having an awesome and successful sale I ended up with a ton of orders with items sold at 50% off the sale price (lost lots of money on these sales)! The support team could not really resolve this issue (in spite of being responsive to the support ticket) and it sounds like many users had a similar experience around the time I did (Black Friday week). So, be aware, that any slight change made to items in your store while a sale is active has the potential to mess things up significantly. And that sucks.

So far, I'm not impressed. Not only did I pay to have them adjust the appearance of my sale icon and it has not been completed in the 2-day time frame, but when I add items to my sale, they do not get added to the app's rules so half of my collection does not appear to be on sale.

I did email them about this but haven't heard back from anyone. I'll revise my review as my experience changes. Fingers crossed that this gets better.

*UPDATE 2/13/17* Sadly I am having problems with the sale prices not being calculated/showing. I have contacted support and will update this review accordingly.

On a positive note, once I got someone to help me with installing the sale banner, they were AWESOME to work with and went above and beyond to make that right.

It's not working great and i've been waiting almost 10 days. still not help getting the app installed correctly. My sale is over now so it was messed up the entire sale.

Very disappointed, I have had a deleted sale stuck on many products for nearly a week. Fast but ineffective customer service.

Poor. This app was neither easy to use, nor quick.

Whilst the app works fine once it's published your items for sale, the store owner experience is pretty bad. Reasons:

1. The app removes the styling from the clock and other styling elements every time you launch a sale, meaning hardcoding the liquid files is necessary. You have to do this after each sale activates - not great if you're scheduling sales to start ahead of time. When running multiple sales, this means constant monitoring of the UI to ensure the site is displaying correctly.

2. We have 1700 varients in our store. It took 90 minutes to publish and unpublish a sale. Therefore, there is no way to start a sale at a specific time... sale prices gradually drip feed onto the site at a snail's pace. On our store, it was adding/removing items from sale at a rate of 18 a minute. That's not particularly quick given it only needs to update two fields for each product!

3. Worst of all, there is no 'cancel' button when you activate or deactivate a sale. If you mistakenly deactivate a sale, it doesn't check that you want to, it just starts removing sale prices... for the next 90-minutes. There is no way to stop this process. High risk if you're running a big sale with a lot of marketing activity supporting it.

All in all, for the monthly fee they're asking, not a particularly slick app. Won't be using it again.

I was excited about the app and their suite of products but a bad support experience pointed me elsewhere. Inept support more concerned about their positive/negative rating than actually providing support. Lack of communication and finger-pointing when action not taken. Slow response - problem left unsolved. I ended up going with another app that does the same thing. Sour taste left for BOLD and I will be avoiding all of their products going forward.