Reviews (195)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective customer feedback collection through simple surveys, noting higher response rates and ease of setup. Features like customizable questions, automated reminders, and detailed feedback are particularly valued. The app supports feedback from both online and in-person customers and is praised for its reliable performance and responsive support. Some concerns exist about pricing and customization options.
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I have had customer guru for a while on our website now. Its lovely, as it gets customers to try out products. The only reason I gave it 4 starts is so they can maybe improve the appearance of their comments. Contine the good work! Thanks
Straightforward, good UX. Would recommend to others, I especially liked the simplicity of the analytics. Y
Nice way to receive reviews and allows you to have your testimonials posted right on your website. Don't understand the star score, we have all but 2 10/10 ratings but it says 3/5 stars?
Great App, but expensive, if you would have a plan for $15 for 100 surveys, following a $25 plan for 300 surveys, then you will be the king of NPS for Shopify stores, but we already pay around $400 dlls a month for Freshdesk, Freshchat, Agorapulse, Review Apps, etc etc, and we have online 1 month. Please take in account all our comments.
I hope you can offer a great deal for Shopify customers.
Thanks
The app works well - the UX for the customer is nice. Easily customisable. The reporting section is a bit hard to find (hidden in integrations) but lots of flexibility as CSV downloads. Think dashboard should show lifetime NPS as well as rolling 14 days. The monthly charge is expensive though for this kind of app
I would like to change the color line in testimonials.
Works just fine. Surveys are sent out instantly and I usually get them all back. I just wish there was a way to post the reviews on Facebook.
It works well but I wish it was more customizable for how its displayed on my website.
Very good app, an important app to know customer reviews.
couldn't able to download customer list