Yotpo ‑ Product Reviews App

Scam company.
Once you cancel your subscription, they’ll tell you your annual fee is non-refundable—even if you’ve only used it for a month or two. They won’t prorate or refund the unused portion.

What’s worse, they never inform you of these unreasonable policies upfront. No warnings, no notices, nothing.

After you’ve paid, you’ll realize that Yotpo significantly slows down your website, especially hurting CLS performance. When you decide you no longer want to use it, they’ll just say, “Your subscription is canceled, but you won’t receive any refund.”

Shopify Plus support will simply tell you, “It’s a third-party app, there’s nothing we can do.”

Total scammy behavior.

We moved to Yotpo from Loox and it was a big mistake. We were mislead on how advanced is the app. We had all customization options available on Loox on the plan of 40 per month and on Yopto we can customize very few things paying 170... Yotpo charges you for everything (extra review requests sent too) and on the top we spent days trying to migrate to the app and it was a bug on a bug on a bug.
After using it for 2 months I noticed that we do not get any reviews with photos or videos and we used to get several per week on Loox. When I asked the support how I can improve the landing page for the review request in order to get more reviews with photos/videos they told me that I should move to a more expensive plan... On Loox it was available on basic plan.
If it's your first review app probably you'll find it fine but when you've already tried couple and have experience, you'll see that Yotpo charges you for nothing. It's not worthy of the pricing they offer.

Yotpo has been very easy to use and when I ran into an issue, Vincent C through the Chat function was very helpful in answering my questions and sending me the necessary links to streamline my website and yotpo account.

I had great help from your customer service tech Joian Z. They were able to walk me through the process on how to transfer reviews from one product page to another. Thank you Joian!

I've had a great experience using Yotpo for managing customer reviews on my Shopify store. The platform is intuitive, packed with useful features, and has made a noticeable difference in building trust with my customers. What really stood out was the excellent support I received — Catherine B. was incredibly helpful, knowledgeable, and responsive throughout the process. Her assistance made the setup and optimization feel seamless. Highly recommend both the tool and the team behind it!

This app is amazing! It has really helped streamline my workflow, and the features are super easy to use. I ran into a small issue with the review count not showing up, but Vien Saints E was incredibly helpful and quickly resolved the problem. Their support was excellent, and now everything works perfectly. I highly recommend this app and their great customer service!

Wendyle was incredibly helpful and responsive — really made the whole setup process smooth and easy. The app itself is great, works well, and has all the features we need. Highly recommend!

I had some trouble getting my Shopify SEO Page (Reviews tab page) to work after a recent Shopify theme update. I contacted customer support via the admin settings page in Yotpo and they helped me immediately! I am so very grateful to Jeorge Kenneth V for the support. They even added a carousel of reviews to my homepage after I asked for more advice! If you are having any troubles, I highly recommend their great customer service. Thank you!
P.S. I'd recommend a few updates to their help page so that "SEO page" updates are clarified as a separate issue from how to enable a "Product Reviews Widget."

Yotpo has been a great partner. Raney was incredibly helpful in troubleshooting the challenges we were facing. He responded promptly, followed up thoughtfully, and resolved the issue quickly and efficiently.

I ended my subscription with Yotpo over a month ago within the free trial period and they're still trying to charge my credit card for a service I don't use. I've reached out to customer support several times regarding this issue and they offered no concrete solution. There is no option to end my Free plan subscription with them, there is no option to remove my credit card from their dashboard. I'm incredibly frustrated by the lack of transparency and support by the Yotpo team. If I could leave you a star rating in the minus, I would.