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We dont recommend Weglot. Its really unstable and has much bugs and make MUCH EXTRA WORK. When you make translations, they dont appear in the webshop. We sell globally high quality electronics and it makes it harder so we are trying to find an another service.
Dear Joy Planet Finland,
We appreciate you sharing your feedback about Weglot, and we apologize for any inconvenience you've experienced. We understand the importance of a reliable translation service, especially when operating a global webshop for high-quality electronics.
We take user feedback seriously and are committed to addressing any issues our users encounter. We would like to investigate the problems you've mentioned regarding instability, bugs, and translation visibility in your webshop. Could you please provide more specific details or contact our customer support team at [email protected]? This will help us identify and resolve the issues you've faced.
Your satisfaction is our priority, and we would like to work towards providing a better experience for you.
Thank you for bringing these concerns to our attention, and we look forward to the opportunity to improve your experience with Weglot.
Best regards,
The Weglot Team
I have used Weglot for more than a year now, and I decide to switch a couple of weeks ago, because I realized that Weglot is stalling me more than doing any good. The app has many limitations. Weglot does NOT work on top of Shopify Languages, meaning it does not support the multi-language feature Shopify released back in Dec. 2019... So, lots of dynamic content of your store will not be translated and will remain in the default language, including product names and shipping methods that appear in the email notifications. Translations will fluctuate, and some terms will also go missing. Furthermore, their support team told me to use their dynamic translations tool, but it really does not work well. Weglot pricing method is also very expensive compared to other applications. I would advise anyone considering to sell in multiple languages to check out other applications, before rushing into using this app. You will find much better solutions for much better deals too.
Application chère et qui vous oblige à monter systématiquement en forfait. Il vous compte les mots que vous traduisez vous même dans le forfait!
Je viens de changer à Langify et j'en suis très contente (17euros par mois).
Sinon j'ai hésité avec la nouvelle application de Shopify est gratuite (translate and adapt) et à priori marche très bien.
Bonjour,
Nous vous remercions d'avoir pris le temps d'écrire cet avis.
Lorsque vous désinstallez l'application Weglot de votre admin Shopify, un email est envoyé sur l'adresse email renseignée dans votre compte Weglot, vous indiquant de résilier votre abonnement si vous avez une souscription encore active.
Suite à votre contact avec notre équipe Support, nous sommes ravi d'avoir pu vous aider à régulariser la situation.
Nous vous souhaitons une excellente journée et restons à votre disposition à [email protected] si vous souhaitez plus d'informations :)
I used this for 8 months app and rarely spend the time to write a review. Here is what I found:
1) Why should we extra to see if this app is really working as they charge for the analytics.? LOL
If most of your customers are within North America then this is waste of time as it will slow your load speed. If you sell world wide any translation app might help
2) After I removed the app, I was still being billed on credit card. This developer is sneaky as people should be aware that unlike most app's which are billed through Shopify and thus the billing automatically stops when you delete the App. This is not case when you put your credit card in for a direct billing and there is not much Shopify can do to help you out.
It was finally sorted out but I would advise people to avoid any app's which require a credit card as otherwise your at their mercy.
We are sorry to hear you feel this way and attempted to work with you and explain everything in detail as we value our users.
1)We tried our best to explain to the user how we work as we are not an analytics app but rather a multilingual solution. We have checked out loading speeds and have no other user complaints of this nature.
2)Users have the choice to pay through Shopify or through our Weglot site which would also mean you would need to cancel from the place of purchase. We sorted it out with the user and explained what happened as we remain transparent about the payment process. Like many other apps, Weglot uses credit cards to enroll a user in the plan and charges them depending on the frequency of that plan.
The app caused a bug whereby clients were not able to add to cart their products. Every time a customer selected a product to the cart, it said the cart is EMPTY. The support team was hard to reach, arrogant and took weeks to fix it and did not FIX a thing. Had to DELETE the app. BEWARE!
Hello,
We are sorry to hear you did not have a good experience with Weglot. After taking a look at your email interaction with the support team, they went above and beyond in trying to find a solution and help you. We tend to respond within 1 business day which is quite quick for a support inquiry. In terms of fixing the issue, it is easy to assume a developer can create a fix quickly but unfortunately, fixes require extensive time and research. We also refunded you the last two months you paid. Was there something else we missed?
I used this app for more than 3 months in Arabic translation, and I would simply say we postponed the launch for 2 months because of it. You do manual amends on the poor translation the app gives and it vanishes, so you need to redo the manual translation allover again and guess what? it vanishes again. Massive waste of resources!
Hi,
Thank you for taking the time to write. I wanted to let you know how sorry we are for hearing about your negative experience as we try our best to help all our users understand how Weglot works.
Did you happen to edit the original content? Did you check to correctly edit the right translation associated with the translation string? These are common scenarios that could cause the change in the manual translation but rest assured, the manual translation does not vanish as it remains in your translations list.
If you wish to have more help, you can write us at [email protected] to further investigate for you.
We hope to hear from you,
The Weglot Team
We have a problem Weglot for several weeks. There are translations in all kinds of languages that we don't even use on our website. The translations are added automatically and we are not able to stop this from happening. This makes it a hassle for our translator and messes up our statistics. The customer service is not able to solve the problem.
WORST EXPERIENCE EVER. SO MUCH DAMAGE ON MY STORE AND INCOME LOSS!!!
They don’t take any accountability for the mess they make.
My website is down already for 7 days!! I am receiving an error because they messed up my DNS completely and now globally my website is down. I contacted my domain name provider and Shopify and they did everything they could and all settings are correct, but Weglot still holds some kind of access to my website which causes the error even though I deleted everything and completely uninstalled and removed my profile with them.
They don’t take any responsibility and just say it’s not their fault and I need to resolve with Shopify. IT IS 10000% THEIR FAULT and Shopify is also at a loss and can’t do anything further except determine wether they should still allow Weglot on their App Store! As soon as I untoggled the option for Weglot to use subdirectories my website was down and nothing has brought it back yet. They still have not resolved it to this day and every day goes by with us losing a lot of money.
Hello,
Thank you for taking the time to write a review of Shopify.
We had a chance to discuss further the issue you experienced, and finally it was decided to disable the integration. The issue here was mainly related to the DNS propagation on Shopify's end, and also a cache issue in the whole Shopify process.
Our Support agent kindly helped you to contact the Shopify Support team which fixed all the issues you experienced.
The issue is fixed now.
Please contact back our team at [email protected] so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
I am afraid this will not be your app if you are making an International Store using LockSmith App ...
Hi Kmina,
Thank you for bringing this matter to our attention. I'm very sorry we failed to meet your expectations but it seems the support team offered you solutions that you did not attempt and therefore Weglot cannot function on the site until the correct steps are taken. If you wish for us to help, please contact us so I can explain further.
Thank you!
THE WEGLOT TEAM
Extremely disappointed. SEO translations work bad, Media translations do not work at all. So at first everything looks kinda OK. But when you deep into it, you realize how bad the whole situation is. First -- SEO translation. You can translate meta tags, but it is really hard to find them in the list, and when you try to go page by page, it simply does not work. If your website has more than 10 pages, you will struggle. Next. This app advertises it has a media translation function. While I can confirm there is a button for this, I cannot confirm this function works. In my case it simply does not do anything. After 2 weeks of endless talks with support, I received a message that the issue is too complex for them to solve and that is because of the Shopify theme. I mean...well...why there is nothing written about it? Like "Function X works only with themes X, Y and Z". And the support reps aren't exactly the fastest in terms of responsiveness and helpfulness. Decide on your own, in my case this app was a waste of money and an extreme waste of time.