Variant Option Product Options
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We've had a lot of issues with this app. Doesn't work with upsell apps, has bugs related to compare at price. Support is ok - but realistically we keep having issues.
My technical expert added code to fix the compare price.
I also sent you a link to compatible upsell apps in an email.
I see we have always replied within a few hours during normal business hours and tried our best to give you the best support. With hundreds of themes, thousands of apps, and updates everyday there will always be the possibility of compatibility problems. We are stand by our apps 100% and are always here to fix any issues, and answer any questions, and make regular updates.
Let us know if there is anything else we can do for you.
Jon
Relentless Apps
Hello,
I need support with your app regarding product subcategories. Here's the issue:
I have a base product price, and when selecting subcategories (e.g., 1) Shirt, 2) Shirt Color, 3) Size: S), the price is adjusted accordingly. For example, if the base price is $34,990 and selecting Size S applies a -3,000 discount, the final price correctly updates to $31,990.
However, the issue is that the discount amount (e.g., "-3,000") appears next to the selected subcategory. I would like to hide this additional price display to improve the UX/UI of my website. this happen on Addon's Prices on the interace.
Could you please help me achieve this? Send me a mail: [email protected]
Thank you in advance.
Best regards,
Hi Daniel. It looks like you didn't receive my previous email to web*****@gmail.com that I sent yesterday. I just sent another email to your admin email ven***@petprint.cl
Try searching your spam for emails from [email protected]
Email me back if you have any more questions.
Have a great day,
Jon
Relentless Apps
[email protected]
Terible , when you insert the color swatch and you save it, it resets to no color. I thought I might made a mistake but it happened again. The boxes for the colors look really bulky and outdated. It does not have a modern look.
Hi Christiane, I am sorry the app wasn't working for you. I looked but I couldn't find any emails from you.
We are a small 2 person company from California and we stand behind our app 100%. If you have any issues, please get in contact with us and we will fix it.
I went ahead and emailed you directly at your s******@ohlittledachshund.com email address. I also sent you a credit to use our app for free while we figure out the issue.
Please get in contact with us and we will be happy to get everything fixed and get the app working exactly how you want it.
Jon
Relentless Apps
https://www.relentlessapps.com/contact/
The integration wasn't the best. It messed up my regular Shopify options for good and I would've had to pay for a professional to fix it.
Hi Emilia. I am sorry you had issues with the app. I looked in our system but I couldn't find any emails from you.
I went ahead and sent you an email to a***[email protected] to look into this.
We are just a two person team and stand by our products 100%. If you ever have any issues we are here to help
Have a great day,
Jon
Relentless Apps
The app would be almost perfect except it has no way of showing products swatch colors and the developers/customer service do not care about your problems. They will give 50% effort. If you have a complicated problem just don't do it. If it's simple then go for it. Literally 75% of the time it doesn't charge the customer for the add-on. I lost so much money not catching them. I don't recommend at all but it could be a nice fit for you depending on your theme and how complex the add-ons need to be. It's very upsetting because it has a lot of potential. To summarize, the customer service do not care about problems, it doesn't charge the customers, and I just get lots of problems with it. Just save yourself the trouble if you bought a theme. IT WILL NOT WORK.
You said our app was almost perfect besides the price add-ons not functioning. Send us an email to [email protected] and we will make sure everything is fixed and work properly.
App is ok. It is not integrated into Shopify in a nice way for buyer experience. The variants look horrible in the cart the way they are not integrated into the product.
In addition, the app removed the free button for discount options in the cart so that you have to buy another app to add it back in. They apparently left that out of the documentation when you buy their app so that you are forced to buy another app.
Hi Anne, I am sorry you had issues with our app. I sent you an email to get the collaboration code to access your site and fix the issues.
Please email me back with the code so we can fix this.
Martin
Relentless Apps.
disables cart slider (redirects checkout to /cart page first) which leads to lower conversion rate (one more click and page load time to complete purchase) for ALL orders, even if only regular products are part of the shopping cart. If this cannot be avoid at all for "variant option products", at least it shouldn't happen for all other orders, too.
Sorry about that Matthias. We have a setting that will leave the add-to-cart functionality alone. This is only compatible if you are only using Shopify Options.
If you are using our virtual options then our app needs to get sent to the cart page after you click add to cart to ensure that our data is saved correctly. To my knowledge, all product options apps will have the same issue.
I sent you an email to get some more information from you. Email me back there and we can discuss this more.
Jon
Relentless Apps
its a nice app, you can do a lot with it, but the custumer services could be better, snt a email 4 days ago and no answer , im having a hard time with my products pictures ( every time you open one product you can only click in 2 photos after that the privius photo freeze and u cant do anythink else
Hi Guilherme I emailed you back on your last email and requested access to your store.
We have sent out multiple emails requesting more information and access but haven't heard back from you. Try checking your spam folder.
Update: we fixed your issue a week ago. Let me know if you need any more help.
Jon
Relentless Apps
We really wanted to make the app work for us, but apparently, it has too many incompatibilities: the Paypal Express button and also not compatible with subscription apps. The developer replied very quickly to our emails but did not show much interest in trying to make things work.
Hi Tony, our app is compatible with subscription apps as long as you aren't using our price add-ons (which you aren't).
Unfortunately, Bold's Subscription app is deleting our data and also hides the Paypal Express Button on the Product Page and Cart when you have a subscription selected.
Bold would need to fix these issues on their end and we would be happy to assist them with any help they need.
An easier fix would be to install another subscription app like the one I mentioned in my email.
Jon
Relentless Apps
Unfortunately I couldn't get it to work. I was testing with one product but then the app changes the interface for ALL products. Tried going back to default setting with no success other than deleting the app itself. Customer support sent me a bunch of links to help pages, which made it even more confusing to pinpoint the problem.
Hi John. I emailed you requesting more information but we never heard back from you.
Email us back and we would be happy to look into any issues you are having :)
Jon
Relentless Apps