Variant Option Product Options
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The app has very good features and worked well for my customization needs. Unfortunately, I also need B2B and reordering capabilities, and this app does not work with any of the B2B apps I'm considering.
It is a good app overall, however I am experiencing some issues with prices of the different option. Most of the options show their price but there is always one option that does not show the price.
Still trying to figure it out....
Hola Mónica, as mentioned in my email response, the app you are having issues with isn't ours.
Please double check the name of the app you are using and contact the correct app for support.
If you want to use our app please uninstall your current product options app and set up the product options in our app.
I also went ahead and issued you a credit for our app that is applied to your first bill.
Please email me back directly if you have any more questions or need any help.
Jon
Relentless Apps
[email protected]
Does not allow for option inventory tracking
I am sorry our app didn't fit your needs.
We are just a small two-person company from the United States trying to make the best app and give the quickest support possible.
We might not be the best for everyone but with over 21,000 merchants using our app there are a lot of merchants that rely on us for their business.
Our app is great for styling your Shopify product options as buttons or swatches visually showing customers what is in and out of stock.
We also allow merchants to get past the 3 product options 100 variant limit of Shopify to give you unlimited product options and variants.
For these product options we have many product option types including:
image & color swatches
long & short text boxes
buttons
radio buttons
checkboxes
file uploads
grid product option to collect data like prescription glasses.
I understand our app isn't what you want, but please take a second to think about all the other things our app does and I am sure you will agree we deserve more than a 1 star.
Have a great day,
Hi, i like this app however my price ad-ons show in the cart but not at checkout. I am losing sales and customers. please help if you can
Hi Shahzad, it looks like the fix we gave you is working.
Please let me know that everything is working or if you need any more help.
[email protected]
Have a great day,
Jon
Relentless Apps
I used this app to sell prescription glasses. After having all the logistics set up I am finding we are having trouble converting shoppers into buyers. I would like to add some information at the checkout page for my customers but there is no way to do this. Because it uses draft orders you are limited in several typical Shopify features such as customizing the check-out or using discount codes (unless you purchase an additional app).
We also found that customers are not able to go back into their order/cart at a later time and make adjustments without starting the process over. I did contact the developer via Shopify and told it is not possible once again due to the system of using draft orders. The product has potential, but the fact that my customers do not progress past the cart page and I have no way of providing an encouraging message is frustrating.
Sorry our app isn't a good fit for you. We are working within the limitations of Shopify trying to make the best app for all our customers.
Apps like Infinite Product Options, 100+ Variants &Product Options, and Product Options Variant Option all use draft orders and have the same issue as our app. Other apps like Bold Product Option use a different system but create hundreds of products in the backend of your store which is very messy.
Our app only works on the product page like all product options apps. It sounds like you are looking for a different app to display information on the cart page to convert your customers.
If you would like to uninstall our app and try a different app we would be happy to give you a refund.
- Jon
Relentless Apps
I really liked this app, it's best if you are using this app by itself. I tried to use this app with another app and both wouldn't work together. it was then explained that only one app can be used to control the checkout process at a time. Well that's unfortunate, I would prefer to be able 2 use 2 apps at a time when it comes down to the check out process. I wanted my customers to be able to choose their customized options with this app, yet still be in a vip program with their own rewards from another app and I couldn't do both. if they can figure out how I can do both, I would gladly pay monthly again for both apps.
I am sorry the app didn't fit your needs. For our price add-ons feature to work it needs to take over the checkout process. Other apps like the one you have also need to take over the checkout process and that's why they aren't compatible. Sorry about that.
If there is anything else we can help you with please let me know.
Jon
Relentless Apps
This app does extend product options capabilities and once you configure it gives you a nice user experience. Just a few flaws listed below. Sku's are not of a concern for the app. If you customize a product then add new variants in shopify. It gets buggy. The interface is for searching and finding products is not amazing.
Hi Trey, I just emailed you to look into your issues and I am waiting to hear back from you.
Here is a little more information about your issues:
We use Shopify's built-in search API. You shouldn't have any issues searching and finding products.
Alternatively, you can search for the product inside of Shopify and edit it in our app from there. Here are some more detailed instructions.
https://www.relentlessapps.com/kb/alternative-way-to-find-products/
I am not sure what you mean by " If you customize a product then add new variants in Shopify". If you can email me back we would be happy to look into this.
Sorry, our app doesn't have the ability to add SKU's to our virtual option. This is on our roadmap for future updates but it might be a while until we are able to get to this. If this is something important for you, I suggest going with an app that already has this functionality built-in.
Jon
Relentless Apps
I love all the features, but hate the fact that it comes above my item tekst. -I have several colours, material and other add ons, so my sales tekst are placed SO low on the page, that I cannot really create that "Point of sale" HUGE disadvantage :(
Hi Merete, thank you for the compliment on our features. We worked very hard to make an app we are proud of :)
It sounded like from our emails you were able to find a solution for this.
I suggest adding the description text to an instruction product option in our app so the text doesn't display in the cart and checkout.
Email me back if you need any more help or have any more questions
[email protected]
Jon
Relentless Apps
Works/looks great on the Customer end.
However, through the back end, there is not an option to add a SKU number for a variant. Also if a variant is purchased, since it "doesn't require shipping," it doesn't transfer over into ShipStation and the order comes in as the Standard product.
Hi Bryce. I sent you an email about how to fix the Shipstation problem by making our app's options have required shipping. Let me know and I can add the code for you.
https://www.relentlessapps.com/kb/make-shipping-required-for-virtual-options/
Unfortunately, our app doesn't have options for SKU's. This is something that only a few apps have. I sent you an email with some app suggestions for apps that have this.
Jon
Relentless Apps
This is a great options app. Very simple and straightforward. The only problem is, it didn't play well with our theme. Apparently, there's a known glitch with this app on some themes. Here's what occurs... The price for an option will display correctly on the product page, but then the price will zero out as soon as the item gets added to the cart. The developer sent me some code to add to our store (much appreciated), but it failed to sort out the problem. Sadly I can't use this app in its current state.
Thank you for your kind words about our app. I am sorry the app didn't work properly for you.
With hundreds of themes and thousands of apps there are endless possible compatibility problems. We are constantly improving our app to fix any problems that come up.
I emailed you back to try and fix this issue but I never heard back from you.
Let us know if there is anything we can do to help you in the future.
- Jon
Relentless Apps