Shopify Translate & Adapt

I was told by the Theme developer that the Translate & Adapt app was necessary to provide a second language (Japanese) to my store, thus installed it. While I appreciate the effort to streamline the translation process and find the search functionality to be indispensable, the automatic translations are impressively horrendous and cannot be used. Not a single one of them. The Japanese translations are very unprofessional in tone and manner and laughably incorrect. Many translations make no sense whatsoever.

We spent two months manually translating every single word of text throughout not only the website, but checkout journey and all hardwired communications and finished about 1/2 of the stores translations. Then, we had an issue with the navigation menu not leading to the correct URL, thus contacted Shopify to help. The IT support was able to identify and rectify the issue, but in the troubleshooting process, accidentally pressed the “Auto-translate” button, which then over-rode all of the manual translations that we spent months painstakingly translating.

Considering that there is no way to download an Excel spreadsheet for the translations nor is there a way to identify which translation applies to which page without constantly referencing the website while applying the translations, this mistake has set us back tremendously. It is absolutely incomprehensible that Shopify IT support not only has access to that button, but that pressing one button can override ALL of the manual translations. The icing on the cake is that there is no way to reverse the action or revert the code back.

USE WITH EXTREME CAUTION!!!

To the Shopify Product Managers / UI/UX Team, please consider the following enhancements:

1: Move the location of the “Auto Translate” button to a less conspicuous place. The current placement invites errors and mistakes.

2: Add a confirmation pop-up that clearly explains the ramifications of pressing the button

3: Add a functionality to reverse any changes

4: Add a functionality to restrict usage of this button or grey it out for some users

5: Make a proper user manual and ensure your internal staff know the ramifications of pressing that button

We had already translated our shops main language and ALL tags, labels e.t.c but apparently we can no longer edit this directly in shopify but have to rely on an app that makes this an impossible operation.

The app becomes completely useless when it can't translate, or should i say, change the reference text into the same language but to something more suited for the issue

It was working fine but at some point it completely stopped taking the right references but using for all products the same info. Support could only tell me to manually translate the references or use another app. It is unknown what the bug is due to and if it is fixable

I found the following issue with the translation tool:

The translation tool doesn't maintain proper spacing when carrying over bold formatting from German to English
Example:

German (correct): "...aus Bio-Aloe Vera und..."
English (incorrect): "...oforganic aloe veraand..."
English (should be): "...of organic aloe vera and..."

All bold formatted text segments in the English translation lack spaces before and after them

This happens consistently with every bold text segment in the translation

Spent hours translating my entire site only to find that the language does not automatically switch based on a visitor’s location. So my website is still very much single-language for everyone. What good is a translating app that doesn’t have geolocation?

Checked all Help articles and the only geolocation app Shopify links to is no longer available in the App Store. So the Help articles are not even up to date.

I then tried to contact support, but all I get is a chat widget with neverending three dots. A very frustrating experience.

Da mesi sto impazzendo per aggiornare la traduzione dei testi nella homepage ma neanche il Supporto di Shopify mi sa aiutare. La traduzione non é corretta e non si adatta all'originale nemmeno dopo aver cliccato auto-translate diverse volte. Non é possibilie aggiustare la traduzione manualmente proprio nelle parti in cui serve.

I gave a two because you can only have two languages allowed. Not user friendly. And doesn’t bulk translate like it should. Seeking another app

Eine Zeit lang ganz gut, wenn auch im Basic Plan nur 2 Sprachen automatisch. Neuerdings gibt es aber keine Übersetzungen mehr.
Ein Update konnten wir noch nicht finden. Wir suchen den Fehler. Hat jemand eine Idee dazu? Danke vorab und Grüße

2 stars = 2 languages. Please don't limit us like this.

Even if you translate manually it does NOT makes any changes, it stays has the App has translated.
Plus there is not any possibility to "lock" words that you don't want to be translated.