レビュー (126)
絞り込む
-
評価順
Their app will insert poorly optimized script into your website and cause significant problems to your website speed. I did lighthouse tests and Their script: "/sizing-charts-script.js" has a 1900 ms Script Evaluation delay that is more than every other app and scripts combined.
The steel signs are junk. Received my sample product and let me just say I am glad I purchased a sample before going any further. The metal is thin and warped. I can't offer this to my customers.
Thank you for your feedback about the sign. As per our 100% satisfaction guarantee, we've processed your refund. While we respect your opinion, it's important to note that we carefully selected this metal thickness to provide our customers with an optimal balance of durability and affordability. Using thicker metal would dramatically increase costs, making it much harder for our customers to maintain profitable margins. With millions of dollars in sales and tens of thousands of satisfied customers, we stand confidently behind our product's value proposition - it's designed specifically to help our customers succeed financially.
I have had so many issues with this company. I've been with these guys for 3 years and I sell 80 to 100 signs a month. They wont do anything to fix the problem. I've had 3 damaged signs this month. They package these signs in thin cardboard sleeves, its honestly a joke. I've talked to other sellers and they are having the same issues. They make you jump through hoops get a refund. They use a company in Louisiana. Also when I complained before the CEO was supposed to contact me but he blew me off. This company is the worst when it comes to customer service. I've been looking for a metal company unfortunately they are hard to find. The moment I find one, I am out. So if you expect to use them, prepare for big losses because you will be refunding $200-300 orders back.
This is Christopher, founder of teelaunch. First, I want to sincerely apologize for not reaching out sooner - there was a communication breakdown on our end. As a long-term partner who's been with us for 3 years, you deserved better communication from me.
I want to be transparent about our metal signs production. As I've mentioned before, these are produced by a partner factory in our extended network. They face the complex challenge of balancing three key factors: cost, speed, and quality. They've done extensive analysis to find the current sweet spot - while thicker metal would reduce bending issues, it would significantly drive up costs for our sellers. Similarly, sturdier packaging would substantially increase packaging time for each individual sign, slowing down production considerably.
We've successfully sold hundreds of thousands of these signs with a very small percentage of issues. When problems do occur, we always make it right with either a refund or replacement. However, I should note that the claim process for replacements or refunds is actually set by UPS, not us, and unfortunately we have no control over their procedures.
I know this may not be the perfect solution for everyone's needs, but this is the current product offering our factory partner has optimized for the majority of our sellers. We truly value your business and feedback, and I appreciate you giving me the opportunity to explain the situation.
Teelaunch has been an outstanding choice for my business. I mainly use it for mugs, and I'm consistently impressed by the quality. Their range of other products is equally impressive. Their customer support team is exceptional, always available and eager to help with any issues or questions I have. I would definitely recommend Teelaunch to others!
We really appreciate customers like you and are happy to help!
We have been using Tee-Launch for the last 6 years and love their products services and prices (and especially their Print On Demand Turn Around Time). They just went through a brand new update with their Shopify app and they said they are getting ready to offer new features and products so I can't want to see what is coming! THANK YOU Tee-Launch!! You Guys Rock!!
I've been with Teelaunch for many years and they have always gone above and beyond. The product selection is excellent and I've had very few complaints over the years from my customers. They love the products I source from Teelauch. Pricing is fair, and you can easily make a decent profit on most products.
Should an issue arise, they have a team of top-notch customer support people who are quick to respond and are always helpful. You won't find a better POD company anywhere else. Teelaunch has been an integral part of the success of my business.
Had some issues, which they fixed. Thank you for the assistance on the matter. Very helpful when needed.
great app love it made adding clothes to my shop so easy
The hiccups with the database has been a hassle. But, other than that, you guys are always on point. Love you guys.
I Love it. I order all my products from here and it helps expand the services I can provide to my clients.