Syncee Collective Dropshipping
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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Without Syncee, managing daily product exports and feed synchronization would require a huge amount of manual effort. At pcarena.hu, we work with custom product feeds tailored to our specific needs, and Syncee handles them perfectly – reliably, automatically, and on schedule. Thanks to the flexible settings, we can export exactly what we need, how we need it. The app is easy to use, and the results are consistent and accurate. If you're looking to take your workflows to the next level or need support for custom data sources, we highly recommend Syncee!
Hi there,
Thank you for your kind review. We're glad Syncee helps streamline your custom feed management and delivers the flexibility and reliability you need. It’s great to have you with us!
Syncee has been a huge help in managing inventory across our multiple warehouse locations. Uploading thousands of products was smooth and efficient. What we appreciate most is how it automatically syncs product data between locations, eliminating the need for manual updates and reducing errors. It’s reliable, stable, and integrates well with Shopify. A perfect solution for any dropshipping collective that deals with multi-location logistics!
Hi there,
Thank you for your review. We're glad to hear Syncee is helping you manage inventory smoothly across multiple warehouses and making multi-location logistics easier. It's great to know the solutions we offer are working well for you. If anytime you have a question, we are here for you.
We've been using Syncee for data migration and product synchronization in our Shopify store, and overall, it's been a very useful tool. The support team is also very responsive and helpful. Whenever we had questions or needed assistance, they provided clear and fast solutions.
Hi there,
Thank you for your review. It's our pleasure to see you are satisfied with the solutions Syncee offers and that you find our support team so helpful. Anytime you have a question, we are happy to help you. Thank you for choosing Syncee!
Business Warning: Our Costly Experience with Syncee – A Case Study in What Not to Use for Supplier Management
As a growing U.S.-based ecommerce business, we made the unfortunate decision to use Syncee for managing product sourcing and supplier connections. What followed was a series of avoidable failures that cost us time, money, and customer trust. We're sharing this feedback as a real business challenge to help others avoid the same mistake.
Key Challenges We Faced:
1. Product Cost Changes After Orders – Daily Financial Losses
Syncee forwards order data to suppliers. However, once the order is placed, suppliers are still able to change pricing, and those changes reflect in the final invoice. This means we were often charged more after a customer had already paid—leading to lost margins and direct financial losses daily.
2. Unverified, Unreliable Suppliers
Syncee allows suppliers to onboard through free, unvetted plans. There’s no quality control, no accountability, and often no guarantee the supplier is legitimate. One supplier shipped the wrong product to our customer and refused to refund us. Syncee refused to intervene or assist.
3. Nonexistent U.S. Support Infrastructure
As a U.S.-based business, we operate during North American business hours. Syncee’s entire support team is EU-based, and there's no live support when we need it. The support process is clunky, reactive, and not aligned with ecommerce urgency.
4. Weeks of Chat Support, No Accountability
After extensive back-and-forth over unresolved issues, we formally requested a meeting between our business team and Syncee’s team. Instead, they continued responding with AI-generated answers—often generic, repetitive, and unhelpful. No real human interaction. No accountability.
5. No Issue Tracking or Escalation Process
There is no proper ticketing system to track problems or escalate them. It’s impossible to monitor the status of ongoing issues, and responsibility is passed around without any resolution. For a B2B platform, this is simply unacceptable.
Business Impact
Operational Disruptions
Customer Complaints
Loss of Revenue
Supplier Disputes with No Resolution
Wasted Time with AI-Driven Support
Final Recommendation:
If you are a serious ecommerce business—especially in the U.S.—we strongly recommend you avoid Syncee. It is not built to support growth-oriented companies with real operational needs.
Our advice: Uninstall Syncee now before it damages your business further or you thinking to build business based on their supplier support.
Hi there,
We’re sorry to read your review. At Syncee, we’re committed to supporting ecommerce businesses with reliable tools and supplier connections, and we’d like to address a few important points.
Syncee works with verified suppliers from around the world. Each supplier is reviewed before being listed, and we provide detailed profiles, ratings, and data to help retailers make informed choices. Our partners are trusted, professional vendors with excellent fulfillment histories. While we cannot control supplier actions, we always do our best to assist with disputes where possible.
It’s important to note that Syncee does not update product pricing in real time. While our system syncs regularly, there may be rare cases when a supplier updates their price between two syncs. If a customer places an order during that window, a price mismatch can occur. To avoid this, we recommend applying a higher profit margin than 10%, as it may not offer enough coverage against supplier-side price changes. Most suppliers include margin suggestions to help you stay protected.
Another effective way to avoid price mismatches is to place wholesale orders in advance. Syncee supports this option as well — you can order products in bulk directly through our platform, ensuring fixed prices and secured stock before listing items in your store. This option is beneficial for growing businesses.
As for support, we responded to your requests according to the coverage included in your subscription. While our team is based in the EU, we serve users globally and are continuously improving our processes, including escalation handling and response tracking.
We’re proud to be a platform trusted by thousands of growing businesses and remain committed to delivering value and transparency to our users.
If you have any questions, please do not hesitate to reach out to our support team. We are here for you.
This app charge your $39.99 right away even when you cancel your subscription to same day and they don't refund back automatically. Therefore this app is a scam and you cannot come in contact with them so you'll have to get your money back.
Hi there,
We're sorry to hear about your frustration. Just to clarify, our app does not offer a free trial currently, which means when a subscription is started, the charge is applied right away for the billing period. In your case, the charge occurred because the subscription had already started before you uninstalled the app.
That said, by uninstalling the app, your subscription was automatically canceled, and you will not be charged again.
We’ve been a trusted app on the Shopify App Store for nearly 10 years and are proud to hold the Built for Shopify badge, which is only awarded to apps that meet high performance and support standards.
If you have any further questions or need help, feel free to reach out to our support team — we're always happy to assist!
The hammer-nutrition.hu store uses the Syncee dropshipping application exceptionally well! Product uploads were fast and seamless, and we experienced no issues during the migration process. The site is well-structured, the product catalog is up-to-date and professionally managed – it’s clear that the Syncee and Shopify integration works perfectly. I especially appreciate that the store always works with fresh data, which is a huge advantage for the customer experience. I can highly recommend the Syncee solution!
Hi there,
Thank you for the kind review! We're glad to hear that everything went smoothly with the product uploads and migration process, and that you’re finding value in data updates. It's always rewarding to know that our integration with Shopify is helping stores like yours maintain a high-quality, well-managed catalog. We truly appreciate your words!
Very disappointed i had seven days trial period after seven days automatically charged me $99 didn't even charged me charged my wife's account and I have no idea how you guys did it she is so gutted unbelievable before seven days I deleted this app but you guys charged me I still have free period with new plan even though I didn't automatically authorised you
Hi there,
We’re sorry to hear about your experience. After checking your account, we found that the plan you started was part of a $1/month for 3 months promotional offer following a 3-day free trial—not a $99 charge. The standard price of your chosen plan is $39.99/month after the promo. If you check your Shopify Billing page, you can see the app charges and that our application has a 1 USD monthly fee at the moment for you. Based on this, it seems the charge and review may not be related to our app, Syncee Collective Dropshipping. If you have any questions, we’re here to help.
Syncee Collective has been a game-changer for my dropshipping business! The platform is incredibly user-friendly, and the product catalogue is vast, with high-quality items across multiple niches. I love how easy it is to import products directly into my store, and the automated inventory updates save me so much time.
Hi there,
Thanks for your 5-star review. We're really happy Syncee is working out for your dropshipping business. We are glad you like the product selection and how easy it is to use our solutions.
I signed up without realizing it. I thought it was a free trial. Turns out it was a $99 mistake as they charged me because I was one day late figuring it all out.
Not intuitive, not helpful, waste of time. Also, it took forever for them to answer simple questions, ones I had to ask several times. Steer clear.
Post script your poor response times and you're confusing. Sign up procedures cost me a hundred bucks. Keep up the good work.
Hi there,
Thank you for your feedback. We're sorry to hear about your experience. You started a free trial, which lasted for 14 days. When starting the trial, the terms were clearly outlined. Since the trial ended and unfortunately the plan wasn’t canceled before its expiration, the charge was applied. Our team works diligently to respond to all inquiries as quickly as possible, but we apologize if our response time didn’t meet your expectations. If you have any further questions, please don’t hesitate to reach out via in-app chat or email—we’re happy to assist.
Amazing team! The app does an outstanding job at recommending relevant products that actually fit my store’s niche. It's like it understands exactly what I need. The whole experience is smooth and intuitive, from browsing suppliers to adding products to my store.
On top of that, the customer support team is incredibly helpful and responsive. Any time I’ve had a question or needed assistance, they’ve been there with quick and friendly support.
Highly recommended for anyone looking to streamline their product sourcing process!
Hi there,
Thanks so much for your kind words. We're really glad to hear Syncee is helping you find the right products for your store and that the process feels smooth and easy. It’s also great to know our support team has been there when you needed them. We're always here if you have any questions.