Syncee Collective Dropshipping
スピード、使いやすさ、マーチャントのメリットに関して、Shopifyの最高品質基準を満たしています
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Initially the Syncee website appeared to be informative and practical during the time I was scouting dropshipping apps for my store. Then, they redesigned the interface and it seems to be counterproductive.
The redesign removed catalogs and combined the idea of a catalog within the import lists. Then, deleting products is arranged in the most complicated, counterintuitive way using a filter. Unlike Shopify when I need help, the advisors can sometimes correct/update things on my behalf. I have been trying to delete products for days only to receive the intended results then back to square one due to one small update And no one can call you at least with the plan where you have 250 products.
I can no longer easily see a supplier’s inventory before importing to my store. Importing itself is a nightmare. Initially, Syncee’s app kept overriding my changes in Shopify on select products.
Last, support is unavailable on the weekend and re-appears during odd hours if you live in the United States. They were closed Thanksgiving day and Friday even though they are based in Hungary; e-commerce is a 24 hour business which drives on holiday sales.
Hi there,
Thank you for your feedback. We apologize for any confusion you experienced. It seems there was some misunderstanding with the product deletion process and the filter feature. Our support team provided guidance on how to set up the filter to manage your import list effectively, and we’re here to assist you further if needed.
We also understand that it may take some time to adjust to new changes to design. The intention behind these updates is to streamline processes and enhance your experience, and we’re confident that once familiarized, the new structure will provide more control and efficiency.
Regarding support hours, our team was available during the time you mentioned, including on Thanksgiving, and we’re sorry if there was any misunderstanding. We strive to provide the best quality assistance, and your feedback is valuable to us as we aim to improve your experience with Syncee.
If you need additional support, please don’t hesitate to reach out to us via in-app chat or email. We’re here for you.
Every order had to be canceled or refunded. Sucks to spend lots money on ads and platforms like these fumble. Questions are met with "Please contact the supplier directly."
Hi there,
Thank you for sharing your experience with us. We apologize for any inconvenience. As a technical solution, Syncee is a bridge between retailers and suppliers, and we recommend direct communication with your supplier as trading happens between you and your partner. We understand your frustration and appreciate your feedback as we strive to improve our service. In case of any questions, please feel free to reach out to our support team. We are here for you.
PROS:
This was the easiest app for finding your niche. I have compared with: SaleHoo, Modalyst, Spocket, AutoDS
CONS:
1) All the products I have searched are more expensive on your platform than on Amazon. Why should I expect someone to buy from my humble store when they can go to Amazon (free shipping, easy return, better price)? Useless app.
2) Return is handled by the supplier. It means that I may have a lot of headaches without support.
Hi there,
Thank you for sharing your feedback. We’re glad to hear that you found Syncee easy to use compared to other platforms.
Regarding your concerns, Syncee focuses on providing unique and high-quality products sourced from local suppliers across the US, Canada, Europe, the UK, Australia, and worldwide. These products are carefully selected to offer something different from what you might find on platforms like Amazon. We believe in the value of supporting local businesses and offering products with great quality and customer service.
If you have specific product inquiries, please don’t hesitate to contact our support team at [email protected]. We're here to help!
As for returns, they are indeed handled directly between the supplier and retailer, which streamlines the process. However, our support team is always here to help you, and the supplier is also available to assist you even through Syncee messenger.
We appreciate your feedback and are here to assist you anytime.
So expensive then I tried to cancel it couple weeks ago , I still got charge $99.00 . Hard to contact their customer service and the email is wrong . Stay away from this app.
Hi there,
We are sorry to hear about your experience. Please double-check that you reached out to us at the correct email address, [email protected], as we could not find any in-app chat or email messages from you. Our customer support team prides itself on responding to all inquiries promptly.
It appears that by the time you canceled your subscription and deleted our app, the trial period had already ended, and you had used the app to upload and manage products. Please feel free to contact us via the email address above so we can further assist you with your questions.
Could be better if the shipping cost for certain products on Alibaba wasn't so high that need to be fixed shipping cost for me shipping out a product for my customer is between $66.00 USD TO $450.00 USD that is crazy.
Hi there,
We appreciate your input, and we understand your concern regarding high shipping costs for certain Alibaba products. However, it's important to note that shipping costs are determined by Alibaba suppliers and not within our control. We apologize for any inconvenience this may cause and will continue to work on improving the user experience where we can. If you have any more questions or need further assistance, please don't hesitate to reach out.
i unistalled this app forever ago and they still charges me $29
Hi there,
We apologize for any inconvenience you've experienced. The reason for the charge was that you have used your free trial previously, and it was your second time subscribing to Syncee. Although you have uninstalled our application after subscribing, Shopify has still charged you as you had an active subscription. If you have any questions, please feel free to reach out to our customer support team or get back to our email. We are always here for you.
I don't like this one. I thought that it worked similar to Oberlo. i did get an order and will remove it when I figure out how to fulfil the item.
Please note that we have never stated that we do order fulfillment.
Our application is only for uploading and updating the products to Shopify and helping Shopify store owners sourcing products by having a suppliers database.
Regarding order fulfillment, please contact your supplier or look for an order fulfillment center.
We have collected fulfillment centers from all over the world to help our customers. You can find them here: https://www.syncee.io/2018/04/19/fulfillment-centers-around-world/
If you have any issues or questions regarding product uploads and updates, feel free to contact us. We have free support from 09.00 until 17.30 (GMT+2).
Hi there,
We are sorry to see your feedback on our service. Please feel free to reach out to our customer support via in-app chat or email. We would be more than happy to help you find an answer and solutions to your questions about Syncee.