Recharge Subscriptions

This app is great for managing magazine subscriptions. And, the tech support is AWESOME! Every time I have had a question, big or small, the team has walked me through until everything works perfectly!

I like the capabilities of the app a lot! However, the support is amazing. We had a shop issue over the weekend and were able to chat with Yajaira with
Recharge Technical Support! Absolutely amazing service! Often times people have a really solid app, but they do not have the right support. That is not the case for Recharge

We’ve had an excellent experience with ReCharge and their support team! Their platform is seamless, reliable, and easy to use, making subscription management effortless. The support team is responsive, knowledgeable, and always ready to assist whenever needed. We highly recommend ReCharge for anyone looking to optimize their subscription business.

If you’re considering using Recharge, I highly recommend thinking twice.

At first, I was excited to get started. Recharge promised to be the solution for managing subscriptions on Shopify. But what I got was a clunky experience, minimal support, and a lot of wasted time and money.

Let’s start with the so-called "Account Manager" they assign you. Honestly, they were just as clueless as I was. Every time I had a question or needed guidance, I was redirected to a generic help article.
The onboarding support was practically non-existent. I was left to figure out most of the setup and troubleshooting on my own. And again, for what they charge, you’d think they’d actually walk you through the process or at the very least offer solutions that didn’t require hours of guesswork.

When I expressed my frustration and asked to cancel, I was met with a hard no and a boilerplate explanation about policy. No attempt at real resolution, no willingness to acknowledge that the platform was not meeting my needs.

They tried to “make up for it” by offering an audit, as if that would undo the weeks of inefficiency and stress. It felt like a hollow gesture, not an actual solution. At that point, I had to notify my bank to block future charges and uninstall the app myself just to put an end to the mess.

The platform didn’t improve my business, it drained my time and energy. If you’re a growing brand looking for real support, transparency, and results, I would strongly suggest looking elsewhere. Recharge might work for some, but in my experience, it was all promise and no delivery.

Do better.

Top-tier product that they clearly have an aggressive roadmap for. Phenomenal support as well (Bryan Nguyen -- looking at you).

Zac was efficient, kind, and very knowledgeable throughout the process of getting help. I couldn't recommend him enough and hope to get his support in the future if I do need any guidance on Recharge again.

Would recommend this app, the customer service team is great and always seems to understand my questions. Couldn’t run my business so smoothly without recharge.

Great technical support, platform works great. The only bummer is that we were onboarded onto ReCharge Memberships rather than ReCharge subscriptions for our SaaS offering which seem to have not been the best fit. But overall a great platform if you're looking to provide subscription offerings.

Great app that helps us manage all of our subscriptions. Customer service is great and they stay on top of it till they get it solved for you.

Juan C. was very insightful with my request. He provided a step-by-step video that allowed me to resolve the issue I was experiencing. Not only was the information useful, he was very prompt with his responses to my questions.