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I waited two full weeks for a solution. The support team kept making promises they never followed through on. After five days of silence, someone finally responded – but instead of checking the bundle I reported, they worked on a completely different one that was already functioning. Then they tried to present that as a “solution”, even though the actual issue hadn’t been touched.
I pointed it out again – and got vague answers and another delay. Then three more days of silence. I constantly had to follow up myself, and all I got were generic replies. They repeatedly said “we’ll get back to you later today” – which only happened once in two weeks.
Worst of all: this is a paid app. Had I not canceled the trial in time, I would’ve been charged for absolutely nothing. Honestly, it felt like they were trying to stall until the trial expired.
I’ve since switched to another app – and the new developer fixed the exact same issue in just 5 minutes. That says it all.
As a solo store owner, I rely on reliable tools and responsive support. Sticky Cart delivered neither. The bug was never fixed, communication was lacking, and the experience was borderline unprofessional.
Peter,
This is Sean, Ops Manager with STKY Add to Cart. I am terribly sorry for your experience here.
Our app has experienced some recent conflicts with new "bundling" apps on the app store, and we are implementing an app-wide improvement to make resolve any conflicts with those apps and our app.
In this case, we dropped the ball, and were not able to fix your issue in a timely manner. Im so sorry for this experience. We are changing our processes to assure this does not happen again -- and I'm so sorry that this happened for your store.
Thank you for your understanding, this feedback helps us get better as an app and make sure we prioritize issues like this more properly starting now.
Attention une application frauduleuse.
Pas de moyen de revenir en arrière !
Très dangereux pour les petits indépendant!
Bonjour à nos amis de Mes livres MOI
Merci beaucoup de nous avoir laissé ce commentaire. Voici Pushpesh, le Customer Success Manager avec Sticky Add To Cart BOOSTER PRO.
Je tiens à vous présenter mes excuses les plus sincères pour l'expérience négative que vous avez eue avec notre application. Cependant, nous avons examiné votre préoccupation et les accusations étaient bien réelles. Vous avez désinstallé l'application le 30 avril et votre dernier paiement a été effectué pour la période du 24 février 2023 au 26 mars 2023. Veuillez consulter les directives de Shopify concernant les frais et les remboursements de l'application pour mieux comprendre. https://community.shopify.com/c/blog/a-general-guide-to-app-charges-and-refunds/ba-p/1423691. Si vous n'êtes toujours pas satisfait, veuillez nous contacter et nous vous expliquerons le scénario et ferons de notre mieux pour vous aider.
Nous offrons une assistance par chat en direct 24 heures sur 24, du lundi au vendredi. Veuillez nous contacter via la fonction de chat en direct de l'application et nous vous répondrons en quelques minutes pour résoudre tout problème auquel vous pourriez être confronté.
Nous aimons également offrir des appels gratuits de partage d'écran en direct à tous nos précieux clients où nous pouvons aider à résoudre les problèmes. Nous travaillons dur pour nous assurer que chaque marchand qui utilise notre application a une expérience A+.
Salutations,
Pushpesh & the Sticky Ajouter au panier BOOSTER PRO Support Team
broke our site terrible support heavy on code do not install would not reccomend to anyone at all awful
Hello to our friends at Cali Tiger
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Sticky Add To Cart BOOSTER PRO.
I am sorry to hear that you were not satisfied with the app. If you consider reinstalling, I would be happy to have our best developers work on your case.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process of how to use the free version of the app and explain all the various plans and functionalities they offer. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us a chance to help you.
Regards,
Pushpesh & the Sticky Add To Cart BOOSTER PRO Support Team
I honestly don't understand these good reviews: I've activated the plugin but it doesn't work on my website. Support is trying to fix it for 1+ day and nothing has happened so far.. In addition, I am missing a free plan. Hope they can get it to work. Hope they can get it to work since I would like to use it.
Hello KAISU,
We are sorry you are experiencing this issue with our application. We have found that your script is loading, but the widgets are not working. This usually happens when there is an incompatibility between the theme and our app. We have escalated this issue to our developers and they have made this a priority to address. As far as the missing free plan, currently our app does not offer a free plan. We do offer a free trial period, which you are still currently in, and we are willing to extend that trial period once we get the issue resolved. Our team will be in touch with you shortly once we have resolution.
The Support Team
After I installed this app on my store, the "continue shopping page" dissapeared.
I contacted the shopify support and they told me it happend because this app and they also gave me a documentation for adding it back.
I was not able to add it back because it requires to advanced coding skills.
I strongly recomment not to install "Ad To Cart & Checkout BOOSTER PRO" becasue it can damage your store functionality.
There is no way our app can do anything to your store. It doesn't alter any part of your theme or store. Also once removed there are no remains of the app or code. We can guarantee that the issue had nothing to do with our app. Shopify support is not equipped to provide support for apps.
Hello! We see that you installed our app, then uninstalled, within the same 1 hour timeframe late on a Saturday night. (on weekends, we need 2+ hrs to reply and fix your issue)
We received your message and would love the chance to make a simple modification for the app to be compatible with your store's unique theme!
Sometimes your theme, or other apps you have installed, can conflict with our app's code and cause the variant issue you mentioned.
We can help with this and fix it ASAP! Will you give us another chance? Thanks SO much ahead of time :)
-Sean
Support Manager
The support was amazing. so helpful and added all the specific features to the store I described.
Hi Cozly,
Glad to hear our support team could help with your store's custom features. Thanks for choosing us!
Ajani did an amazing job. Thank you! :)
Hi Lanoet,
Thank you for your feedback! We're thrilled to hear that Ajani did an amazing job assisting you. We're always here to provide great support.
Thanks for choosing our app!
WONDERFULL FAST AND GOOD SUPPORT!
Best app so far!
Hi Lumbara Official®,
Thank you for your enthusiastic feedback! We're thrilled to hear that you found our support fast and efficient. It's great to know that our app has been the best for you so far.
We appreciate your support!
Very good app, easy to use and the customer service is super fast and efficient.
Hi My Store,
Thank you for your feedback! We're happy to hear that you find the app easy to use and that our customer service has been fast and efficient. Providing a smooth experience for our users is a priority for us.
We appreciate your support!
great app, boosts conversions and doesn't over clutter anything.
Hi Luxara,
Thank you for your feedback! We're glad to hear that the app is fulfilling your needs. We strive to provide tools that enhance functionality while maintaining simplicity.
Thanks for your support!
Excellent support, even when the issue isn't related to their app itself.
Hi Slice&Feast,
Thank you for your feedback! We're glad to hear that our support team provided excellent assistance. Providing comprehensive support is key for us, and we're here to help with any challenges you might encounter.
Thanks for your trust in our service!
amazing app, the staff is much beter they helped me with everything i wanted, ajani helped me and he was the best.
im going to use this app for all my stores
Hi Novora-Amsterdam,
Thank you for your feedback! We’re delighted Ajani was able to assist you and that you’re happy with our app. We appreciate your support and look forward to helping you with all your stores!
Thanks for your support!
Great customer support
HiFlowys,
Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer support team. Providing outstanding support is a core value for us, and we're always here to assist.
Thanks again for your kind words!
Ive recently downloaded this app its a little slow but it works and support has been able to solve my issues in a timely matter.
Hi VerityValue,
Thank you for your feedback! We're glad to hear that our support team could resolve your issues in a timely manner. We appreciate your patience and understanding regarding the app's performance.
Your satisfaction is very important to us!
Nice customer service really
Hi BLESENSE,
Thank you for your feedback! We’re thrilled to hear you had a great experience with our customer service team. Providing excellent support is a key priority for us, and we’re glad to have met your expectations.
We’re here to help whenever you need us!
Awesome support, quick responses. thank you very much
Hi HuntCut,
Thank you for your feedback! We're glad to hear you received awesome support and quick responses. Customer service is extremely important to us.
Thank you for being a valued user!
I got charged for this app when reactivating my shopify store after 2 years!
Please refund me - Please reach out to me via [email protected]
Dear For Us Momma,
We're very sorry to hear about the unexpected charge when reactivating your Shopify store. We tried reaching out to you via your store email, but it seems to not be working. Please contact our support team and provide us with your contact information so we can clarify and assist you with this issue.Thank you for your understanding.
Great app with great support when you have questions.
Hi Vida Nova,
Thank you for your feedback! We're delighted to hear that you find our app great and that our support team has been helpful with your questions. Your satisfaction is very important to us.Thanks for sharing!
Great app with exceptional customer service
Hi Obvity,
Thank you for your review! We're thrilled to hear that you find our app great and our customer service exceptional. Your satisfaction is our top priority.
Thanks for being a valued user!
Great service by Mohit!
Hi mari meia,
Thank you for your feedback! We're delighted to hear that Mohit provided excellent service. Delivering high-quality and responsive support is very important to us. We appreciate you sharing your experience!
Amazing and good support through live chat thanks!
Hi Nebu Kobenhavn,
Thanks for the 5 star review! We're thrilled that you had a great experience with our support team. Cheers and happy selling!
always great help from the customer service team!
Hi Mezzam,
Thank you for your wonderful feedback! We're thrilled to hear that you've received great help from our customer service team. Your satisfaction is our top priority, and we're always here to assist you. Thanks for sharing!
Fast service.
Hi Lascif Toys,
Thank you for your review! We’re thrilled to know that you experienced fast service. It's important to us that our service is efficient and meets your expectations. Thanks for sharing!
Does everything it says it will do. Great App!
Hi Hepburn Distillery,
Thank you for your review! We’re thrilled to know that our app meets your expectations. It's important to us that our app delivers on its promises. Thanks for sharing!
Highly adjustable and awesome support!
Hi L'atelier Paris,
Thank you for your feedback! We’re delighted to hear that you find our app highly adjustable and are pleased with the support from our team. Providing excellent customer service is very important to us, and your appreciation means a lot. Thanks for sharing!
MR AJANI IS THE MAN FOR SURE - BUY THIS APP, IT'S BETTER THAN ANY OTHER
Hi BURBIK,
Thank you for your review! We're glad our team member Ajani supported you effectively, and that you are satisfied with the app. Your recommendation is greatly appreciated!
This is a great app to increase your sales! Also, the customer support is AWESOME! Ajani helped me like a pro, he is super polite and very professional!
Hi VidaBonita,
Thanks for your feedback! We're happy to see you're satisfied with Ajani's support. Thanks again for sharing!
Very quick response and developer fixed my requests right away. Very nice service
Hi Skay,
Thanks for sharing your experience! Offering high quality customer service is one of our core values. Thanks again for your feedback!
Easy to use app and amazing customer service! I was having issues with the appearance of the sticky add to cart bar on desktop and mobile and Ajani was super quick to reply and sort the issues out. Highly recommend and thank you Ajani!
Hi Rooms with Radiance,
Thanks for taking the time to leave us this wonderful review! We're so happy that you found the app easy to use and that you received excellent support from Ajani who will be thrilled to read this. Thanks again!
Hi Liveravo Amsterdam,
Thanks for the 5 star review!
I almost gave up on keeping the app because of the compatibility issue with another bundle app but I contacted support and wow, received a great solution from Ajani immediately!
So if you think your issue can't be solved, please make sure you contact the support before! Thank you very much Ajani for great help :) 100% recommend!
Hi Ultishine Towels,
Thanks so much for leaving this review! We're sorry that you experienced a compatibility issue with another app, but its very gratifying to hear how helpful our support team was when this issue occurred. Ajani has always been a standout member of our team and will be thrilled to receive this feedback. Thanks again, and please always feel free to reach out to us for any issues that you need assistance with!
Incredibly helpful and quick support to customise. Would recommend
Hi Bird & Blend Development,
Thank you for the recommendation! We're thrilled to hear that you had a great experience with our support team. Please always feel free to reach out to us!
very good app i had some problems and the support helped me instant! 5 stars
Hi there REVITA RELAX,
Thank you for the great review! We are happy that you were able to use our support to assist you and get the app the way you want it. We are here anytime you need us!
The Support Team
The customer service is very helpful. I really like Mohit!
Hi there FuZzzi,
Thank you for recognizing our support member, Mohit. We are glad he was able to assist you with your needs. Do not hesitate to reach out if you need anything else!
The Support Team
Hey there WeArtSpecial,
Thanks for the 5-star review!
The Support Team
great
Hi there UGC BOOST,
We appreciate your 5-star review! Thanks!
The Support Team
Ajani had very much patient with me, Iam very happy with him and he did a great job. Give this man a bonus!
Greetings Jovida,
We love to hear that Ajani was able to help you with your app. Thank you for acknowledging his support and leaving this review. We appreciate it!
The Support Team
This app stands out not just for its exceptional functionality but also for its outstanding support. It's a highly recommended tool that not only enhances efficiency but also contributes significantly to boosting sales.
Hello JETLULU,
Wow! Thank you for recognizing not only our application, but also are support team. We strive to have the best support experience possible for our customers and you apparently received that experience. Please do not hesitate to reach out if you need us. We appreciate that Sticky Add to Cart is working for your needs.
The Support Team
Superb application that perfectly meets my needs.
Many thanks to Ajani who worked on my site to make a few adjustments.
Fast and efficient
Really excellent experience. I highly recommend
Hi there Aventure et Decouvertes,
This is a fantastic review and we appreciate you identifying not only our application, but also the support that Ajani was able to provide to you to get the results you were looking for. We strive for quick results and we are here to help anytime you need. Thank you!
The Support Team
Très bon sav
Bonjour Mabellelingerie,
Mercipour avoir reconnu nos services d’assistance. Nous sommes là pour vous aider à tout moment.
L’équipe d’assistance
So many different features and excellent customer support that is willing to help out whenever they can!
Hello VELDORA,
Thank you for leaving this review of our app and customer support. We hope that you can use all of the features you need with Sticky Add to Cart Booster Pro and that you will reach out whenever you need assistance, because we are here for you.
The Support Team
This app is great and it helps boost conversions. The support team is very professional and made every single adjustment I needed very quick! Highly recommend you use this app!
Hello to our friends from TheBruinSol
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Sticky Add To Cart BOOSTER PRO Support Team
The app works well and chat support is immediate.
Hi InnoArt,
Thank you for the kind words! We're always here to assist!
Super fast and friendly customer service.
Hi ArmonYa,
Thanks so much for the nice review, our customer service team is always here to help!
Fast service! and great communication! Thanks Ajani!
Hi there Hyper-set,
We love to hear that you were able to get fast service and great communication from Ajani and we appreciate that you recognized this. It is great that Sticky Add to Cart is benefiting you and your business!
The Support Team
Great service and app!
Hi there Skinity | Uncomplicated Skincare,
We appreciate your review of Sticky Add to Cart. It is great that the support team was able to assist you and that the app is what you are looking for!
The Support Team
Super snelle service, was echt binnen 10 seconden klaar. Heel tevreden!
Hallo Taylor & Quinn,
Bedankt voor het erkennen van de snelle service die je hebt ontvangen van ons ondersteuningsteam en voor het achterlaten van deze geweldige recensie! Het is geweldig dat je tevreden was met de interactie en in staat was om dingen in te richten zoals je wilde. Gewaardeerd!!
Het ondersteuningsteam
very well
Hi Smoolly,
Thanks for the 5-star review! It is great that you are getting what you need from Sticky Add to Cart.
The Support Team
The customer support is on another level. Really great app
Hi there BlazeNest,
We appreciate your review of Sticky Add to Cart! Thanks for letting us know that our support was fantastic and able to assist you with your set up. We are here to help you with whatever you need.
The Support Team
Flexible app and amazing customer service. Instant responses in the chat to help you
Hi there QuickWash,
It is great to see that you received the assistance you needed to set up your app. Thanks for acknowledging the support team! We are here to assist you at any time.
The Support Team
Good app
Hi TryGrace,
Thanks for the 5-star review. We appreciate you taking the time to leave this review.
The Support Team
Responded within a minute of me sending a message and was able to resolve all of my problems within a few minutes. Great customer service, extremely helpful, and will be using them for all of my future stores! Would 100% recommend!
Greetings Bella Vogue,
Thank you for your fantastic review of Sticky Add to Cart Booster Pro! We appreciate you taking the time to recognize the value of the app and the assistance of our support team. We are here to help you as you need it! Thanks again!!
The Support Team
This APP is a MUST to increase sells.
Thanks Ajani for your help!
Hi there Siebelle,
We appreciate your review of Sticky Add to Cart and are glad to hear that the app is a must for your store. Thanks for acknowledging the support of Ajani and let us know if you need anything at anytime.
The Support Team
Mohit from Sticky Add To Cart BOOSTER PRO helped me once again very well with an technical issue on my store.
Thanks Mohit and I will definitely recommend Sticky Add To Cart BOOSTER PRO to other people!
Greetings WISETRY,
Thank you for taking the time to leave this great review. It is great to hear that Mohit was able to assist you with your technical issues. We are here to help anytime you need us.
The Sticky Add to Cart Support Team
Enorm gute App!
Was soll ich sagen... Selbst bei individuellen Nachfragen wird einem geholfen, und der Sticky Add to Cart-Button wird genau nach den Wünschen extra modifiziert. Einen so guten Support und Interesse an absoluter Kundenzufriedenheit habe ich sonst nirgends erlebt.
Als Online-Shop Besitzer habe ich so eine gute App noch nirgends erlebt. Ich kann sie nur mit sehr sehr gutem Gewissen jedem weiterempfehlen!
Hallo Printee,
Vielen Dank für die netten Worte! Wir freuen uns zu hören, dass unsere App in Ihrem Geschäft gut funktioniert und Sie von unserem Team hervorragende Unterstützung erhalten haben. Bitte zögern Sie nicht, sich jederzeit an uns zu wenden!