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This service has some good suppliers and products but the prices of most products are not competitive, a large number of their suppliers are other drop shippers shipping from AliExpress, selling at a large premium.
The chat with suppliers feature is a total scam. I have contacted 10+ suppliers and gotten one response. None of them ever check it.
The website is slow and the search does not work properly. This makes it very hard to find products. Also for some reason as you scroll products, spocket just keeps loading more products without getting rid of the ones you already passed. It will end up freezing the website due to loading so many products.
When you have problems with orders, you cannot go to the supplier and have to go through support. Support will serve as a middleman to communicate with the supplier and often will get no response. If a supplier doesnt fulfill an order, which happens very frequently, maybe as high as 10% of order, then good luck getting a refund. Chat will tell you its been done and will show in your bank in a week or something and then 2 months will go by and you still will not. Youll end up having to do a chargeback or else you wont get your refund.
If you use spocket you will give your customers a bad experience relatively often as many supplier take forever to ship. The expected processing and shipping times spocket shows are totally false.
The cost of spocket is higher than most dropshipping platforms but spocket as a service is no better in any way. Spocket will also offeer promotions occasionally where theyll have you leave a review for a $100 credit. You will never get this credit.
If you accidently extend your plan with their predatory one click renew, YOU WILL NOT GET A REFUND. I wanted to buy the yearly plan with their promotion, accidently extended my current monthly with the misleading one click, and then they refused to refund me so i could get the right thing.
While I have made some money on spocket, because of the terrible pricing on products as well as the very expensive subscription, the margins are very thin. I strongly suggest you avoid spocket.
Hi Chroma Light!
Thanks for the review! We are happy to know that Spocket helps you with your business. Rest assured that we always have your back. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] - Abby
We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.
We're sorry to hear about your experience, but we appreciate you sharing it! Please accept our sincere apologies if we were unable to meet your expectations at this time. One of our account managers will contact you directly to assist with any issues you may be experiencing; otherwise, please chat with us or send us an email at [email protected] so we can look into this matter as soon as possible. Thank you for your patience and understanding! - Erwin
I'VE BEEN LOSING MONEY USING THIS APP AND HAVEE TO REIMBURSE CLIENTS, THERE ARE SEVERAL PRODUCTS THAT SAID INACTIVE, UNAVAILABLE OR DEACTIVATED AND WAS STILL SHOWING ACTIVE IN MY STORE. THE APP SHOULD HAVE AUTOMATICALLY REMOVED THOSE CHANGED TO MY STORE!!! WILL NOT BE USING ANYMORE, NOT FOR THE MONEY I PAID, WHEN I CAN STILL USE ALI EXPRESS WITH A DIFFERENT APP! REMOVING IMMEDIATELY, FIX YOUR PLATFORM. THE LAST ISSUE I HAD, I WENT BACK AND FORTH FOR 2 WEEKS AND WAS STILL WAITING TO SHIP ORDER TO CLIENT WITH STILL NO RESOLUTION, I HAD TO REIMBURSE MY CUSTOMER, I DON'T HAVE THIS ISSUE WITH DSERS.
We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. - Erwin
Ok, I have been using Sprocket since 2018 on their FREE plan which allowed 25 products worked great for me. NOW...they changed their plans and now their FREE Basic plan does no longer allow 25 products and indicates FREE forever! Therefore I am now having to uninstall due to their plan changes because under the old FREE plan I was on is no longer valid. What a shame.
Thanks for sharing! We have indeed adjusted our pricing to reflect the value users get from our tool and to make room for some great incoming new features but since you are a Spocket user since last year, our Support team will be in touch with you soon to get this resolved.
Not sure where these items are sourced from but looks kind of like Ali products. You can not sell anything on any platform but your Shopify website. They are extremely over priced for us. Sourcing yourself may be a better option unless you already have an established dropshipping only store, but for us we sell handmade stuff and just wanted crystals and accessories to go with our Spiritual metaphysical things. Most of the tarot cards seem to be knock offs which can get you in to trouble. Yes any money you pay they WILL NOT refund it seems, even if you don’t want to use their services. Read the fine print as that holds ALL the Truth or lack there of.
We deeply regret that this occurred. Would you mind sending us an email at [email protected] with more information about the situation so we can look into it right away?
haven't made a single sale, good luck with yours! while wasting 105 per month to add products,most take 15 days to come from China, even the ones that say ship from USA take 7 days , very little o no margin for profit when you calculate shipping, and ridiculously overpriced products that are being sold all over the internet for much less.
We are sorry to know about your situation! We certainly understand the frustration of not being able to make a sale immediately. Please note that our suppliers are required to give 25-35% profit margin on all their listings. It is true that you may see similar products being sold on the internet for less but they are usually not of the same quality or could be a similar but an entirely different product. A lot of factors need to be considered indeed. We would love to have been able to provide you with tips and guidance on how to select the perfect products for your store and how to sell them. We're sad that we were not able to get that chance but we are hopeful that we can work together in the future as we want all our merchants to succeed! Reach back to us anytime and you can be sure that we will make it up to you! Thank you for your feedback! We appreciate it!
Thank you for your feedback. I’m sorry to hear that you had a less-than-satisfactory experience with us. We’d love to make this right, so please reach out to us at our Live Chat is open 24/7 and our email address is [email protected]
We hope to have the chance to serve you better. - Eleanor
Thank you for taking the time to share your thoughts with us. We're sorry to hear that your experience with Spocket didn't quite meet your expectations. Can you please tell us more about what we could have done better? This feedback is invaluable in helping us improve our service and product offerings. Your input will help us get closer to delivering an exceptional experience for our customers. If there's anything we can do to make it right, please let us know via 24x7 live chat or email at [email protected]. - Erwin
Great products and customer service!
Thank you so much for your kind words! We're thrilled to hear you’re happy with our products and customer service. Your support means a lot to us, and we look forward to serving you again soon! Happy dropshipping!- Eleanor 😊
It’s a great platform to explore and connect with my store.
Thank you so much for your kind words! We're thrilled to hear that our platform is helping you explore and connect with your store. We’re committed to supporting your growth, and we’re excited to continue being a part of your journey. If you ever need anything, don't hesitate to reach out!Happy dropshipping!- Eleanor 😊
Lots of product choices.
Thank you for your feedback! We're glad to hear that you appreciate the wide variety of product choices available on Spocket. We strive to offer a diverse selection to meet all your business needs! Happy dropshipping!- Eleanor 😊
Great app
Thank you so much for your kind words! We're thrilled to hear you're enjoying the app. Your support means a lot to us, and we're always here to improve your experience. Happy dropshipping!- Eleanor 😊
Always right there to help me very helpful
Thank you for your wonderful review! We're so glad to hear that you feel supported and helped whenever you need it. We're always here for you and appreciate your kind words!Happy dropshipping!- Eleanor 😊
I love how easy they make things. Don't know what I would do without them
Thank you so much for your kind words! We're thrilled to hear that we make things easier for you. It means a lot to know that we're able to support you, and we're so glad to be here for you whenever you need us! Happy dropshipping!- Eleanor 😊
I would recommend any one fast and because you do checkups.
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. We always strive to provide quick and thorough checkups to ensure the best care. Your recommendation means a lot to us! Happy dropshipping!- Eleanor 😊
VERY AWSOME
Thank you so much for your amazing feedback! We're thrilled to hear that you had an awesome experience. We truly appreciate your support and look forward to serving you again! Happy dropshipping!- Eleanor 😊
Be careful! Their payment system is not transparent. They continue to charge directly to your card even after you remove the app from your store.
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had. We understand your concerns regarding our payment system and take matters like this seriously.
Once the app is removed from your store, there should be no further charges. If you've experienced additional charges, it may be related to an existing subscription or payment cycle. Please contact our support team directly so we can investigate this issue and resolve it for you as quickly as possible.
We genuinely value your business and want to ensure that you have a positive experience with Spocket. Please feel free to reach out to us at [email protected] with any details, and we’ll work with you to address the situation promptly.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention. - Eleanor
Love it..
Thank you so much for your kind words! We're thrilled to hear that you love it. We truly appreciate your support and are here if you ever need anything else! Happy dropshipping!- Eleanor 😊
I like the convenience and clarity of this platform, as well as the abundance of assortment. Technical support is always ready to help you with any question if you have any difficulties. Thanks Joe.
Thank you for your feedback! We're so happy to hear that you like it. If you need anything else, feel free to reach out!Happy dropshipping!- Eleanor 😊
Perfect
Thank you for your awesome feedback! We're so glad to hear that you're happy with your experience. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
I love how easy it is to browse through all these amazing products! I love how cheap and affordable the products are!
Thank you so much for your kind words! We're thrilled to hear you enjoy browsing our products and appreciate the affordability. We strive to provide great quality at great prices, and it's wonderful to know that it’s making a difference for you. We look forward to serving you again soon! Happy dropshipping!- Eleanor 😊
Just easiest to use
Thank you for the great feedback! We’re so happy to hear that you found Spocket easy to use. We always aim to keep things simple and user-friendly, and it's great to know that it worked well for you! Happy dropshipping!- Eleanor 😊
Great selection of quality products and seamless integration. Very helpful customer service, too!
Thank you so much for your kind words! We're thrilled to hear you enjoyed our product selection and seamless integration. It's always our goal to provide excellent customer service, so we're happy to know that we were able to assist you. We truly appreciate your feedback and look forward to serving you again soon! Happy dropshipping!- Eleanor 😊
good
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
excited to see how it goes
Thank you for sharing your excitement! We're thrilled to have you on board and can't wait for you to see all the great things ahead. We're here for you every step of the way, so feel free to reach out if you need anything. Happy dropshipping!- Eleanor 😊
A L'écoute au besoin de leurs membres.
Service a la clientèle amicale et courtois
Merci beaucoup pour vos gentils mots ! Nous sommes ravis d'entendre que vous avez apprécié notre service à la clientèle. Nous mettons tout en œuvre pour être à l'écoute de nos membres et offrir un service amical et courtois. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit, nous sommes là pour vous aider!- Eleanor 😊
I love it.
Thank you so much! We're thrilled to hear you love it. Your support means a lot to us! Happy dropshipping!- Eleanor 😊
EASY TO INTERGRATE AND I AM LEARNING MORE ABOUT IT
That’s fantastic to hear! We’re so glad the integration has been easy for you and that you’re learning more as you go. Keep up the great work, and if you ever need any assistance, we’re here to help! Happy dropshipping!- Eleanor 😊
very good experience as a new person
Thank you for sharing your experience! We’re so glad to hear that you had a great time, especially as a first-timer. We look forward to having you back again soon and making your next experience just as great!Happy dropshipping!- Eleanor 😊
Great help
Thank you! We’re so happy we could help. If you ever need anything else, don’t hesitate to reach out. We’re always here for you! Happy dropshipping!- Eleanor 😊
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
Good application because this store offering Best product for selling to consumen
Thank you for your great review! We’re so glad to hear that you’re enjoying the high-quality products we offer. Our goal is to help sellers like you provide the best to your customers, and it’s wonderful to know you’re finding success with our selection. Happy dropshipping!- Eleanor 😊
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
This is nice aap for adding expensive products
Thank you so much for your kind words! We're glad to hear that you're enjoying the app and finding it helpful for discovering premium products. We appreciate your support and are committed to bringing even more great options your way! Happy dropshipping!- Eleanor 😊
I will recommend people to use this app.
That’s awesome to hear, thank you so much for the recommendation! We really appreciate your support and are happy to know the app is working well for you. If you or anyone you recommend needs assistance, we’re always here to help! Happy dropshipping!- Eleanor 😊
Very easy to use. Gives great trial period to make money so you can pay the reasonable fees. Products are great.
Thank you for your fantastic review! We’re so happy to hear that you’ve found the platform easy to use and that the trial period has been helpful for your business. It’s great to know the products are meeting your expectations. We appreciate your support and look forward to continuing to help you succeed!Happy dropshipping!- Eleanor 😊
Fast shipping to my clients... That's what I need to build a long lasting relationship with them! Premium Products and exclusive products! Thanks!
Thank you so much for your kind words! We're thrilled to hear that our fast shipping and premium, exclusive products are helping you build strong relationships with your clients. We truly appreciate your business and look forward to continuing to support you with the best products and services possible! Happy dropshipping!- Eleanor 😊
Easy to use even for beginner.
Good items, photos, descriptions!
Thank you so much for your kind words! We're thrilled to hear that you found everything easy to use and that you’re happy with the items, photos, and descriptions. We always aim to provide a great experience for all of our customers, and your feedback means a lot to us. Happy dropshipping!- Eleanor 😊
good and easy to use loving it
Thank you so much! We're so happy to hear you're loving the ease of use. If you ever need anything or have any questions, feel free to reach out. We're here to help! 😊Happy dropshipping!- Eleanor 😊
Easy to use for new users, clear content, convenient and automated.
Thank you for your kind words! We're so glad to hear that you found the platform easy to use, the content clear, and the automation convenient. We strive to make things as user-friendly as possible, and it's wonderful to know it's working for you. If you have any suggestions or need further assistance, feel free to reach out! Happy dropshipping!- Eleanor 😊
nothing thank you nothing i don't need the acounte
Thank you so much for your feedback! We're happy to hear that you’re satisfied, and we respect your preference regarding the account. If you ever need any assistance or have questions in the future, feel free to reach out. We're here to help! Happy dropshipping!- Eleanor 😊
Works y
I'm glad you found that helpful! If you need any more assistance or have other questions, feel free to ask. 😊 Happy dropshipping!- Eleanor 😊
Meget useriøs app. Umulig å avbryte medlemskap!
Takk for at du deler din tilbakemelding. Vi beklager opplevelsen din. Vi streber etter å gjøre prosessen så smidig som mulig, og vi hjelper deg gjerne med å løse eventuelle problemer med å avslutte medlemskapet ditt. Ta kontakt med kundestøtteteamet vårt, så skal vi sørge for at saken blir løst raskt. på [email protected]
good
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
Ease of use
Thank you for your kind words! We're thrilled to hear that you found our service easy to use. We strive to make everything as simple and intuitive as possible for our users. If you ever need any assistance, don't hesitate to reach out!Happy dropshipping!- Eleanor 😊
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
it's good and I'm learning more from it and I hope I earn from it soon
Thank you so much for your kind words! I'm thrilled to hear that you're enjoying the experience and learning from it. Keep up the great work, and I’m sure you'll see great results soon.If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
I would definitely recommend this app to any new users. Or entrepreneurs on e-commerce apps for the simple fact that it is very self. Explanatory, and they help walk you through it and amazing app well, put together.
Thank you so much for your kind words! We're thrilled to hear that you found the app easy to use and helpful for entrepreneurs. It's always our goal to create a user-friendly experience, and we're glad you felt supported throughout. We truly appreciate your recommendation and are excited to continue helping you on your e-commerce journey. If you ever need any further assistance, don't hesitate to reach out!Happy dropshipping!- Eleanor 😊
As an someone looking to optimize my business and my time, this application is my greatest tool. Spocket allows me to continue to grow my business at a fraction of the time or cost. A true digital nomad's dream!
Thank you for your amazing feedback! We're so glad to hear that Spocket is helping you optimize your business and save time and costs. It's fantastic to know that it's making a real difference in your journey as a digital nomad. We appreciate your support and are excited to be part of your growth!Happy dropshipping!- Eleanor 😊
Love it
Thank you so much for your kind words! We're thrilled to hear that you love it! Your support means a lot to us, and we can't wait to continue serving you.Happy dropshipping!- Eleanor 😊
I like this app because of the delivery time and quality of products
Thank you so much for your kind words! We're thrilled to hear that you’re satisfied with both our delivery time and product quality. We strive to provide the best experience for our customers, and your feedback means a lot to us. Happy dropshipping!- Eleanor 😊
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
app maravilhoso, fácil de compra e de fácil aceitação
Muito obrigado pelo seu feedback! Ficamos felizes em saber que você achou o app maravilhoso, fácil de comprar e de utilizar. A sua satisfação é nossa prioridade, e agradecemos por compartilhar sua experiência. Se precisar de qualquer coisa, estamos à disposição!- Eleanor 😊
Great product
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the product. Your satisfaction means a lot to us, and we appreciate you taking the time to share your feedback. If you ever need anything, don’t hesitate to reach out! Happy dropshipping!- Eleanor 😊
I love the ease of editing and importing products on my platform.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the ease of editing and importing products on the platform. Our goal is to make the process as seamless as possible, and it's great to know that it's working well for you. If you ever need any assistance or have feedback, feel free to reach out! - Happy dropshipping!- Eleanor 😊
Thank you so much for the 5 stars! ⭐ We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
su atención al cliente excelente y la interfaz de la pagina muy bien explicado todo
¡Muchas gracias por tus amables palabras! Nos alegra mucho saber que nuestra atención al cliente y la interfaz de la página fueron de tu agrado. Trabajamos constantemente para ofrecer la mejor experiencia, y tus comentarios nos motivan a seguir mejorando. ¡Esperamos seguir atendiéndote siempre con la misma dedicación! - Eleanor
The luxury products are awesome aswell as the store setup being easy to use an navigate 100% rating out of 100 for me
Thank you so much for your kind words! We're thrilled to hear that you love our luxury products and find the store easy to use and navigate. Your 100% rating means a lot to us, and we're committed to continuing to provide an excellent experience. We appreciate your support! Happy dropshipping!- Eleanor 😊