Shop

It is actually great to have our store listed on the Shopify marketplace, however it does not show if items are in stock or not. Most of our complaints come from customers who thought items they ordered were in stock - but actually were on backorder - or a pre-order. Shop app does not show that. Shoppers would have to know to ask the AI if it is in stock - or try to direct them to our real website so they can see real stock availability. You cannot edit your Shop store very much either. Just very very basic tweeks. Can't select products you want to appear on your home page. For the developers: The "IT'S BAD" button does not work to submit a review for this app - only the "IT'S GOOD" button works. I wonder why?

I rarely give a 1 star review but Shop has been ruining us. We have different shipping options, including "Build a Box" or "Request for shipping quote". These 2 options are free for obvious reasons - as they are just add-on service we provide to our customers. We do not offer "Free Shipping". However Shop was designed in a way that whenever there is the keyword "Free" found under shipping options, it will automatically show "Free Shipping" when customers click on any items in our store. Since the customization settings are way to basic & rigid, we cannot edit to change how this was shown nor hiding it so that customers will not have a false impression that we offer free shipping. Because of this design flaw by Shop / Shopify, we have been receiving order cancellations because customers believed we provide Free Shipping!! This does not only add on to our admin work, it is basically killing us as a small business when all we are trying was to build our brand and gain trust from customers. We have brought this issue to Technical Support. While the agent that helped me was phenomenal, he couldn't help solve the problem as it's beyond his capability as well. If it is not because of this issue, we have no beef with Shop / Shopify. Hope someone is actually reading this and would help us solve this critical issue that's costing our business immensely.

Great app on it's own but comes with the caveat that when customers who have used shop pay before go to checkout in your store, it implements a forced re-direct from your normal checkout page to a shop pay page where EVERY OTHER payment option you have painstakingly implemented for your store is HIDDEN. Literally holding your checkout page to ransom. "As a workaround, a customer prefers to use a different payment method, they will need to check out using an incognito browser OR select the Checkout as a Guest option in the Shop Pay checkout. Additionally, clearing their browser's cookies and cache completely—ideally from "All Time"—might help as well." This was the official reply I received from Shopify if you can believe it, I still can't.

The technical support is quite abysmal. God forbid you have some 1-star archived reviews with your partner app (with issues already resolved with customers), they will cause a nightmare that is near-impossible to fix, as Shop will still reflect a negative rating, even once those reviews are permanently deleted. A true nightmare for Shopify's paying merchants. Be warned...

I am deeply disappointed and frustrated with Shopify's lack of effective security measures against fraudulent transactions. Recently, a customer made a purchase from my Shopify store, received the product and service promptly, and then falsely reported the transaction as fraudulent to their bank. Shopify did not flag the transaction as suspicious, and the customer's bank did not block their card either, yet they ruled against me. As a result, not only did I have to return the purchase amount, but I was also charged a $15 investigation fee by the bank.

Shockingly, the same customer exploited this vulnerability again just two weeks later, repeating the same fraudulent behavior. Once again, Shopify provided no warning or protection, resulting in another financial loss for me and another unjustified $15 fee.

In total, due to Shopify's inadequate security and the bank's oversight, I lost $230 in just one month. My store has been running successfully for seven years, and now I feel completely unprotected and vulnerable. This situation encourages dishonest people to exploit hard-working business owners like myself. I urge Shopify to strengthen their security protocols and protect their merchants from this type of blatant fraud and abuse.

The experience was terrible.
Encountered a plenty of high risk fraudulent orders as soon as I opened it. Not only did I lose product, sales, but I was even charged a $12 processing fee per order?

Orders can't be canceled and even my bank account is under control
Not recommended at all

Absolutely raging. My customers addresses are being merged with other postcodes when entering shipping address on this app. I have lost £200 of product being sent to incorrect addresses and my customers are raging. As am I. What you going to do about it? This is bad.

If I could give zero stars, I would. Their latest update is a complete disaster for merchants. I needed to charge tax on top of my prices for the USA, but thanks to their brilliant new system, taxes are now automatically deducted from my prices—completely eating into my margins.

I reached out for support 23 days ago. TWENTY-THREE DAYS. Multiple follow-ups, zero meaningful responses. Just a black hole of incompetence. How does a company running an e-commerce platform not prioritize fixing an issue that directly impacts sellers’ revenue?

I’m deactivating my shop and moving on. Shopify clearly doesn’t care about its merchants, only their own bottom line.

Continuously charging my account. No person to speak to. I closed my account months and months ago and no one is able to help me and they continue to charge my account. I have tried emailing but it bounces back. I’ve tried speaking my with the AI chat and it won’t put me through to an actual person. This is ridiculous

Hello, I have this message "Shop has noticed your store doesn't meet shopping requirements." And now I can't receive payments. Never had any problem before and now this? Can someone help and tell me what I need to do? I didn't even receive an email. I have no answers and there is nothing I can do on my side. Thank you