Shogun網頁構建器

Hi there, Thanks for sharing the feedback in the form of this review.

I am sorry to hear that you feel you were charged after the free trial.

I would like to share some details about this, even though it looks like my colleague from the support team has already explained this.

You installed Shogun back in April 26, 2024. We offer 10 days of free trial and if the app is not uninstalled the monthly charges start automatically.

Our app wasn never uninstalled. It looks like you decided to close your store with Shopify on July 14, 2024. While the store was closed, the app was never uninstalled. Shopify suggests uninstalling any apps with monthly recurring charges to ensure you are not charged in the future. This is because if you reopen your store, the monthly charges for apps with recurring monthly payments will start automatically.

You reopened you store again on February 8, 2025 and when the store was reopened you were charged under normal behavior for how app charges work with the fact that the app is installed and active. The billing cycles are controlled by Shopify.

You uninstalled the app on February 8, 2025, which canceled the subscription and you reached out to our support team yesterday, March 13, 2025. This is when our team explained the charges and as an exception, processed a refund for the 2 charges you highlighted.

This is expected behavior for app charges and how billing cycles work when you close/pause and then reopen the store without uninstalling the apps with recurring monthly charges.

I have reached out to you via email to explain this and if you have any questions or doubts I will be happy to answer them for you. I will look forward to hearing back from you.

We appreciate your understanding.

Sweetan | Client Services
Shogun

Hey there, Jason.

While we appreciate the feedback, I want to let you know that I found no support interaction about this. If you have any questions or doubts about the same our support team would have answered them and also guided you in the right direction for how to remove Shogun code.

Every app or a page builder app will require some additions to the theme in order for the app and the pages or the content to function. Shogun adds minimal files or code and that is to ensure your pages continue to work when the app is uninstalled, this is expected behavior. But, you can always follow the steps to remove the code without causing any issues.

As suggested, I don't see any support interaction from your end. You installed the app 6 days ago and uninstalled.

However, please feel free to write to us at [email protected] or reply to my email and we can help guide you on how to remove the code from your store.

Thanks.

Sweetan | Client Services
Shogun

Hey there, Gary. Thanks for sharing your feedback.

I was trying to locate a support conversation you had with our team, but I wasn't able to locate one. Please correct me if I am wrong.

You don't have to pay $250 a month to edit product pages. The ability to edit product pages is available on all our plans, including the $39 a month plan. I am not sure where you read that, but that clearly looks like some sort of misunderstanding.

I see you installed our app on March 12, 2025 and did not even select a plan to start the trial to test the app. You uninstalled the app a day later. However, if you had any doubts about the plans or what features they offer you can always reach out to our support team. Our team is always available and happy to clear any confusion or doubts you may have.

You have uninstalled the app, but if you want to try it again with the $39 a month plan and check if you are able to edit product pages or not please do let us know.

Thanks.

Sweetan | Client Services
Shogun

Hey there, Thanks for writing this review and sharing your feedback with us.

Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page.

I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you?

Thanks.

Sweetan | Client Services
Shogun

Hi there!

Thanks for your feedback!

We wouldn't expect you to have been charged if you uninstalled the app while you were still in the trial period.

Unfortunately, we no longer have your email, as it was redacted (standard procedure on uninstallation). Could you send us an email to [email protected] referencing this? Then, we can look into and resolve this issue for you.

We are looking forward to hearing from you!

James | Client Services
Shogun

Hi there, Josh. Thanks for sharing your feedback in the form of this review.

I am sorry to hear that you are facing issues with the pricing changes we have had. However, this price changes have been in effect for a while now.

I see your account was installed on our legacy plan that would have stayed if the app was installed. Having said that, when I look at your account I see that Shogun was uninstalled on December 15, 2023 and that removed the legacy plan. Our old plans were deprecated a long time ago and we don't have a way to move you back to them again.

With respect to the price increase, a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring.

We have removed page limits for any plan higher than the new Build plan and we have removed the user seat limits which means there are unlimited seats and there are unlimited sections as well.

However, we appreciate your feedback and I am happy to share the same with the team. I see you are in conversation with my colleague and if you have any further questions please do let us know. We'll be happy to answer them for you.

Thanks for your support.

Sweetan | Client Services
Shogun

Hey Sean,

Thanks so much for your feedback regarding the drag and drop functionality of Shogun Page Builder. You have fair criticisms and I'm glad we have the opportunity to address those head on.

I'm passing along your comments regarding the quality of fundamental core features to the product team for consideration. We certainly want to strike a healthy balance between releasing new features and maintaining functionality.

That's very kind of you to acknowledge the positive experience you've had with our support team. I hope that we can help to turn around your experience moving forwards :-)

I've sent you an email and attempted to reach out to you on the phone as well. Please let us know if you have a preferred contact channel and we can be sure to followup with you there.

Kalen | Team Lead, Support
Shogun Page Builder

Hey Saurabh,

I'm really sorry to hear that you've had a bad experience with support over the last month. I've reviewed your support interactions and I can see that you've been eagerly awaiting a fix for an issue over the last 30 days. We are so sorry that this is still impacting your account and we can certainly understand your frustration.

The engineering team has been made aware of your concerns and we have escalated the priority so that this can be resolved as quickly as possible.

Thank you so much for your continued patience and we will be in touch the moment we have an update.

Please let us know if there is anything else that we can do in the mean time.

We'll be in touch soon.

Kalen | Team Lead, Support
Shogun Page Builder

-UPDATE-
Hi, again Eddie and the "The Crothers Way" team!
I tried reaching out on the phone number that we have on our end, but I wasn't able to connect. I will be happy to assist you and understand your concerns if you are able to reply back to me via email.
Thanks for your support.

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Hi there, Eddie!

We appreciate the feedback here and I apologize for the inconvenience caused.

It looks like there may have been some misunderstanding. While our app subscription is monthly, you are not bound to keep the app installed in case you are finished with the design of the pages and have published them, or in case our app is no longer required. You can always uninstall the app and this cancels the subscription.

When you uninstall the app, your live page will continue to work on your store. However, we don't recommend editing the pages outside of the app to avoid parity issues where the pages need to be republished within Shogun again to fix the parity issues.

I noticed that our app was uninstalled on February 23, 2023, however, I wasn't able to locate any previous conversation with respect to the issues you are facing with your pages.

My colleague, Justine has reached out to you with some information, and I have reached out to you separately to understand the issues so that we can help resolve them for you.

I'll look forward to hearing back from you.

Sweetan | Client Services
Shogun Page Builder