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The app is very easy to use and helps me create beautiful pages for my website. Customer service is excellent as well. My questions are answered quickly and I always receive a very thorough response. Highly recommend.
Hi, Kelly. Thanks for taking the time and sharing your feedback in the form of this review.
We are super glad to hear that your experience with Shogun and our support team has been amazing. I will be sure to share this with the entire team. 😊
Thanks for the honest recommendation, we appreciate your love and support.
Sweetan | Client Services
Shogun
Great customer support, very quick to respond and helpful with queries.
Hi there, thanks for leaving us a review.
We are always here to assist you. Please let us know if there is anything else we can assist you with. :)
Sweetan | Client Services
Shogun
Don’t even deserve 1 star uninstalled this after the free trial and still charge me
Hi there, Thanks for sharing the feedback in the form of this review.
I am sorry to hear that you feel you were charged after the free trial.
I would like to share some details about this, even though it looks like my colleague from the support team has already explained this.
You installed Shogun back in April 26, 2024. We offer 10 days of free trial and if the app is not uninstalled the monthly charges start automatically.
Our app wasn never uninstalled. It looks like you decided to close your store with Shopify on July 14, 2024. While the store was closed, the app was never uninstalled. Shopify suggests uninstalling any apps with monthly recurring charges to ensure you are not charged in the future. This is because if you reopen your store, the monthly charges for apps with recurring monthly payments will start automatically.
You reopened you store again on February 8, 2025 and when the store was reopened you were charged under normal behavior for how app charges work with the fact that the app is installed and active. The billing cycles are controlled by Shopify.
You uninstalled the app on February 8, 2025, which canceled the subscription and you reached out to our support team yesterday, March 13, 2025. This is when our team explained the charges and as an exception, processed a refund for the 2 charges you highlighted.
This is expected behavior for app charges and how billing cycles work when you close/pause and then reopen the store without uninstalling the apps with recurring monthly charges.
I have reached out to you via email to explain this and if you have any questions or doubts I will be happy to answer them for you. I will look forward to hearing back from you.
We appreciate your understanding.
Sweetan | Client Services
Shogun
The editor is very easy to use, and the features are great. Andre in customer support has helped me with every issue i've come across and has been a painless experience!
Hi there, Nate. Thanks for taking the time and leaving us a review. We appreciate your kind words.
Andre is indeed awesome and I will be happy to pass on the feedback. Please don't hesitate to write back if you have any further questions for us. 😊
Sweetan | Client Services
Shogun
Sweetan is quick response to my enquire and helped me out
Hi there, thank you so much for your kind words.
I am glad I could help. Please let us know if there is anything else we can assist you with. :)
Sweetan | Client Services
Shogun
Very helpful support, and amazing features!
Hi there, Thanks for sharing your feedback in the form of this review.
We are super glad to hear that our support team could help you and that you are finding the features we offer, useful. 😊
Please let us know if there is anything else we can assist you with.
Sweetan | Client Services
Shogun
Great app, and even better support!
Hey there, Thanks for taking the time to leave us a review. This means a lot to us and we are super glad to hear that your experience with Shogun and our support team has been amazing.
Please let us know if there is anything else we can assist you with in the future. Thanks for the love and support. ❤️
Sweetan | Client Services
Shogun
James was very responsive to my query and fixed the problem promptly.
Hey there, we appreciate the feedback. Thanks.
I am glad James was able to help. I will be sure to share the kind words with him and our entire support team. ❤️
Sweetan | Client Services
Shogun
James & the Support team were quick to help and provide a solution! Five stars.
Hi there, thanks for sharing your feedback in the form of this review. We greatly appreciate your support.
I will be sure to share the kind words with James and the entire support team. :)
Sweetan | Client Services
Shogun
The Shogun page builder is easy and intuitive to use for making good looking blogs - but it certainly helped that a collegue made a 30 min tutorial for me. One small glitch is that it if you try to add too many elements before publishing sometimes they don't work. Having said that the results are infinitely better than using the blog function in Shopify. The other thing to notice is that the customer service is exceptional for third party software. They respond quickly and even follow up! Imagine that!