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Awesome. Way better than traditional abandoned cart apps.
Installed this and tested it for about 5m and had all sorts of issues. On my iPhone X the button to send to messenger wouldn't work so right after I add to cart I get a pop-up that doesn't work. I had another person try it and it's not a one-click solution, you click, then it opens another page and then asks you to authenticate again. Most of our users are mobile and taking someone that just added something to their cart to a whole new page and through several clicks just isn't going to work for us. The chat also made me authenticate on my phone, so it was not seamless either. In all of the marketing material it shows a simple click to opt-in, but doesn't mention opening a new screen on mobile and then having them authenticate again through facebook. I don't want to take anyone out of a purchase flow to another page. Great idea, but still needs some work.
We are sorry you had a bad experience with our app and we hope we can clarify the things which weren't working properly for you during your tests.
Please know that Facebook currently doesn't support Safari for its Messenger plugins. But don't worry, your users can reach your store via the Facebook in-app browser where the plugin will appear properly and since mobile traffic is directed there, this shouldn't affect your conversation rate significantly.
The mentioned pop-up window for the Messenger Widget is only showing up - during the opt-in - if your visitors aren't logged in into their Facebook accounts.
We have also contacted you via email but we haven’t heard from you. If you would give another try to Recart, we would be more than happy to help you set up your account properly in order to get more revenue and subscribers.
Just installed the app. Seems pretty good. Can't wait to see it work.
This app sounds like a great strategy with everyone using social media , it's a must have. I'm neutral on the rating because I'm testing it out.
Looking to try the app, sounds good so far. Hopefully during the trial it will show the potential value!
Recart is an amazing app. The staff is very friendly and helpful. The app itself is a must have for your abandoned carts. Since i started using recart recovered abandoned carts have increase. The 3 emails sequence is a killer. Messenger campaigns are also very helpful. I would highly recommend the app.
Been using it for a few days now & it looks & feels great. So far so good!
Get eight times more sales. A bold claim. Even though we had paid social media ads explicitly made for driving traffic to our store, all of our sales did NOT use the promo code you could get by signing up to text messages by Recart. Long story short, our customers are better off paying the retail price than giving away their phone numbers for a 15% off on their purchase. Perhaps Recart drives sales up for lower-priced items or a different industry than ours. Electronics shop owners, pass on this one. It will take valuable time for you to set up this correctly, and it's not worth it. You are better off pushing more sales through promotion inserts in your packaging, giveaways on social media, and 5-star reviews. My two cents.
We’re sorry you had a negative experience with our free trial program! The 8X ROI guarantee is only feasible when there’s a minimum level of traffic coming to your store. Our team should’ve reviewed your store stats in more detail and communicated this at the beginning of the trial to set proper expectations. Again, our apologies for any miscommunications. Please let us know if there’s anything further we can do.
Best,
Recart Team
A really cool app. I love that it sends people through a cool Facebook messenger chatbot experience that is funny and entertaining right out of the box with templates. Love it!
Thank you so much for the awesome feedback.
Feel free to reach out to us via email or chat anytime you have a question.
Best,
Recart Team
Just started using this app but the results had already kicked in! Still need time to test but so far so good (Y)
Thank you so much for the great review. Keep up the good work and let us know if you need any assistance with your Recart setup :)
-Recart Team
THIS APP IS AMAZING!!! Generated so mich already. 30 min. After installing i Got 2 orders thru there them!!! Now i’m getting so much profit from their app!!! U NEED THIS APP
Thank you so much for your feedback! :)
We are super happy that you like our app, and we will keep doing our best to meet your expectations.
Feel free to reach out to us if you need any help.
Best,
Recart Team
I'm loving this app. I'm still learning how to use it but so far so good. Hoping for great things with this app
Thank you very much for your positive feedback, it means a lot to us! :)
Let us know if we can assist with anything.
Best,
Recart team
I use this plug-in to help me promote transactions. The current effect is quite good. There are still many functions that have not yet been experienced. However, the homepage is restricted from sending messages to customers due to frequent message sending. I don’t know if others have this situation, but I still Recommend it and will subscribe
Thank you for your review and the recommendation, it means a lot to us.
Let us know if you need any assistance :)
Recart Team
I am new to this app, still trying to figure out more functions, see how it can help me to expand my online business, all the functions seem working quite well so far, it took me few days to understand, hope to keep moving on,
Thank you so much for the great review. Keep up the good work and let us know if you need any assistance with your Recart setup :)
-Recart Team
So far so good. I need more time to give five stars but great app as of now. I will be sure to update and leave another review in more time.
Thank you so much for leaving a review. Our team is here for you to help you get out the most of your Recart journey. Let us know if you need any assistance :)
awesome I love it it was very helpful I would recommend it to my friends it is easy to use so far I am glad to have it on my webpage. Wish there were more like this. Thanks recart for what you do
Thank you so much for the awesome feedback! We really appreciate review.
Have a wonderful day :)
Amazing software. Sms and Email marketing are funny compare to Recart.
I recommend everyone at least to try, I know you will be delighted.
Thank you very much for your feedback! :)
We are glad to see that you are satisfied with our services.
Let us know if you need further assistance, we will be happy to help.
Best,
Recart team
really good app, helped me alot. I recommend this to all users as it will scale your business greatly
We are super happy about your review! It means a lot :)
Let us know if you need any assistance with our app
-Recart Team
so happy with this app. it has helped me bump up my revenues by auto engaging with the prospective buyers. kudos to the developer of this app! thank you.
Thanks for the awesome review!
Keep up the good work and let us know if you need any assistance :-)
Recart team
thanks . i recommend. price could be cheaper for starters but the service worth anyway.....thanks again to the company for sharing this app with us....
Thank you for the feedback!
We appreciate every insight :)
Keep up the good work and let us know if you have any questions!
Recart Team
I used this app to get back to my store. Great customer service and thank you so much for supporting.
Thank you very much for your feedback! :)
We are glad to see that you are satisfied with our services.
Let us know if you need further assistance, we will be happy to help.
Best,
Recart team
Love this app. Helped with our sales heaps! Highly recommend adding this to your store. It saves so much time rather than you having to reply to every inbox. 5 stars.
Thank you soo much for the awesome feedback!
We are looking forward working with you :)
If you have any questions please let us know and keep up the good work!
Best,
Recart team
Cool app and great customer service but unfortunately there is no point in downloading and setting it up if you live in the EU.
Thanks a lot for your honest feedback, we appreciate it.
We are doing our best with adapting to the new regulations, and we hope to see you again in the future!
Let us know if we can help with anything.
Best,
Recart team
I just downloaded the app again, Barbara went the extra mile and had the app fully reset for me as I was having issues with old coding showing up on my site. This successfully was cleared out and then Barbara walked me through step by step how to fully set up Recart. I hope to get many people signed up that will eventually lead to more conversions down the road. Thanks so much to Barbara! You are the BEST! Much appreciated.....
Thank you very much!
We were really pleased with the guidance and support in getting set up I honestly can not fault them as a company with regards to attention to their customers, Anca was dedicated in looking after us and our business. Sadly shortly after installation facebook changed the way in which messages can be delivered which meant that we could not collect subscribers which was 80% of the point of installing the app, to offer a discount on a new messaging channel in return for future direct marketing opportunities. After FB's changes to all EU stores this was no longer possible. We flows which we set up to engage the customers who abandoned carts were also effected by this, without buttons they would no longer be able to return to cart to checkout from the message. We would also not be able to message anyone we had spoke to before on messenger.. along with many other limitation including no images in the messages also which was a shame. Its not the fault of RECART, I don't blame them as the changes facebook made due to GDPR were out of their control, however billing us for a product that did not work at all was more than a bit harsh. I think we should have been given an apology for all hours we invested into setting up the flows within the app, and refunded in full or had the option to be refunded in full. To be honest I think legally because the product was absolutely no longer as advertised they must refund us... but I would rather state my disappointment here and go our separate ways than chase a company for a wasted $300.
Thanks for your feedback!
We are very sorry for your disappointment and we apologize for your bad experience.
Nevertheless we do not want to let you go with this negative impression, so we have reached out to you in private in order to sort things out.
We hope to hear from you soon.
Best,
Recart team
POWERHOUSE OF A TOOL ! ! ! has helped me increase my revenue by 14% as promised. This is the way baby
Thanks so much for the superb feedback, we are truly happy you enjoy using Recart!! :)
Feel free to let us know if we can help with anything.
Best,
Recart team
Brilliant. First time using this app easy to navigate looking forward to watching my business grow. thank you
Thank you very much for your awesome review, it means a lot! :)
Let us know if we can assist with anything.
Best,
Recart team
Very easy to setup. Just spend 1 hour at the beginning to setup all the opt-in tools, automated flows, templates and a few minutes to setup some 1-off flows. We're still in the trial period and everything's great so far! I couldn't think of any reason why our sales or abandoned card conversion would go down with Recart. It's been given us a new way to connect to our customers aside from email. The templates are really nice and helps a lot since we don't have copywriters in our team. Truly, an app that deserves 5 star. Astrata Health x Bragg Design Studio
Thanks for the review! :)
We'd love to hear what your experiences have been like in the last couple of days. Maybe we could also help you with further optimising your setup.
Feel free to get back in touch with us via the in-app chat and we'd be happy to help out.
Recart team
AWESOME APP! I turned this app on about 2 weeks prior to Black Friday. Within 2 weeks of use, I captured over $500 in gross sales with Recart. Highly, highly recommended.
Thanks so much for feedback! :)
We appreciate your kind words, and we are happy that Recart is effective in boosting your sales.
Feel free to contact us anytime when you need help.
Kind regards,
Recart team
I love recart, easily one of the most used plugins on my store as well as one of the largest side income generators for my store.
Thanks so much for your feedback.
We are delighted to hear you are satisfied with our services. :)
Let us know if we can help with anything.
Best,
Recart team
This app so far has helped me with a bit of conversion, yet, at the same time, got me lost some profits as well. First of all the unsubscribe button did not work, annoyed the hell out of my customers. I had to manually go unsubscribing every single person. Second of all, this is what disturbing: the abandoned cart keeps sending message to people who have already converted. I had some discount codes for the abandoned cart and customer came back and asked me to refund back as "i did not see this code when i purchased". Support is good, tried to fix the problem but at the end of the day, still not fixing anything. 1 star non-negotiable. Updated: I updated to 3 stars since the support is helping. Recently discovered that more than 1 person has subscribed but not in the subscriber list. This will make it hard once the customer decides to unsubscribe. Bottom line is, I'll surely give you 5 stars if my problem is fixed, and comitted to the plan as you've been helping me with more conversions.
Thank you for your honest feedback, we appreciate it.
We are sorry that you had such a bad experience with our services. :(
Your request was answered via email, and we hope to sort this out as soon as possible.
Best,
Recart team
GLAMCONFIDENTIAL.COM We would highly recommend this APP. Although we have been using this APP for less than a week our sign-ups from the Welcome Pop up have exceeded what we achieved in more than 4 months from using the stock standard Pop Up. The Welcome flows and the other functions in the APP are easy to implement (once you get your head around them) and the Support is excellent. Barbara was our contact point and her support was exemplary. Although we have not had any results from the Abandoned Cart flow yet, we are confident that based on the results from the Welcome Flow we will not be disappointed with the results. In our opinion, this is one of the must have APP, and well worth the low $29 monthly cost for the sign ups alone.
Thank you so much for your feedback! :)
We are super happy that you like our app, and we will keep doing our best to meet your expectations.
Feel free to reach out to us if you need any help.
Best,
Recart Team
iam chaing my last review from 2 to 5 stars. this app is good and well made, good programers, the flow chat is superb. keep rocking an hope no bugs! :)
Thank you very much for your positive feedback, it means a lot to us! :)
Let us know if we can assist with anything.
Best,
Recart team
It's really effective in retargeting audiences. The features included in the app are really useful. They've continued to develop it and the support is really good! Thumbs up!
Thank you for the kind words! :)
Let us know if we can help any further.
- Recart team
Recart just makes everything automatically flow in a great way! It's easy to use and can be used in such a great variety of ways!
Thank you for the positive feedback, much appreciated!
Feel free to reach out to us if you need any help or have any questions about the app :)
- Recart team
I'm a 1-year user. DO NOT RECOMMEND
$$$$ Far too expensive, trust me!
And if you want to cancel you need to contact their team which is very annoying.
Got charged for 6 months and didn't get a sale, to be fair I wasn't advertising for traffic but they aren't fair to their pricing. Expect to pay a premium each month.
Would only recommend to people who have a large budget, its not that great and a 'competitors have FREE options' that can do everything this tool does.
Hi!
Thanks for your feedback!
I'm sorry that you had such experience with Recart. :/
We'd like to sort this out, so we reached out to you today to figure out what happened exactly. It would be awesome if you could get back to us there. :)
Thanks,
Recart team
Rita from Recart is amazing. So quick to respond and very helpful. I'm loving recart so far and plan on using it for a long time.
Thank you for the kind words! Let us know if we can help further.
You guys literally charged my credit card without my approval, so I would like my money back.
Hello! Thanks for your feedback, we appreciate it. :)
I'm so sorry that you had a negative experience with Recart, we'd like to sort this out. We've reached out to you via email yesterday so we can figure out what happened exactly. It would be awesome if you could get back to us there.
Thanks for your cooperation,
Recart
AWSOME APP! Customer support not the faster but they try and offered to extend my free trial which is awsome! Yet to use its features as Im starting out but seems like it gona be very profitable - all you need is for someone that abadoned their checkout top reactivate it and you most likely cover the monthly charge (:
Thanks so much for your kind words!
We're always happy to help, so please don't hesitate to reach out to us if anything else comes up.
- Recart team
I use it for my exomerce markering platform and it does a nice job. Easy to integrate with klaviyo email
Thank you for your feedback, we really appreciate it :)
We're happy to help anytime, so please don't hesitate to contact us in the future.
- Recart team
I am so impressed with the sequences provided. It all tailor to my need for my business. The team also very helpful and prompt. Highly recommended.
Thanks so much for your kind words :)
We're always happy to help!
- Recart team
I used the recart app to help me recover abandoned carts, it performed really well, it helped recover a lot of money, keep up the great work.
Thanks for your kind words, it means a lot to our team!
Feel free to get in touch with our Success Team via our in-app chat and we'd be happy to help with optimising your account further for even better results.
Best wishes,
Recart Customer Success
Excellent App, highly recommended.......................................................................
Thanks a lot for your kind words! It means a lot to the team.
Please don't hesitate to get back in touch with us if you need a hand with anything, we'd be happy to help out.
It's easy for anyone who doesn't know HTML like me. But I want to add analytics functionality. Good apps!
Thanks a lot for your feedback!
We're happy to help you out anytime, so don't hesitate to contact us :)
Love the app. Customer support is super helpful as well! Definitely recommend the app to anyone looking for a solution to recover abandoned carts.
Thanks so much for your kind words! :)
We're always happy to help, so please don't hesitate to get back to us if anything else comes up.
Very easy-to-use app that saves a lot of abandoned shopping carts.Hope to develop more functions.come on.
Thank you very much for giving us feedback!
We've also released several additional features to combat other major issues, such as discount abandonment. We'd highly recommend browsing our blog: blog.recart.com, where you can learn about our latest technologies and implement them as soon as they are released. :)
Just started using this app so I can't say much however what I can say is the widgets are very optimized and don't slow down my website. Had a small issue but the support team helped me out in no time. 5 stars!
Thanks for the review!
We'd love to hear what your experiences have been like in the last couple of days. Maybe we could also help you with further optimising your setup.
Feel free to get back in touch with us via the in-app chat and we'd be happy to help out.
Regards,
Recart Customer Success Team
The team support is amazing. The app Works really good. I recomend this app. Thanks to team of Recart.
Thanks so much for your kind words!
We're always happy to help, so please don't hesitate to get back to us if anything else comes up.
Best wishes,
Recart Customer Success Team
From the first day I installed this app, the app did not connect with my facebook page. Got Customer Service help - replied after a few hrs - and page got connected. I played around with the app a little bit. Made some abandoned cart messages.
The next day, the app disconnected from my facebook page again. Got help, fixed it. But no abandoned carts showed up in the app, despite having a list on Shopify.
Then, the app disconnected a THIRD time - And it got fixed again. The CS was suggesting a bunch of possible reasons, like changes to my facebook security settings, antivirus, etc. None of which are applicable in my situation.
So my abandoned cart messaging system still does not work and the customer service seems to be calling me Stephanie now (who is this?) and did not fully answer my questions.
To top it off, I got daily marketing emails asking how I'm connecting with customers etc - well, I'm not, because your app is not working and none of your technicians and customer support is able to identify why.
I wonder how you get so many good reviews if you're not able to fix these fundamental issues I'm experiencing with your app?
Thank you for giving us feedback!
We're very sorry that your first experience with Recart was not the best. Please know that there was a technical issue on our side which resulted in a Facebook page connection loss and it affected more of our merchants. Once we have identified the cause of the issue, our developer team has started to fix it immediately. We're sorry that you were one of the merchants who had to experience this.
We sent you an email addressing your abandoned cart issue, please get back to us and we'll help fix this issue as soon as possible!
Thank very much!!!! this application is really useful to increase its turnover. I highly recommend it.
Thanks a lot for your kind words! Your feedback means a lot to us.
Keep up the good work and do let us know if you need a hand with anything at all.
Best Wishes,
Recart Support Team
maximum integration! much easier to connect with your customers than you will ever think of.. and more functions are rolling out too!
Thank you for the feedback :)
Let us know if you need any help ;)
Well, coz all our sells going through messenger Recart is top for us app. With the best support I saw .
Thanks for the positive review :)
In case you need any help, just drop us a message!
- Recart Support team
Very useful app
Very helpful team support
Great remarketing tool
A must have APP for all eCommerce owners!
Ps: Thomas (Hungary) from the support team rocks !
Thank you for the kind words. It means a lot to us!
We're really excited that you've started your Messenger Marketing journey with us!
Don't forget to start preparing for Black Friday in time. We've written a how-to guide that can help you with that:
https://blog.recart.com/how-to-smash-black-friday-2019-with-messenger-marketing/
LOVE this app and this supporting team. Everyone here is so helpful and productive. It really deserves its great rating!
Thank you so much for your kind words and positive feedback, we really appreciate it. :) Keep up the good work, and whenever you have a question, don't hesitate to contact us via the chat-box on your Recart Dashboard. :)
Messenger is a great way to communicate with your customers. And Recart is amazing at getting people to subscribe via Messenger. I have another app for email, but I found Messenger working better for me.
It generated a lot of money during the free trial! Must have app. I wish they built more apps.
Wow, thanks for the honest and positive feedback, we appreciate it a lot! :) We hope Recart keeps bringing you a lot of extra sales, and a lot of subscribers. If you have any questions, please feel free to contact us, we are happy to help. :)
This app is hands down the best investment you can make in your Shopify business.
Messenger has been a great channel for me, driving 11% of all revenue. It takes a bit of time to learn it, but their support has been wonderful. It took them 4 minutes to get back to me, and they answered all of my questions in a very professional manner, despite my lot of questions. Greg's been so helpful!
Best Messenger app. Highly recommended.
Thank you for the kind words!
You're right: just like email, it also takes some time to learn Messenger marketing. However, once you get it, it pays off with a huge ROI.
To be even more successful with Recart, make sure you try our Messenger Ad Flow features:
https://blog.recart.com/how-to-scale-your-shopify-sales-using-messenger-ads/
Very powerfull application ! and the CRM is very fast cool and helpful ! i really recommand this app to everyone.
Thank you
Thanks for the review!
Let us know if you need any assistance :)