Recart: SMS & List Growth

All the reviews on this app have been great so we gave it a shot. We found it to be virtually useless over 2 weeks. Wouldn't recommend.

Beware!!!!! This app is a complete waste of time and money. We added it to our store and did paid facebook ads to get new subscribers. Once we decided to send our subscribers a notification of our sale and a discount code we discovered you have to pay a huge amount via a new facebook ad just to notify your subscribers. PLUS, Facebook will not deliver Sponsored Messages unless you have minimum 1000-2000 subscribers. What a waste of money to have gained the subscribers and also be charged on the first day by Recart yet we couldn't even communicate with our "own" subscribers! Huge waste of money and also the time we spent on all our new messenger flows! Have just deleted app and lost all those subscribers. Do not recommend at all!

Public service announcement: Think very carefully when you install these abandon basket apps. Why? 'cos they don't work? Nope...because the developers credit themselves with transactions that actually aren't attributed to their app driving a sale, and then charge you for it. If you are using only this app, then fine...but you should be asking yourself why you are ONLY using this app for abandon basket. That is not very clever. If you are using multiple methods, E.g. Facebook DPA, emails, web push and this app, then you're in for a rude awakening. Why? Because of their attribution model. Let me give you a concrete example. A customer comes to your site, abandons a basket. Your abandon basket email fires 1hr later, your web push or SMS maybe some time later, and your FB message from Recart. The moment a user OPENS the fb message, they attribute the sale to their app, but it could have been the email or the SMS that actually convinced the customer to come back and buy. Not only this, but they say "Oh in some cases the FB app won't report on the open. In this case [even worse], we attribute any sale within 72hrs to Recart". This is literally criminal. Obviously it is in their best interest to falsely attribute sales to their app because they charge you more, the more carts it 'saves'. THINK ABOUT, and thank me later. I think they are preying on people with limited marketing knowledge and lack of understanding of attribution to fill their pockets.

Oh one other thing, they are smart, they get you to write a review to extend your trial period. That is why they have so many 5 star reviews. To me, the entire ethos around this is underhanded.

Received an email that a cart was recovered and an order placed for $71. The cart did exist, however your app rounded the amount up from $70.99 - I've not yet seen anything stating that you do rounding, but when it comes to accurate revenue, that action is dubious, and more to the point, no such order was placed. How do I trust an app that has given me bad data from the beginning?

Misleading app. Doesn't work as described.
Very disappointed in the service or Recart Messenger Marketing.

Installed this and tested it for about 5m and had all sorts of issues. On my iPhone X the button to send to messenger wouldn't work so right after I add to cart I get a pop-up that doesn't work. I had another person try it and it's not a one-click solution, you click, then it opens another page and then asks you to authenticate again. Most of our users are mobile and taking someone that just added something to their cart to a whole new page and through several clicks just isn't going to work for us. The chat also made me authenticate on my phone, so it was not seamless either. In all of the marketing material it shows a simple click to opt-in, but doesn't mention opening a new screen on mobile and then having them authenticate again through facebook. I don't want to take anyone out of a purchase flow to another page. Great idea, but still needs some work.