Rebuy Personalization Engine

Everything is usually pretty easy to set up and edit. Makes adding new features to our site a breeze! When I do run into an issue customer service help desk is great! You can easily talk to real people who are friendly and understand how to fix issues quickly. My chats often get send to Tom and he's wonderful.

the app offers a lot of great features covering what Shopify does not offer, easy to use, no code needed, clear instruction docs provided. Even when you come across difficulties, their knowledgable dev and CS team are super responsive and helpful. Rebuy def. make us sell more!

Amazing app to easily set up post purchase offers, cross sells, and other Rebuy widgets. They are constantly adding new features and have great support:)

We’re currently running Rebuy Engine across three different Shopify stores, and it has quickly become a mission-critical part of our ecommerce stack. With a catalog of over 30,000 SKUs, merchandising is no small feat—yet Rebuy makes it incredibly intuitive and scalable.

The cross-sell widgets, post-purchase offers, and bundling capabilities have delivered tremendous results. Conversion rates are up, AOV is climbing, and the experience feels tailored without being over-engineered. We’ve fully committed to Rebuy Search & Collections on two of our three stores, and the relevancy is absolutely on par with the best search and discovery platforms out there.

Support has been nothing short of stellar. I spend about a third of my time in the platform, so I’ve had plenty of opportunities to vet the support team—and they consistently deliver fast, insightful, and proactive help.

Rebuy is clearly pushing to become the only merchandising tool you’ll ever need—and from what I’ve seen so far, they’re well on their way. Highly recommended.

Really great app with so many useful widgets. Not only does it help boost AOV, but it improves our overall website experience. Customer support is always happy to help with any questions or customizations. Dante has been a great rep and I've really enjoyed working with him.

So impressed by the capabilities of ReBUY, and even more so by the awesome support we've gotten. Their support people walked us through the entire setup process, and even for trickier things we wanted to do, helped us find solutions. They also have the most comprehensive resource guides I've seen for a software company. It's been a great experience so far! Also shoutout to Lam, one of their customer service reps, for staying with us during setup for an extended period of time to make sure we had everything that we needed. A+++

Loved working with Maria! We are on a headless site and were experiencing many issues with Rebuy. Maria remained dedicated and had multiple calls with us (and our developers) in order to get everything functioning as it should. She's the only reason we remained on Rebuy during all the issues. We were very lucky to have her as our rep.

The help I received from technical support was spot on when I had an issue after updating my theme. The Rebuy app has also increased sales in our shop.

Rebuy has a lot of functions. They pitched and sold me on their service and "Launch" package and after spending all that money, we found out our skus were not compatible. It was a frustrating experience but their customer relations people reached out and offered a refund - which makes all the difference. We're going to try and see if we can rebuild our checkout cart so it's compatible with Rebuy in the future.

Diana, Jason, and Tom are amazing! As we continue to leverage all the powerful features that Rebuy offers, I’ve needed quite a few tutorials and support assistance. Their team has been incredibly proactive, quick to respond, and always willing to share detailed explanations so I can learn as they help implement new features. They make the entire experience seamless and enjoyable. Not only are they knowledgeable, but they’re also an absolute pleasure to chat with. Five stars all the way!