SC Product Options

App is kind of clunky but the customer support has been great. Lina is great.

The app is fair at best. It takes forever to sync to store (it seems I need to do this everytime I add a product). Adding an option set is tricky and not intuitive.

Update: Feb 15, all of my stores options disappeared but thankfully someone was able to log into my store to fix the code within 20 min.

Last night Feb 2, 2024 The app again stopped adding options to products. I tried the same trick of changing the cache's last two digits in the code as they instruct on their website and that didn't work. And I can't use their Refresh App with Shopify button within the app because it will WIPE out all product options for my entire store and they don't warn people about this before hand. I gave them permissions and the options are still "waiting to refresh" 24 hours later. Speaking to customer service will get you frustrated because it seems like no one is actually listening to the issue and they keep recommending the same tricks that I've already explained that I tried or can't because of a bug within the app. I may need to move on and try the competing app offered in the Shopify store. I've used this app since 2016 when it was under BOLD Apps before ShopCircle took it over and I've had nothing but issues since then.

Jan 17th 2023 For the first time in 3 years the app within Shopify went down tonight and will NOT load. All of my product options for my products are not showing and this needs to be fixed. I now get within Shopify Admin a grey page that says: options.shopapps.site refused to connect.

I've checked a few stores that also have product options running and it's not affecting all shops, only some of us which makes me think I'm not on a good server.
They stated they had server issues and that it's fixed but now product changes are taking over 45 minutes to refresh. Still waiting for answers but just getting canned cut and paste responses.

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After speaking with Alina from Shop Circle, she was able to get the required changes made and make it look a bit more seamless than it was on the initial install. I'm happy with the changes made and look forward to another 3 years of use.

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After having this app for 3 years under Bold and it working perfectly, the app was sold off to a company named Shop Circle. At this point I'm not that impressed and I'm concerned that the service isn't the same as the previous company. I've been left hanging with an open request to install the app on a new Shopify 2.0 theme and it's the only thing holding me back from being able to publish my store. They'll also just log in, makes changes and disappear without a word still leaving the app not functional nor addressing my initial concerns for what needed to be integrated.

I've been using this app for at least six years, with only a few minor bugs under bold control. Since Shop Cycle took over the app, there have been more issues than one would consider acceptable, and service has deteriorated; they requested access to my store four days ago to see if they could solve it, and they have yet to access it. I made modifications six days ago, and they still have not been updated. This is not the first time we've experienced syncing issues that took days to showup. On one occasion, our options simply disappeared, and we had to re-add them. Definitely not the app it used to be.

Are your servers down?

Have used this app for a few years now. I came here to praise Jeff for his customer service on the app. The product options weren't always syncing or if they did , it would be not immediate. I give 5 star for Jeff and 3 star for the app. I am on the basic plan. I also run a woocommerce site and adding the product options directly under the product description is so much quicker and easier. Anyway... Thank you again Jeff for your help.

After an initial delay for the install, it appears things will be resolved soon and I am really excited to used the app with the upgraded features on my store.
I look forward to adding an update once live.

I love this app but there is a major problem and the reason I left a 3-star review instead of a 5-star review. When ever I add options to a product I have to go through this lengthy trial and error process to get it to show on the page. It includes changing the last 2 digits of the cache params as instructed by Bold (window.BOLD.common.cacheParams.options) and having to add and remove the product from the bold options page in the app. I have to do this 10-20 times before the options show on the live site. SOOOOO SICK OF IT. I love the app, it is unfortunate this problem has not been resolved.

17 Dec 2019 - I have to again downgrade the rating for this app. I am trying to create product options and app does not save the options. Which means all the work lost. It's been two hours trying to fix this and is a very common problem with the app. It is one of the busiest periods for us. We pay all year round for this app and we need the most it stops working.

I have updated my review as finally, the customer service managed to solve my problem. Hope it works well from here. Thanks

Extremely frustrating app. It does not add products and keep showing the original product price. Contacting Bold is almost impossible. It keeps asking for a password before we can even ask a question.

I definitely don't use the app to it's fullest, but I love the ability to create seemingly endless product customizations. HOWEVER, the three star review is for their terrible customer service regarding a simple fix. I have since submitted negative feedback and was told (I kid you not...) to change it by the rep because it reflects on their performance. It was a simple fix that I resolved myself ("change the cart to Page instead of Drawer"... all I had to do). However, I was first told about "priced options" which wasn't my issue ... then the "buy it now" button on the product page, which related but didn't fix my immediate problem. I was also told that I needed to install their application after the rep took and sent me a screenshot of my store WITH THEIR APP INSTALLED?! Like... yes your app is installed, I don't need to give you admin access to install it. If you're looking to download this app for the upload feature... DON'T!!!!! Find another app. The upload feature doesn't seem to work with certain file types (or file size?? I don't really know) and never shows the image to the customer in their shopping cart. For a shop that has a ton of customizable products that requires photo uploads, this wasn't the best for me to choose. I've since downloaded a separate upload app but will continue to use Bold for it's customization features. I also doubt I will ever upgrade since certain features can be found in different Shopify themes, like swatches.