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I’m so impressed with the incredible team I worked with! They got everything done so quickly, and the final result looks amazing. I truly appreciate their efficiency, professionalism, and attention to detail. Thank you so much for making this such a seamless and positive experience!
Why is "Freetier" on the description of this app, but you need to pay tu use them?
very quick response and easy to follow steps. Juan helped me a lot and was very quick to answer, thanks.
Excellent, customer support is second to none and the app works for me as expected.
Harun. Was extremely helpful, don't know what I would have done without it.
Very good APP. It takes some time to understand everything .. but then it runs.
Excellent experience. Extremely responsive and helpful support. Would recommend
Hard to use for a newbie, but an AMAZING team that always helps me out, even for non app related issues!
I worked with Danko yesterday to change up some things on my site. All I can say is WOW. What great service. Made all the changes I asked for and was super helpful with suggestions as well. ***** 5-Star Support *****
Harun and his team are doing a great job definitely the best app on Shopify. Wish I can give more stars.
I first found the SC Product Options difficult to navigate due to not being tech savvy however... Ahmed helped me via a live video call.
Had a call with Harun so he could give me an overview on how to use the app and it was extremely helpful. His communication was great and I quickly learned how to get set up.
Great support from this team! Thank you
Used the app before, but now that it is under Shop Circle, support has been top notch. Nitesh took care of an issue for me in seconds.
the service is great, they have a technician, Armin, who is always willing to help you. If I could, I would give an even higher rating!
Great app, professional and friendly support that helps with every problem! Clear recommendation...
They are very helpful and patient
I worked with someone called Kenan he was extremely helpful and fixed all my problems fast! give this man a raise!!!! Great experience all round
Staff was extremely helpful and responsive. I needed help moving options around our add to cart button. Within 20 minutes of my request the change was implemented and they also taught me how to do it for future reference.
Incredible Service, incredible app. There are some limitations but the service team have jumped to assist and add improve things so I feel it will eventually be perfect for our needs. Service is insane from SC, such a load off!
We have used this app for several years and it has solved our issues for products with large numbers of variants. We recently had a problem with updating prices on an Option Set created several years ago. Nicholas and Sanjey were super helpful, quick to respond and solved our issues. Highly reccommend!
I have been a loyal user of Bold Options for over 4 years, and during that time, it was a reliable and effective tool for my store. However, my recent experience with their service has left me extremely disappointed and frustrated.
The trouble began when I decided to refresh my store with a new theme. Contacting Shop Circle to help with the app installation on the new theme was where the problems started. It became apparent that the transition to Shop Circle has significantly impacted the competence and efficiency of their support team.
I reached out to the support team, specifically contacting Khushbu, Jeff, Nisha, and Nicholas, hoping for a prompt and effective resolution. However, the support I received was not only horrendously slow but also unhelpful , all of them said that they were working on it and will contact me when fix, but they never did.
The inability of the support team to address and resolve the issues I've encountered has left me with no choice but to explore alternative solutions for my store.
For those seeking a dependable solution, it might be worth considering alternatives that can offer the level of service and assistance needed to navigate the evolving landscape of e-commerce.
Phenomenal work. Responsive team. Definitely recommend
They are always very responsive and willing to help. They get the job done
Extremely quick response, adaptation of resources, everything done the way we want, so far everything is wonderful, I recommend it!
I have used the app for years and it works really well for my store's needs. I recently had some order details not come through, used the online chat and spoke with Jeff who discovered the issue quickly and then fixed it for me. The problem was the Shop Pay checkout that Shopify added. Great experience overall with this app.
Hey there, thank you so much for the review! We're really happy to hear that Rajni was able to answer all of your questions - please let us know if you have any others! We also hope you love the features offered on our Premium plan, such as letting customers edit their options in-cart.
We're elated to hear that your experience with us has been so positive, and look forward to continuing to work with you. Also I have to say, those 'Chillaxin' sweatpants look so cozy!
Great app, and quick response, Kemal and Armin provided professional support, I will definitely recommend this app to someone else.
The App itself has a lot of functions but is very complicated at first to understand. But the Support-Team (especially Nisha) helped me to solve some major issues. Give Nisha a payment raise!!! She is the best
Hello,
Thank you very much for the perfect rating and for taking the time to share your experience. We’re glad to hear that our support team, especially Nisha, was able to assist you with your issues. It's fantastic to know that you find the Bold Product Options app highly functional, despite having found it complex originally.
Your feedback is instrumental in helping us improve our app and services. Your comments will certainly motivate Nisha and the entire team to keep delivering excellent customer service.
We acknowledge that learning to utilize a feature-rich app like ours can initially appear daunting, and we're constantly working to make our interface more user-friendly without losing any functionality.
Should you have more queries or run into more challenges, our support team is always ready to help. Also, any suggestions for improvement you might have are most welcome.
Thank you once again for your feedback and for choosing Bold Product Options.
Best regards,
The Shop Circle Team.
100% recommend adding this to your shop!
Very good after-sales experience, the customer service is very patient, I am very satisfied with their after-sales service
At start we have some issue to workout the app with our template , but their support team fix it ,
rest is what we need.
Look behind just an option selection app for your product...i can create an entire menu with this app. you can choose each ingredient ...what I'm trying to say is that it's more than just an option for your products ..
Definitely give Bold Options a try!
I've downloaded literally every single Product Customization app out there (literally EVERY one) and Bold Options really stands out because of their excellent customer service. They are without a doubt the only ones that will take the time to really make this an app a fit for your store. They helped build several completely custom codes for my store that I would have otherwise had to hire a developer for. No other app as ever helped me like this - even for a very very simple modification, all the other apps I worked with said that that was out of their capabilities and I had to find a developer to help with. Not only does that obviously save on costs but it also helps fast track the whole process because if you have past experience with developers, you know that it's usually very slow.
I've worked with several customer service agents here who have all been great but most recently I worked with Nisha who was able to actual make code edits on the spot while I was on chat support with her which was amazing customer support. Truly exceptional customer service!
best supporter for my store.
they support every time.
i will use it for all store.
recommend app for Pod store
Thank you for taking the time to leave us this amazing 5-star review. We strive to provide the best possible support and service that we could offer and it's great to hear that we're doing a good job!
Our support team is always here and ready to assist you 😊
Have a wonderful day,
Customer Success Team I Shop Circle
Jeff is an absolute rockstar!! Amazing support literally with every small or complicated request that you ask him to perform in the scope of what's possible with Bold!! Cheers mate.
Thank you so much for the kind review. It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible...Shoutout Jeff 😊
Should you need any help, feel free to reach us back. We are here 24/7 at your service
Have a lovely day,
Customer Success Team I Shop Circle
Great app and i express my heartfelt thanks to the support team, particularly Sanjay. This application has exceeded my expectations in terms of its functionality and ease of use.
Thank you for leaving us a 5🌟 review! It is our pleasure to hear your valuable feedback and your kind words about our product and support team. We are always here to help you 24/7 with anything you need.
Have a lovely day and all the best with your business,
Customer Success Team I Shop Circle
Love this app! Easy to install and use, with the most amazing customer support!
Thank you so much!!!
We are happy to know that our app and customer support fulfilled your expectations 🎉. Thanks for trusting us and for this fantastic review!
We are always here to help 24/7!!
Have a lovely day,
Customer Success Team I Shop Circle
Extremely disappointed to see this app that was once was very reliable and provided excellent support go down the drain now that they have transitioned to Shop Circle. I would warn any new merchant to stay away from this app now. We have been using it for years without issue, however within a short span we have run into numerous issues, including not charging our customers correctly at checkout, as well ass the app team taking it upon themselves to completely change our settings without notifying us so that our store was displaying (and charging) incorrect information. Not only this, the support has been horrendously slow, unhelpful and ultimately unable to resolve any of the issues we have been having in a timely manner. Quite a shame but we will have no choice but to look elsewhere for a more reliable solution.
It is really usefull and the personal service is great, they really help you if you have any questions
I had Amit from the Shop Circle of Help Chat help me alot in troubleshooting issues. He and his team was extremely helpful and enthusiasm. I had good experience. Many thanks!
Great app and very good support. Ahmed help me a lot for the setting up. I like it a lot and I recommand it
Sehr nützliche App, bietet alle nur erdenklichen Varianten und Optionen an. Dazu sehr guter und hilfsbereiter Support.
I would absolutely recommend this app!!
We have loved using the Bold Product Options app along with our Shopify store. It has given us the ability to add additional options for products to our website. It has been great to make the shopping experience better for our customers.
The customer service is always great. Deelen helped me figure out the issue we were having and walked me through step by step on how to fix the issue. They continued to help me even though I didn't know what I was doing and made sure our store was running correctly.
Dan has also been fantastic. He reached out to me when I stated that there were things I would change about the app and he has helped make sure those changes were made.
I am so thankful for the support they provide.
Sanjay was most helpful and friendly! I had issues with coding on my product page, but she helped and fixed it ASAP! highly recommend this app.
Let me tell you - the customer service is exceptional! I used other apps that didn't work and then I got here. Customer rep Jeff answered any question I had, and very quickly I should add. I wasn't waiting 5 minutes in between each question for an answer, I got my answers in under 2 minutes and we were on for over an hour. He walked me through an entire product setup and I already have a product set up with less than a few hours invested into this customized! I can tell you compared to a certain other customizer I was using, this should get 6 stars not 5.
The App allowed us to elegantly implement a quite complicated Ordering process easily, with very little associated development cost. When we had an (unrelated) problem with the website, Deelan resolved the issue very quickly and efficiently. I was really impressed with the speed and level of service provided.
Rob Mackenzie
Updating my review. Responsive support, first Installed this app and could not get it to work . Contacted support and they responded very quickly to help get the code installed to the liquid
Thanks so much for taking the time to update your feedback. We are just so happy to hear that the team was able to help resolve your issues in a timely manner. We are always happy to help our merchants with any issues they may be facing. Thanks for choosing Bold!
This is app is really amazing. It really helped our business and the support is really amazing. They were able to fix the issues very quickly. I LOVE this app
Thank you for the great review! We’re so glad to be a part of your store's success and are happy to support you in your growth. Thanks for choosing Bold!
Great app, gives great support especially Alina! Very thankful for this app. I recommend creating more swatch options for example with numbers instead of colors or images.