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Multiple issues with the recent updates. I had about 200 dynamic filters set up that worked fine for years. After doing a shop sync since the update, a bunch of options that were not supposed to be on items were. So I had 100s of product listings with multiple option sets showing that were not supposed to be on them.
I had to go through every single option set and update the dynamic filter. I spent HOURS going through and fixing options that I never had any problems with before they did a bunch of app updates.
We've been using this app for a long time and it works exactly how we need it to. If or when we need help with something, the team responds with quick solutions and help. Highly recommend this app.
We have used this app for several years and love it! Their chat support is a great feature. Axel helped me today with an issue that was ongoing and he fixed it in a matter of minutes. So helpful!
This app has worked well for our shop. We use it to allow customers to upgrade and customize products. Support is helpful and responsive.
I have been using this for over a year. I have only had one issue and they fixed it within 24 hours. Good customer service!
App is kind of clunky but the customer support has been great. Lina is great.
they took some time to fix the issue however they did a good job
Excellent customer service as usual, I've been using this for years and never been disappointed with their customer service team.
Iris helped me after midnight in the chat room and got everything we asked for done.
Iris was so helpful today! She solved all my conditional logic questions and showed me easier ways to get the results I wanted. I am so happy. Between her help (and Axel's), I was able to accomplish things that none of the competitor's apps were able to do. Installing this app was the best decision I've made for my custom products.