Privy ‑ Pop Ups, Email, & SMS

You cannot review an app if you just downloaded it. Be realistic and allow customers a 7 day to 30 day ability to review. Why lie and give any starts especially 5 star review just for downloading. Shopify needs to reign in these app developers. Everyone is hungry to make money and a sale. We will all get there, in the meanwhile slow the "f" down seriously. So far seems easy to download and setup. No idea how it will work at this moment. Whether good or bad, I'll update my review.

I've set everything up, following the instructions. I don't see the pop-up coupon box on my website.

I just wanted a simple app to have a welcome email giving a discount code when costumers give their email address. I'm a small shop and I don't have a lot of online sales yet. I wanted a free app but of course, they're blocking my campaign so I upgrade. I'm not impressed.

Switched over from MailChimp to get better pricing on newsletter feature. The template was confusing to adust to. The columns and rows threw me off. I can't adjust the size of my photos, and it doesn't save them so I have to upload them every time. I'm certain these are most likely available options, but the point is, I'm a brand new user and I can't easily figure it out. In addition, after I finally figured out how to import contacts from Mailchimp, the new contacts had to get "approved" and that took several hours which I was completely unaware of. So when I sent out a very import email about a new collection release, only half my subscribers actually got the email. Very. frustrating. Also had problems figuring out how to verify my domain name. So my email went out looking very unprofessional like it was from a marketing team - which my customers don't want to see. The whole conversion has been a huge headache and very stressful, BUT customer service is excellent. They walked me through everything and I didn't have to wait more than a couple minutes for them to respond. The problem is that I've had to contact them for support over 5 times in the last 2 days. I'll probably reevaluate whether or not I'll stick when Privy once I reach the next tier of subscribers. For now, it's not worth going through all this work just to leave immediately.

I used this app to help me allow my customers to sign up for my newsletter. It allows me to link to my MailChimp account, however, it sends my contacts to a "non-subscribed" list, which means they can only receive transactional emails and not the newsletters they signed up for.

Customer service is not good. I have had an issue now for more than a month. Send numerous email and issue still not fixed. We are working on switching out this app.

Emails can have better templates

SO many goddamn pop ups, ironic for a pop up service to annoy me because of their pop ups but I am purely leaving a review because it has asked me to leave a review 15 times in the last 15 minutes.
Ridiculous.

just installed ! have to see how things go .

If you're a smaller business and think this will be a game changer, it won't be. I noticed no significant improvement after downloading privy. Get a different email app, there are way cheaper and better ones out there. The popups and cross sells are nice features, but not worth the price you will pay for them as they charge you for each "email subscriber" you get, even if you don't use their email services. If you reach out to support they usually just copy and paste a section of their policy in there and suggest that your account could be banned. Safe to say my experience and many others hasn't been good with Privy. I wish I could keep it for the popups only, but it isn't worth the money. I can't believe how many people have downloaded this, it's insane the manipulation they have. Also the support is subpar at best, honestly, it's pretty terrible. Download at your own risk, who knows, maybe it will help you a lot.