Privy ‑ Pop Ups, Email, & SMS

Hi, I am not using the app, how can I delete all the data in my site?

The Privy customer support is outstanding. My first time experience using Privy Live Chat was handled in a professional, easy, clear and quick response manner. I highly recommend Privy.

I recommend this app in all areas. It has helped me a lot. If there is ever an issue, it’s a breeze to fix. I love it here! Thank you to my last rep Karol C that helped me so much! The best!

Jose is very helpful! Totally recommend using Privy

My experience is ALWAYS AMAZING especially with Jose :) He is always very helpful and and more than eager to assist me in my problem solving! Keep up the great work!

A certain way to slow your website (just check it on google speed insight to make sure that is really slowing it). We are yet customising the app and trial gone. Spent hours to optimize text on that pop-up and lose it now. Support couldn't help me to just see what I wrote there. Support S*ks. Go away for Klaviyo no way you could compare

thank you karol for your assistance!

Support is super quick and helpful! App is easy to use and helps create very effective email campaigns.

I am still learning the app but the customer support has been great. You can access it by Chat or Email.

Very quick support and descent features set. Now I'm going to test their dev team with new requests.

absolutely satisfied with the customer service. Shout out to Emily Milla - the one who has helped me, Emily reply me, clear out my concerns, give me clear answer in a acceptable amount of time (pretty fast tbh). The app is also really easy to use, just mess around with the email and the coupon code, you will find understand the app in like a morning, but if you don't want to figure out yourself, just an email and they will help you. The free plan they have allow you to test out, mess around, get used to the app, therefore it's free plan i think is beginner friendly. I recommend it!

Fantastic text marketing app. Using them as my main texting app in conjunction with my email marketing apps has seen tremendous success for my business. Their customer support was also great and they held my hand along the set up process and quickly answered any questions I had.

Recently had some support with a person named Karol. It was great talking with him as he really showed me on how to start my email automation campaign. I'm going to try and see if Privy would be a good fit for me but with that being said, excellent customer service!

Privy has been a game changer! We especially LOVE Spin to Win. We definitely recommend it, and Privy, to boost subscriber growth and drive conversions!

Très bon service client, j'ai beaucoup été aidé par Andres qui maîtrise le code html et a pu répondre à beaucoup de mes questions, merci.

Started with $15 monthly cost and ended in over $30 with no notification of changes. I figure it out when reviewing the bank statements. This is NOT OKAY!!!

It is a pity, since the concept is nice. But the costs are far too high in comparison with the yield. ADVISE: DO NOT USE PRIVY!!

Terrible! Spent 2 hrs building a pop up only to have to start all over because of bugs in their system. Images can't be removed or changed because the corner radius slider overlaps the buttons. Not mobile friendly so don't expect to work on the go unless you carry a computer everywhere you go. How they got so many 5 star reviews blows my mind! Worst app ever. Stay far away from them.

Privy is my go-to!

It is the most user-friendly experience for first-timers and the staff is always very helpful when it comes to creating/updating anything. I always have a pleasant time when reaching out to staff at Privy for help. Definitely worth the price when you sign up for paid services.

Absolutely amazing i use the spintowin and free shipping bar and they are absolutely amazing helps alot with customer email collection

TRULY the best Newsletter App!
I tried 4 other free or cheap Apps before, but I was very frustrated and thats why I downloaded this App and it is 100% worth the money!
Joe was an awesome help when I needed him and I set up my first email within minutes!
Happy to found it!

Used them once previously and due to a technical error on their side missed out on what I believe would've been a lot of sales. Lots of other services provide what they do, so I will be going elsewhere.

I would highly recommend this Privy app to anybody because the onboarding session that I had was by far the greatest experience. Mel did an awesome job explaining and simplifying how Pop Ups, Emails, & SMS work. Mel made it so easy to understand for someone like me with zero experience, I had fun and really enjoyed every minute of my onboarding experience. Thanks, Mel for all your help!

APP randomly shuts down. We had an entire sale linked to the wheel and it just disappeared on day. Horrible app.

I looked at several email/SMS apps and decided to go with Privy and I am certainly glad I did. The app is easy to use and has so many features. I chose the plan that came with onboarding and that has been fantastic! Jenny, my onboarding coach, has been proactive, helpful, and supportive. It is totally worth the monthly subscription price.

Really great customer service. Easy to use app. Just what I needed to grow my business and store. Thanks!

First Andrew is amazing!!! He has helped me tremendously to navigate through this app. He is very patient and knowledgeable so that makes the process easy. He also is very honest so if he’s not sure about something he will definitely let you know. Every since our sessions I have learned the does and don'ts when send emails. The more comfortable I get the more emails I send and I don’t have any issues.. I highly recommend

easy to use so far the customer service is exceptional, lets review after the trial again, send me a promo please

Jenny Tyler did my onboarding. She was so great that I signed up my second business! Appreciate her!

Jenny T is one of the best. She is so creative and very helpful. She is amazing. She is always on top of her game

Great and helpful app! I've just discovered the app, and I'm amazed about those features, especially abandoned cart text messages.

I am so glad that I made the decision to install this app. I transitioned from another app, and it was amazingly easy. I took the offer of assistance with getting it set up properly and my representative has been extremely helpful to my business. Great product with excellent customer service.

This app is so helpful and the onboarding you get is great too, they are very knowledgeable and will go out their way to help you

I can not thank Daniel Petley enough for all of his help! He had everything set up for me, walked me through designing future campaigns and offered great suggestions from his experience. I will be keeping his email and the customer support contact info handy, they are spectacular

I have over 12000 mail subscribers. So the monthly subscription to Privy is $165. I emailed to cancel Privy to use another email app. But they still do not cancel the payment subscription and no reply to the mail. In the meantime I was charged another $165. Are you kidding me? Never subscribe. CS also responds roughly to cancellation of subscription. I will formally sue this. Wait.

I wanted to learn how to do pop ups and news letters and this app did just that. It did more than that actually because you get to work with someone who is a professional and although its easy to use they teach you a lot.

The experience after the purchase is incredible. Talk about going above and beyond, they crushed it!

Jenna went above and beyond to help me and take the time needed to explain things thoroughly. The app itself is great, and their team is wonderful. Thank you!

i loved the help and support that privy gives they make sure you're not left wondering what's next to do and it's easy to follow

Through this application, I was able to get a lot of new customers for my store. It is really special and worth every penny to pay. Thanks to the support team and developers!

I haven't yet used Privy enough to write a full and extensive review however, from what I have used up to now and what I can see is available is very impressive. In addition to this, the onboard Zoom call that was provided to new members was invaluble.

Seems great so far! Wonderful support! Love how easy it is to create new campaigns depending on the time of year.

So far so good with the app. And the onboarding I received was awesome. Great customer service - the help I received was invaluable!

This app charges based on the number of mailable contacts that are added to your account, even if you aren't using the Privy pop-up to add the contacts. So, your account will continue to grow as they sync any contacts gained by Shopify through sales or sign-ups on your site. We found this out recently when we paused our Privy campaign but then were unexpectedly hit with a price increase because our number of mailable contacts had grown (thanks to Privy pulling Shopify data into our Privy account, completely unbeknownst to us). So even though we weren't using their email capture feature, they still increased their monthly fee... This was not the original terms of service that we agreed to when we started using this app; we have never used it for email or sms, Klaviyo is far superior for that purpose.

The app has been pretty easy to use thus far. The 1x1 training was everything. The only thing I would suggest is they need to slow down a bit. Other than that perfect!!

What a stupid app. I wanted to use it to send welcome emails with 15% off discount code but the minimum time limit is 1 hour. By then the customer is long gone. The developers of this app must be brain dead.

tripled the subscription price without warning me. It seems like an issue for alot of customers. I used to pay 55usd, they increased this without warning to 165usd. When i asked them to cancel my subscription and refund me I was told that this was not possible. don't waste your time cheaper alternatives elsewhere

I love the Privy App! It helps me communicate my ideas in a concise yet attractive manner. The functionality and options are suburb.

Intuitive, full of valuable automation to maximize conversions and upsells, while making every visitor and customer feel seen.

My overall experience with privy is pretty good. I think they have many unique features, that can be used almost seamlessly! Definitely would recommend it!