Opinew Aplikacja Opinie UGC
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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We’ve been using Opinew for quite a while, and in the past, it worked great. The integration with Shopify was seamless, Amazon product links imported flawlessly, and the overall performance was solid. That’s why we opted for one of the higher-tier plans – spending over €1500 per year.
Unfortunately, things have taken a serious downturn. The app is no longer properly integrated with Shopify, all Amazon product links have vanished, and the import feature either doesn’t work at all or is severely limited. General performance has become sluggish and unreliable.
What’s worse is the support: despite being on the second-highest plan, we receive no helpful answers. Our concerns about poor performance and questions about upcoming improvements are simply ignored.
For the price we’re paying, this is unacceptable. We used to love Opinew, but sadly, we can no longer recommend it – neither for functionality nor for customer service. We’re already exploring alternatives.
Worthless. It was a great app at first, but for almost six months now I have been having problems adding Ali reviews. For six months now I have been contacting these people every two weeks or every month and all they say is:
We understand your frustration, we apologize for the inconvenience, our team is working on it. Can your team not solve this in 6 months? Meanwhile, I pay 20 euros every month. For what? Keep your promises and make sure everything works.
We are a paying customer (Starter). Amazon import reviews does NOT work properly.
Everything else works fine, but Amazon import reviews doesn't work well. We have had this issue several times in the past, and now again.
We have raised the issue 2 weeks ago to Support, and the only answer we get is "our technical team is working on it, we will solve it asap". 2 weeks already. Disappointing. As said, everything else works fine, but not the Amazon imports.
We appreciate your patience and understand your frustration regarding the Amazon review import.
Unfortunately, many of the challenges stem from Amazon's restrictions, which we are required to follow. That said, we recognize the importance of this feature and are actively working on a new importing method that will be released within the next month.
We truly appreciate your support and hope this update will provide a smoother experience. Thank you for your feedback!
This app is amazing, it has helped me in so many ways and the customer service is perfect here, no matter how long the problem i wa facing took (4 hours) they still eventually worked it out working hard at it for me the user.
Opinew is easy to use and helped me quickly import Amazon reviews. However, the second import brought in fewer reviews than expected, so I had to use the spreadsheet method. I ran into some image format issues, but customer support was very helpful and resolved it. Overall satisfied, but I hope automatic import can be more reliable.
Used to be good. Awful now. Support is really bad as well. Really hard to get any reply from support and we have the highest plan.
We're truly sorry to hear about your recent experience. You're absolutely right—over the past three weeks, our support response time dropped due to us being overstretched while dealing with some technical difficulties.
Sadly, due to this we were unable to resolve the issues with the Amazon imports, however, the good news is that those technical issues have now been fully resolved. We're actively working resolve this as well and ensure both the app and our support return to the high standards you expect - especially as a valued customer.
We truly appreciate your patience during this time and are committed to making things right for you.
Opinew is a must-have for managing reviews on Shopify! The app works seamlessly, and the support team is amazing.
Huge thanks to Eldin and Irina for their excellent customer service, they go above and beyond! Highly recommend!
always been a good review app. thanks!
Good support, open for new ideas and features. App is stable and fast, fits our needs.
Update: 23.01.2025 - Unfortunately the App is not really stable and still has many bugs. The support is great and really trying to resolve issues, but one step forward, two steps back... The App might be good in future, but currently I can't recommend it.
Cristian was incredibly helpful in getting the Opinew Product Reviews App set up and running smoothly for my business. He was patient, knowledgeable, and made the whole process much easier than I expected. The app is working great. Highly recommend!