Loox ‑ Product Reviews App

I moved over to Loox from another review service a while back and the experience has been very smooth ever since. Everything is pretty straightforward and the extra features are great. I needed some help implementing custom code snippets into my theme and Shany took care of it in no time.

The only thing that I would like to see improved at the moment is their relatively new smart upsell feature. The metrics interface is limited and there are minimal options for tweaking.

Exceptional Support—Highly Recommended!

Aya and Arielle from Loox provided exceptional support! They went above and beyond, doing all the behind-the-scenes coding and customization we required for our store. They listened carefully to our specific requests and made sure everything was perfect before our weekend website launch. The service was not only efficient and professional, but also incredibly friendly and supportive. I’m extremely grateful and highly recommend Loox—for their dedication and outstanding customer care.

Excellent app. It has helped us consistently collect reviews and get new business.

Recently I could not get something to work right and their Tech Support went at it got the job done. Special thanks to Amit T. who delivered the tech solution masterfully.

Loox has been a fantastic addition to my store so far. Their customer service is super fast and incredibly helpful!

Tal, Ariel, and Ken went above and beyond to help us set up and confirm the Google Rating integration.

Mary and Molly were also amazing with the video reviews integration, even though the theme didn’t allow adding sections, they found a great workaround and made sure everything looked perfect.

Highly recommend Loox not just for its features, but for support team behind it!

I had an issue recently and Arielle from Loox Support sorted it out quickly and efficiently. She was professional, responsive, and a pleasure to deal with. The app itself is excellent—reliable, well-designed, and adds great value to our store. Bit of a no-brainer really.

Loox has been the best review app on Shopify that I have used. It's so easy to set up, get reviews from customers and show them off in the important areas.

Additionally, if you have any issues, their service is always here for the rescue, I've usually only waited a few minutes before someone has fixed my issue, Ellison recently helped me out, quickly fixed it, had me check and gave me a couple areas to clear if it didn't work, but it had and we are back in action.

Love Loox and will always use it.

Loox has been a game-changer for showcasing customer feedback! The app makes it incredibly easy to collect, display, and manage reviews—with photos that build trust and boost conversions. The customizable widgets fit seamlessly with our brand, and the automated review requests save us tons of time. Highly recommended for any e-commerce store looking to grow with social proof.

I've been using Loox for some years now and happy with it. Also had some issues recently on comment loading and video not working and they sure replied fast and fixed it. Great!!

seems fine, the only thing on my wish list is - I wish when viewing a review there was a way to clink on a link that would connect directly to the order that lead to the review. As it is one must scoop up the email and do a copy and paste style search. Other than that it works fine

worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now