Loox ‑ Product Reviews App

Sara was SO incredibly helpful. She jumped right in to help me when I was struggling and when nothing would work on my end, she immediately asked for control of my website so she could plug in the information for me. This was the least problematic experience I’ve ever had with customer service and will be keeping Loox specifically because this experience was so great!

I cannot say enough great things about the support I received from Jemuel! I was facing some issues with my Shopify store and the Loox integration, and honestly, I was feeling pretty stuck.

Not only he was professional, but he also took the time to understand the specifics of my problem. His patience and attention to detail were truly above and beyond.

Thanks to Jemuel, my Shopify store is back on track, and the Loox integration is working flawlessly. I’m so grateful for his expertise and prompt assistance. If you’re lucky enough to have Jemuel helping you, know that you’re in excellent hands!

Highly recommend his support—thank you, Jemuel!

Very good app and excellent support! Well done, team!
However I would really appreciate if one could skip the "add photo step" completely in the review form - when you are in the health business and only sell digital services it is kind of confusing for the customer. :)

Loox is an incredibly user-friendly platform for collecting and displaying customer reviews. The seamless integration with my online store has not only enhanced my website's credibility but also increased customer trust and engagement. The customizable widgets and visual review displays make it easy to showcase authentic feedback in a visually appealing manner.

One of the standout features is the ability to collect photo reviews, which adds a layer of authenticity to the shopping experience. The automation of review requests saves time and ensures that feedback is consistently collected without manual effort.

Overall, Loox has been a valuable tool for boosting conversions and creating a trustworthy shopping environment. Highly recommended for any e-commerce business!

Was using a competitor and couldn't get a good answer on the lack of reviews coming in. So I made the switch to Loox and got an instant uplift in the number and frequency of reviews. Looking forward to seeing how the Upsell function adds value too.

We have been using Loox for 6 months now and we are very happy with it. Their team are always quick to respond. I just had a question about filtering who gets review requests. I was helped by Rain, she said she would see if their team could make that happen. She also showed me an alternate way to set it up that worked for what we needed.

Loox is a great app! I had some initial difficulties when I saw that it was not possible to delete the test reviews I had made and I also couldn't find how to disable a snippet on a page that shouldn't display reviews, so I contacted support. Molly was the one who answered me and she was super quick and helpful, my problem was easily resolved. So far, the app works very well and we will be implementing it soon, now that the tests are complete.

I really liked this app, it definitely deserves 5 stars.
But... The support for the language I need is not included by default, and the integration is only available with one translate app, which is not the best, therefore I can't use LOOX .

I really hope you resolve this issue and I can get back to you.

Loox is easy to install and they even email us to keep us updated on ways to make our experience even better.

So far I give it a 4 only do to the initial response time from customer service. I requested assistance and got a response right away, but my case was escalated and I didn’t hear back for days. I needed to make a decision and move forward. However, once I was out into contact with Sara F. And Rotem, they were very helpful and timely in their responses. 5 stars for the reviews already coming in and their assistance, but I do think there is room for improvements based on ability to customize without having to go through support. - so that is why 4 stars.