Loox ‑ Product Reviews App
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worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now
Hey,
Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark.
If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Thanks,
Amit from the Loox team
Edit: I have to update my review since the developer responded and made it sound like I just wasn't aware of the usage fees.
Before starting to use Loox, I already had a subscription running which generated ~5000 recurring orders per month. Recurring meaning customers aren't visiting the site, those orders just happen automatically.
Loox was charging me usage fees on those orders, meaning it was making money on a subscription I had spent years building and Loox did nothing to build. I assumed Loox wouldn't base charges on recurring orders. Most other apps I use don't (slide cart, bundle apps, etc.).
So for two straight months, I was paying over $400 in just usage fees aside from the subscription fee. So around $900 for the two and a half months and I got maybe 200 new reviews out of it. Not worth it. I didn't get many image or video reviews, so the selling point of Loox did really pan out. I probably would've done exactly the same with Judge.Me for around $30 total.
I have since switched to Judge.Me. The user experience is not much worse, it has all the same functionality and I am paying $15/mo for unlimited usage. And I actually like the Judge.Me product page widget better. It's more Amazon style versus the Loox cards.
I don't like apps that leech off of my hard work when they've contributed nothing to it. Loox doesn't deserve to make usage fees off my subscription. So far they have not agreed to give refunds.
They say their pricing is transparent. When I left this review they responded and said I should be on the unlimited plan because of my order volume. But when the app is installed on my store, its pricing page literally says I should be on the Scale plan (the plan that gets you crazy usage charges).
Hey,
I’m sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!
Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers!
We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.
Thanks for taking the time to share your feedback. We understand how frustrating it can be when things don’t work as expected and appreciate the opportunity to look into this further.
It looks like you reached the email limit on your Beginner Plan. The email and order quotas are triggered and tracked differently on this plan, and we’re happy to walk you through what each one includes and help you find the right plan for your needs.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Best, Sara from the Loox team
I’ve encountered ongoing issues with Google Merchant Center suspending my store for “Misrepresentation” after installing and using the Loox app. Despite compliance across my store’s policies and product data, the integration appears to trigger violations. If you’re actively advertising with Google Shopping, proceed with caution and monitor your account closely after enabling this app.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear about your recent Google Merchant Center suspension.
I see that the Google Shopping integration was not yet set up for your account, which means no information was sent to Google on behalf of your store.
Our Google Shopping integration is available from the Scale plan and up.
If you’re open to it, please reply to the email we sent - we'll be happy to guide you through the integration and address any concerns you may have.
Thanks,
Amit from the Loox team
too expensive. I don't know why these review apps are too expensive. They should be affordable. People who are not established cannot afford the prices.
Hey,
I'm sorry if our pricing wasn't quite what you were looking for.
We’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages.
Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. If you have any questions about our plans or need help finding the best fit, feel free to reach out—our support team is available 24/7 and happy to assist!
Thanks,
Arielle from the Loox team
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.
Hey, I’m sorry to hear about your experience with our support team. I see that we responded to your latest inquiry but are still waiting to hear back from you. Regarding your subscription, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month, and we do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to go over your plan options with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!
Best,
Sara
Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning
Hey Mein Gebet GmbH,
I’m sorry to hear that the recent charges came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app.
While our focus is collecting and displaying reviews, our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to help you find a plan that best suits your business scale. Please feel free to reply whenever it’s convenient—we’re here to help!
Rotem from the Loox team
Automatically change the plan to the one with higher price without our authorization
Hey, I’m sorry for any confusion here, and I’d be happy to help clear things up. You have full control over your Loox plan and can switch it anytime in your Loox admin. Since explicit merchant consent is required for any plan changes, we don’t have a way to update your plan on our end.
I’ve sent you an email to go over your plan and make sure everything is sorted. Just reply whenever it’s convenient—we’re happy to help!
Best,
Sara from the Loox team
Don`t go with loox, was great before, but now is too expensive, you can judge me but if you got 1000 orders on your website, 100$ is just the beggingn bill
Hey,
I’m sorry to hear that the recent charge came as a surprise.
We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app.
Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!"