Loox ‑ Product Reviews App
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seems fine, the only thing on my wish list is - I wish when viewing a review there was a way to clink on a link that would connect directly to the order that lead to the review. As it is one must scoop up the email and do a copy and paste style search. Other than that it works fine
Hey, thanks so much for your feedback.
User experience is extremely important to us, so I’ve reached out to you via email to hear more. Please feel free to reply whenever it’s convenient- we look forward to hearing your thoughts on this!
Best,
Arielle from the Loox team :)
So far I give it a 4 only do to the initial response time from customer service. I requested assistance and got a response right away, but my case was escalated and I didn’t hear back for days. I needed to make a decision and move forward. However, once I was out into contact with Sara F. And Rotem, they were very helpful and timely in their responses. 5 stars for the reviews already coming in and their assistance, but I do think there is room for improvements based on ability to customize without having to go through support. - so that is why 4 stars.
The app is fine. It can be a little hard to figure out where everything is, but sending a message to customer service is swift (George).
Hey,
Thank you for your feedback, and I’m sorry that you ran into some difficulties while trying to navigate within the app.
If you’re open to it, we’d love to continue the conversation and hear some more about your experience. Just reply to the email we sent, and we’ll do our best to make things right.
Thanks,
Arielle from the Loox team
Rigtig god app, der virkelig er mobil og kan gøre en masse af det vi ønsker.
Eneste feature vi kunne ønske os var at man automatisk kunne gruppere produkter ud fra regler, og ikke bare 1 tag. Og at man kunne auto sync anmeldelser udfra andre ting end handle og id, da de to ting meget meget sjældent er ens når man snakker forskellig sproget backends.
Good, bit annoying that if i have more than 300 orders i have to pay more. but whatever
needs better instructions. i had to go on youtube to find better instructions
Hey,
Thanks for sharing your feedback.
Sorry to hear the setup instructions weren’t clear. It's definitely not the experience we want you to have. We’re always working on improving our onboarding, and feedback like yours really helps highlight where we can do better.
In case you haven’t seen it yet, our Help Center has step-by-step guides, and we also have a demo video that walks through the main features. Hopefully those make things easier!
We’ll follow up with you privately to share these resources directly and make sure everything’s running smoothly for you.
Thanks,
Rotem from the Loox team
Loox c'est top, je le recommande. Facile à utiliser, ils répondent rapidement, le service est bien.
Mais il y a une traduction FR de base qui vraiment est problématique. Il devrait y avoir une pop-up qui nous demande de personnaliser nos mail avant d'envoyer quoi que ce soit.
Hi MELODFY,
Thank you for your feedback!
We are always happy to learn from our merchants about ways to improve our app.
If you’re open to it, please reply to our email—we’d love to continue the conversation there.
Looking forward to chatting with you,
Rotem from the Loox team
this reviews app is a best it could make up your scale
Nice and comfortable
Good App, but interface could be better.
Hey, thanks so much for your feedback! User experience is extremely important to us, so I’ve reached out to you via email to hear more. Please feel free to reply whenever it’s convenient- we look forward to hearing your thoughts on this!
Best,
Sara from the Loox team :)