Loox ‑ Product Reviews App
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I had really fast help for a change I needed which was great. My only issue is I don't like the look of the emails and would prefer to have to option to send them from my preferred email marketing provider
good app can help grow brand w socai proof
The app is very good but a little expensive tho
Loox is quite good and does what you ask for.
Only one problem the pricing,
Fact that some basic functions such answering to reviews are only from the 29 usd plan make it expensive when others apps reviews that does more or less the same things offers all theses functions for the 9,99 usd plan...
Thinking to change but review app is not something that you can change easily, I mean it time consuming.
So choose wisely.
Otherwise support is fast and design is nice.
Hey,
Amit from the Loox team here :)
Loox offers multiple plan options to fit the needs of our merchants as their business grows.
We offer multiple plans ranging from $9.99-$59.99 that will match your needs regardless of where you are on the journey of building a brand.
If you need any help choosing the right plan for your business, please feel free to contact our support team and we'd be more than happy to advise accordingly!
The app is fairly good and reasonably customizable. They haven't however replied to my emailed 'help request' for over 5 days. Not great service.
Hey,
Sapir from the Loox team here :)
Our support team is available 24/7 and is always happy to help! As mentioned when you open an issue with support, you should receive an answer within 24 hours.
I took a look at the email you sent us and it seems like our support team responded within several minutes.
As our response seems to have been missed, I’ve reached out to you privately through our support email and through the 'Contact Us' form in your store to try and solve this as quickly as possible :)
I would give their product reviews 5 stars, but because it doesn't work for seller ratings as well I have to give it only 3 stars. It works really easy for us and the customer, and having images with the reviews is awesome. Not having the ability to go backwards to get past reviews is a miss as well.
Hey, Amit from the Loox team here :)
Generally speaking, Loox supports sending review request emails to your customers who purchased before Loox was installed going back up to 90 days, free of charge!
That way you can jumpstart your store's social proof with reviews from previous happy customers, and increase conversion rates!
In addition, if you have any reviews you previously collected, we also support importing those reviews using our CSV spreadsheet template.
In regards to seller ratings, Loox currently supports product reviews alone in order to concentrate our efforts on increasing conversion rates on the product pages and creating strong social proof that will convince customers to buy your products.
With that being said, we're constantly looking for new ways to improve our product and we take our users feedback and requests into deep consideration!
If you can elaborate on the reason you need seller ratings in addition to product reviews, please feel free to contact our support with any suggestions you have.
In any case, our support team is always happy to help with any issue you might be facing. Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise further :)
It has multiple functions. However, there are some disadvantages. The layout cannot be changed or placed in a row. Each review can only put one picture.
Tuve que borrarla porque no podia hacer nada si no pagaba por un plan mas caro, estoy hablando de ni siquiera ver las cosas generadas en mi plan mas bajo, simplemente no veia nada mas que el plan de pagos en el "dashboard" de shopify,tampoco pude ponerme en contacto dentro de su pagina a manera de soporte. Que decepcion!
Hey,
Tamarry from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
All our plans, including those for larger scale stores, have an extremely high ROI.
In any case, our support team is available 24/7 and always happy to help!
I have reached out privately to answer any questions you may have.
I couldn't transfer my reviews from amazon or etsy, I contacted customer service they also complicated helpless, the monthly cost too expensive!
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox supports importing your reviews from any previous source using our review import template, and you can always reach out to our support team if you need any further assistance with uploading the reviews.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
Average app with features covered in a lot of the other review apps for a lot less. If you exceed a certain amount of orders on their scale plan, they will charge you $40 extra for an additional 300 orders. Ended up paying something like $190 this month which is crazy expensive when Judgeme does all this for a 1/10th of the cost.
Also, when you click under 4 stars when reviewing their app on their app, it sends you to their own custom form. 4 and over it sends you to shopify, that's why their reviews are inflated.
Overall, the app has a lot of great features and works well with integrated referrals which is useful. Just wish pricing was a little more transparent rather than hiding it in an info icon.
Hey,
Sara from the Loox team here :)
Thank you so much for your feedback.
We understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately via email and am looking forward to continuing the conversation with you there!