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App is not working properly when you are using a post purchase upsell, I would be VERY VERY VERY cautious when looking at the numbers as they are not relevant at all.
I would also pay attention as their customer service answers superfast just to close the tickets but unfortunately is not going into the detail
i wasted 10 days of back and forth
one of the best parts of this platform is the support. our dedicated rep (Alain Sandenbergh) really made the difference. it can be tough to adopt a new platform and workflow and alain and his team were readily available anytime to get on the phone and walk us through whatever we needed clarity on. this really made a difference and got us platform loyal!
We love Lifetimely! The app is user friendly and it's so nice to have all things LTV in one place. The Lifetimely team (shoutout Mitchel!) is always quick to answer any questions or even jump on a meeting to talk It through. Highly recommend!
This has been a game-changing app!
For a reasonable cost, I get the key insights I need to make important business decisions.
I can't recommend this app enough as it would benefit every eComm store to have it installed and review the data often.
Good service from Amar! Very useful and good app
Lifetimely has helped unlocked some mindblowing insights for our team that aren't just good on paper..they are ACTIONABLE. Can't speak highly enough for the product and the team behind it ⚡️
Impossible to get a response from support. App has not worked all trial period, we cannot even view the dashboard.
Hi,
sorry to hear about your experience here. According to our helpdesk, your inquiry was replied to in just a few hours. We've also reached out several times to provide support and didn't get any reply.
Hoping to connect and happy to give a new extended trial!
Downgraded my plan during the free trial, but ended up getting charged for the most expensive payment plan.
Their weighted LTV is also very inaccurate. I wouldn't recommend using this app considering that they charge money despite us choosing a different plan.
Hi,
we appreciate the disappointment here. Charges are done automatically by Shopify when your trial is over and the only thing Lifetimely can do is refund. This refunded was issued 1 day after your account was charged and just a couple of hours after you reached out about it.
We also reached out to chat more about and clarify how weighted LTV seemed inaccurate for you but didn't get a reply.
Happy to offer an extended trial and 1:1 conversation with someone on the team whenever/if you're willing to give this another try!
Best app on shopify store. I used every day to follow my business and to make some improvemens. Recommend this app to anyone on Shopify.
Great product, great support!