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I paid for my subscription for a year, only to find out that I was still registered as a "free plan" due to a technical error or something. In total this joke cost me €55.44, of which I only got $3.98 back.
Hi there. We’re truly sorry for any inconvenience you’ve experienced, and I’d like to clarify the situation regarding your subscription:
Our system records confirm that your Essential plan remains active until April 4, 2025, and there is no discrepancy between the system and the in-app features. As long as your Essential plan is active, all associated features are fully accessible within our app.
You lost the access to all features of the Essential plan since April 4, 2025 as you cancelled the app subscription charge.
We’ve reached out to you to provide evidence of your subscription history and action of cancellation.
We’re looking forward to hearing from you.
Emily from LAI support team.
This app is super easy and really helps my page would highly reccomend. The best thing about it is the amazing support - I have never had such a fast response by ANY OTHER app. The wonderful Alena helped me out today and as usual was super supportive and solved my problem for me in record time-again!
So far, the app has been super practical for me. It allowed me to import reviews from my Amazon page quite easily. There could be some improvements in terms of UX, but it works pretty well and lets you manage reviews however you want—delete, organize, etc. Customer support is good; I had Parker as a developer who helped me integrate with Google quickly and easily. I’ll keep using and recommending it.
My reviews were not loading onto my page so I was not able to run ads on my product so I was going to download ali reviews but then Doris was helpful and resourceful fixing the problem for me and importing some of my ads for me and then help me fix the issue on my end and we get the most quality ads from LAI reviews
I use to integrate Amazon product reviews to product pages. Easy and they helped customize a small navigation feature quickly on installation - a useful relative link from star rating to review grid. See sample here www.meyespa.com/products/lid-n-lash-plus-wipes-60
This plugin has made a big difference for my store. Setup was quick, the interface is intuitive, and it works flawlessly. Also, customer service is top-notch — they solved my issue within minutes!
This app is the best review app on shopify, I really loved it, I had some technical issues but Doris from their customer support team really helped me with that and it's all fine now and I am very much satisfied with their service.
This app is great to help set up my store but even better is the support service. Emily was my support advisor. She was amazing in her patience and professionalism, not to mention her knowledge and ability to help me solve my issue in simple terms that a non-technical person like me would understand. Highly recommend this app and support.
Very helpful team, had an issue that was solved immediately by Jesse, app works perfectly on the store, definitely recommend to anyone looking for an app to help with reviews on their store.
Amazing App with Exceptional Support!
I absolutely love using the LAI Product Reviews app! It’s incredibly user-friendly and makes it so easy to download reviews from multiple sources. I was using Loox before, but this app is a total game changer, it’s way better in every way. A huge shoutout to Emily for her outstanding support, she went above and beyond to help me set up my second store. I can’t recommend this app enough! If you’re looking for a reliable and efficient reviews app, this is the one to get.