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For people that get access, it seems this tool is great. Unfortunately, any security protocols what so ever block klaviyo reviews. 70% of my web traffic is from mobile browers, safari or firefox inherently do not work for klaviyo embeds be it reviews or sign ups.
Thus, if your customers use apple devices or firefox based browsers, this tool will not work for your site
It seemed promising but the multilanguage capability is poorly designed. I cannot seem to have two different submission page in different languages.
Unable to manage reviews as I continue to get a 502 when I open the app.
We appreciate your feedback – our engineering team has been working hard to resolve this issue. Everything is now functioning normally.
I Am unable to use Klayvio under a specific profile.
Hi there! Could you please reach out to our support team by clicking "support" on your Klaviyo account? We are happy to assist you.
Fantastic app
Muy buena, pero se necesita un cursito..
Hola! Muchas gracias por la valoración de 5 estrellas. Tenemos algunos cursos gratuitos que puedes tomar para familiarizarte mejor con Klaviyo.
https://academy.klaviyo.com/
I'm using Judge.me right now and I saw Klaviyo Revies. I thought it would be great to have all in one app and installed it. Unfortunately, I cannot use it since Ukrainian language is not present. So I will either delete it for now or I will just wait till Ukrainian is added. Hope, it won't take too much time.
Hey there, thank you so much for the feedback, and will pass this along to our product team.
It's really nice that Klaviyo has reviews now as I trust and really like Klaviyo. The only problem is, the app is really bad. I know it's new but it shouldn't really be released to the public and they charge for it even when it's bad.
For what you get, £25 per month is quite expensive for stores that do over 250 orders per month.
Unable to easy upload review images and review images wasn't uploaded when imported either so I have to go through manually for each.
Unable to edit the star rating text. Currently it says "ratings " next to the stars on product page. All other review apps allow the ability to edit this with ease.
The lack of customisation is disappointing.
I left my previous review app for this as I believed in Klaviyo.
We really appreciate this feedback and are sorry that you didn't have the experience you were expecting. This is a new product with many more improvements coming soon. We take this input seriously and want to ensure we're building a great product.
We'll be in touch with you to understand your issues – please keep an eye out for an email from us!
I was very disapointed that I could not translate anything. No point in using this app if your page is not in english.
Thank you for sharing your experience. We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!
In general a useful app that offers more options than the standard shopify reviews app. Especially the option to create review-follow-up flows with discounts via Klaviyo is helpful.
However, there are 3 major issues:
1. The design of the star-rating on product page is not adjustable. This is actually a no-go, since the stars look very weird and unprofessional in our theme. There should be any chance to change the look and the size of the stars.
2. There is no chance to change the language of the Integration. We are a German store and it looks unprofessional that our review-section on the product page is all in English.
3. No chance to use our custom font of the store theme.
We hope, that these issues will be fixed quickly and there will be more design options. The current version, especially for the price plan, is not customizable enough.
We really appreciate this feedback, thank you for sharing. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget customization experience, including support for more languages.
In terms of your third point ("No chance to use our custom font of the store theme") – this is definitely possible. Keep an eye out for an email from us, we're happy to help you troubleshoot this issue!
I have same experience!
"Save your money! Nothing can be translated which also means that you can not change CTA/Buttons. Very limited options to change style, e.g. Font-style, font-size, size of stars." all is true! Do not use this app!
Thank you for this feedback – we are really sorry that you didn't have the initial experience you were expecting. This is a new product with many more improvements coming soon. We are actively working to improve our widget customization experience, including support for more languages.
We take this input seriously and want to ensure we're building a great product. We'll be in touch with you to understand your issues – please keep an eye out for an email from us!
Fantastic app. Easy to integrate with Online Store 2.0 and Klaviyo. Sending review requests is all about sending at the right time. The order delivered trigger makes sure our flows are sending at the right time. We can even filter by location, product, category and more.