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I transferred to Klaviyo Reviews from Reviews.io and I am IN LOVE. I have tested out many different review platforms and this one is by far the best. The setup is lightning-fast, the branding is beautiful, the features do exactly what you need them to do, and the customer support is phenomenal. I cannot recommend highly enough.
Thanks for your review! We're so happy to hear that you're having a great experience with Klaviyo reviews.
We had given a bad review a few months ago because there were no translations. But it was dealt with very quickly. We were also contacted about the matter. After a few weeks, the issue was already implemented. Great! Really great. That's why we've subsequently raised the rating to 4 stars. We don't give it 5 stars because it is relatively expensive. Too bad, otherwise we would definitely have bought it.
We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!
TRES BIEN
Klaviyo as a company have awful customer service, look at Trust pilot reviews!
The is no phone support and chat support send you links that do not solve the issue. Not much support at all.
Shame as their business model is good but other competitors are getting much better. Look elsewhere for your whole package before signing with Klaviyo for anything!
Unable to manage reviews as I continue to get a 502 when I open the app.
We appreciate your feedback – our engineering team has been working hard to resolve this issue. Everything is now functioning normally.
It's been great so far!!!
Thank you for your review! Please let us know if you have any questions or suggestions to make our app even better for you. You can find us in the Klaviyo community.
very good but you need an expert ,if you get that its very good, but too complicated for me alone
Hi there! If you have any feedback on what's hard to set up, please let us know. We monitor Klaviyo community posts closely
Rather limited options to change style, e.g. Font-style, font-size, size of stars. Reviews don't seem to be synced back to Shopify so you have to replace the original shopify rating-stars (the Klaviyo stars are way too large, you also can not change this). In general great ideas about functionality features.
Thank you for sharing your experience. We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!
Unable to sync with Shopify despite uninstalling and re-installing app several times. The message I keep getting is "Something is a amiss..."
Tried the app, as the price and integration with Klaviyo Emails was attractive. Really like the simple offering of both the apps and it only makes sense for Klaviyo to offer a reviews app. With that said, the app is still not robust enough for us to switch over. There needs to be more design, customizations available in order to fit in with our stores (like not having grey divider lines). There also needs to be more customization availability for review form. It's pretty basic. Will gladly make the switch later on once the app is better improved to compete with other apps like Loox.
Thank you for your review – we really appreciate this feedback. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget design and customization experience. Keep an eye out for an email from our Product team!