Recensies (111)
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Love this platform and love that the reviews are integrated with Klaviyo now, makes life so easy. But a big kicker is the fact you cant upload images to your review from your mobile (iPhone) saying the format is not accepted. This is a bit of a disappointment as we all know how important photos can be to a review for some products and this is such an obvious thing to have checked when developing! would be 5 starts if not for this issue! I have left messages on the community pages and tried to contact Klavyio multiple times but it seems their customer support is lacking.
Hi there! Thanks for flagging the issue. We have released a fix and it should be good to go now. If things still don't improve, email us at [email protected] and we'll follow up.
Tried the app, as the price and integration with Klaviyo Emails was attractive. Really like the simple offering of both the apps and it only makes sense for Klaviyo to offer a reviews app. With that said, the app is still not robust enough for us to switch over. There needs to be more design, customizations available in order to fit in with our stores (like not having grey divider lines). There also needs to be more customization availability for review form. It's pretty basic. Will gladly make the switch later on once the app is better improved to compete with other apps like Loox.
Thank you for your review – we really appreciate this feedback. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget design and customization experience. Keep an eye out for an email from our Product team!
I was so happy that Klaviyo announced this feature!
The price plan is awesome, the settings are easy to understand and it works well on every theme I believe.
What's still missing is that the reviews don't display the uploaded pictures from the customer. This is a big miss because most of the time the image is more important than the entire review.
Another thing that is not working well is when you use the all reviews widget they are not displayed chronologically. It's literally mixing new and old reviews which from the customer end may look strange.
I know the feature is new, and that's why I wanted to share my feedback.
I hope the Klaviyo team will fix those main things!
We love Klaviyo and I really like their decision to create this feature!
Thank you for your review! We really appreciate this feedback – this is a new product with many more enhancements coming soon.
We are able to display photos that customers submit in their review. When you ask for a review, you can collect text as well as media (photos). Customers can take a photo or upload one from their camera roll. For your second point, we support displaying reviews chronologically. Keep an eye out for a note from our support team – we're happy to help you troubleshoot!
Enthusiastic about the idea of consolidating all emails and even reviews on Klaviyo.
But not yet able to put it in another language ...
When will this be available?
Hi there! We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!