Omtaler (111)
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It's ALMOST perfect, and has come 1000 miles since we first evaluated it early this year. Several key features we requested at that time have been implemented, which precipitated our switch from another popular reviews app. The integration with Klaviyo email is a huge differentiator for this product.
The ONE feature that would make this a 5: In the widget for a full Reviews web page, it doesn't show the store's response to the reviews. This is crucial in mitigating the impact of negative reviews.
Will be happy to upgrade this to a 5-star when that feature is added.
Very insightful review. We have shared this with our product team to help evaluate your suggestion. Thank you for giving our app another try, and we're continuing to improve the product -- keep an eye out for all the new features!
Easy to use. Clear and clean
Works great. Pricing jumps up BIG time when you go from less than 250/ month and up so be aware.
I would give it 5 stars but the only improvement i'd make is the ability to review the products in the email
I do love this review app as an add-on to Klaviyo email marketing. It's easy to import reviews from other platforms, and create review requests. I don't like that people can leave star ratings without their name attached, though.
Hi there! Thank you for your feedback. People cannot leave star ratings without names -- only verified buyers can leave star ratings and their names are always shown. Also, you can disable this setting and require that all reviews must include text. You can find this setting on https://www.klaviyo.com/reviews/settings/submission-page and under "behavior" of our new editor experience.
Please contact Klaviyo support and we're happy to show you how.
We had given a bad review a few months ago because there were no translations. But it was dealt with very quickly. We were also contacted about the matter. After a few weeks, the issue was already implemented. Great! Really great. That's why we've subsequently raised the rating to 4 stars. We don't give it 5 stars because it is relatively expensive. Too bad, otherwise we would definitely have bought it.
We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!
TRES BIEN
Rather limited options to change style, e.g. Font-style, font-size, size of stars. Reviews don't seem to be synced back to Shopify so you have to replace the original shopify rating-stars (the Klaviyo stars are way too large, you also can not change this). In general great ideas about functionality features.
Thank you for sharing your experience. We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!
This app and service will be brilliant, when it's completely ready. Now it lacks a lot of translations, such as Finnish, which means it cannot be used in local shops. Would also like the possibility to do custom CSS to match the widget with the webshops design.
Thank you Klaviyo for creating this. Will look forward to it when it's more complete. And if you need help with translations to Finnish or Swedish, let me know :)
We appreciate this feedback, thank you for sharing. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget customization experience/CSS and support for more languages. Stay tuned!
I Am unable to use Klayvio under a specific profile.
Hi there! Could you please reach out to our support team by clicking "support" on your Klaviyo account? We are happy to assist you.
Fantastic app
Muy buena, pero se necesita un cursito..
Hola! Muchas gracias por la valoración de 5 estrellas. Tenemos algunos cursos gratuitos que puedes tomar para familiarizarte mejor con Klaviyo.
https://academy.klaviyo.com/
I'm using Judge.me right now and I saw Klaviyo Revies. I thought it would be great to have all in one app and installed it. Unfortunately, I cannot use it since Ukrainian language is not present. So I will either delete it for now or I will just wait till Ukrainian is added. Hope, it won't take too much time.
Hey there, thank you so much for the feedback, and will pass this along to our product team.
It's really nice that Klaviyo has reviews now as I trust and really like Klaviyo. The only problem is, the app is really bad. I know it's new but it shouldn't really be released to the public and they charge for it even when it's bad.
For what you get, £25 per month is quite expensive for stores that do over 250 orders per month.
Unable to easy upload review images and review images wasn't uploaded when imported either so I have to go through manually for each.
Unable to edit the star rating text. Currently it says "ratings " next to the stars on product page. All other review apps allow the ability to edit this with ease.
The lack of customisation is disappointing.
I left my previous review app for this as I believed in Klaviyo.
We really appreciate this feedback and are sorry that you didn't have the experience you were expecting. This is a new product with many more improvements coming soon. We take this input seriously and want to ensure we're building a great product.
We'll be in touch with you to understand your issues – please keep an eye out for an email from us!
I was very disapointed that I could not translate anything. No point in using this app if your page is not in english.
Thank you for sharing your experience. We hear you loud and clear, and have released translations in 12 languages to enable more brands to use our app. We appreciate your feedback!
In general a useful app that offers more options than the standard shopify reviews app. Especially the option to create review-follow-up flows with discounts via Klaviyo is helpful.
However, there are 3 major issues:
1. The design of the star-rating on product page is not adjustable. This is actually a no-go, since the stars look very weird and unprofessional in our theme. There should be any chance to change the look and the size of the stars.
2. There is no chance to change the language of the Integration. We are a German store and it looks unprofessional that our review-section on the product page is all in English.
3. No chance to use our custom font of the store theme.
We hope, that these issues will be fixed quickly and there will be more design options. The current version, especially for the price plan, is not customizable enough.
We really appreciate this feedback, thank you for sharing. This is a new product with a lot more enhancements coming soon. We are actively working to improve our widget customization experience, including support for more languages.
In terms of your third point ("No chance to use our custom font of the store theme") – this is definitely possible. Keep an eye out for an email from us, we're happy to help you troubleshoot this issue!
I have same experience!
"Save your money! Nothing can be translated which also means that you can not change CTA/Buttons. Very limited options to change style, e.g. Font-style, font-size, size of stars." all is true! Do not use this app!
Thank you for this feedback – we are really sorry that you didn't have the initial experience you were expecting. This is a new product with many more improvements coming soon. We are actively working to improve our widget customization experience, including support for more languages.
We take this input seriously and want to ensure we're building a great product. We'll be in touch with you to understand your issues – please keep an eye out for an email from us!
Fantastic app. Easy to integrate with Online Store 2.0 and Klaviyo. Sending review requests is all about sending at the right time. The order delivered trigger makes sure our flows are sending at the right time. We can even filter by location, product, category and more.