Omtaler (1 230)
Raffiner
-
Etter vurdering
I have used this app for a year. Every time I update my online store theme, the app stops working and I have to wait days to a week for my customers to be able to access their points and rewards again. As a brand that launches new product once a month, this has been frustrating for customers to not be able to access their points or rewards on our launch night. I've had an ongoing issue in trying to change our VIP tiers to align with our brand story. Chat has been circular and simply regurgitating the help center information. I am uninstalling and trying a different app. I would not recommend Growave.
Dear Team at Alegria Accessories Inc.,
Thank you for sharing your feedback. After thoroughly reviewing your case and the related threads, I’d like to address your concerns and provide additional clarity.
Regarding the re-integration process, each Shopify theme is uniquely structured, which requires our team to manually customize widgets to ensure optimal functionality and seamless display. To streamline this process, we can assist in adding widgets to an unpublished theme for testing before going live.
Furthermore, we’re excited to share that the new Growave 2.0 app is now available, featuring updated Loyalty & Rewards, Reviews, and Wishlist programs. The transition to Growave 2.0 is a straightforward process managed entirely by our team. This upgrade enhances existing features while introducing exciting new capabilities. Would you be interested in exploring this upgrade?
We value your partnership and remain dedicated to delivering the best possible experience with Growave. Please don’t hesitate to share your thoughts or let us know how we can further assist you.
Sincerely,
Binazir
Head of Customer Support Team
Growave
8/13/2022: Almost 2 weeks ago, the app stopped rewarding my customers for reviews. Growave seems to be at a loss of how to fix. Rewarding points for a review is a huge part of the app - and it's not working. Looking for an alternative. This app is nailing it on every level. Installation was simple and straight forward. What tweaking I needed, that wasn't available in the large options of settings already, was promptly attended to by the Growave support staff. As a small business owner selling rather niche home decor products, I was hesitant to spend this kind of money on an App. It is my opinion, a lot of apps are just too overpriced for the small business owner. I understand that developers deserved to get paid for their work, but some pricing structures are just impossible to meet for a small owner to handle. After giving this app a trial for about 2 weeks now, I can honestly say I believe it will be worth the money. While I've only had a few people leave reviews under the Growave app, more and more are using my new Loyalty Program and Wishlist. The interface is extremely professional looking, and works great from computer, iPad Shopify and Android Phone Shopify apps. The various apps within this app are each individually customizable, with very detailed settings available within each app. That said, all very easy to use. I can't stress enough how responsive and supportive the support staff has been. Tursunai has been great. Any tweaks I've needed to my theme to accommodate the app they have made while I was sleeping - since their on the other side of planet from me. :) They've been very patient with my requests but very responsive, supportive, and accommodating! I do wish some of the settings explanations were a bit easier to understand. For example, in the Wishlist Reminder Email settings, one setting is "We send this email only one-time within to the same user." I don't understand the adjective "same" in this reference. Same as what? I do understand this is due to different cultures and possible language differences. :) Second, and not that important, I wish the floating rewards tab was dismissable, yet accessible via a click of something or a menu - at least on mobile devices. Too many floating things can seem intrusive and distracting on smaller screens. Along with that, would be nice to have ability to shorten rewards name for mobile screens. For example, "Painted Heirloom Rewards" for Computer and iPad, and just "Rewards" if viewed on Mobile. That said, wish had option in settings to show or not show notifications pop-up on mobile vs. tablet vs. desktop computer. Finally, I hope to see more options in general to changes settings of various apps behaviors, colors for everything, etc. But, bottom line is, this is a great app at a fair price. Period. I can't say I would stick with it if it ever increases in cost, as I currently don't use 2 of the 7 functions, and not sure I ever will (Comments and Questions), as I'm trying to keep it clean. Also, I don't bring in a lot of money. I'm hoping that's where this app will help - obviously. I say if you're on the fence, give the trial a go for 30 days. See how your customers respond and how Growave helps to support your setup, and make your decision from there. For me, this 7-in-1 app is pretty much what I've been looking for, and the support staff, especially Tursunai, has been absolutely wonderful and top-notch! I can't say enough good things about the support from Growave! Vonda @ The Painted Heirloom
Master of none, unfortunately. Also steps on other review apps if you're not using their review functionality - continually hides your review page!
Dear team of Peter Cox Photography,
Please accept sincere apologies from me and the whole team! We didn't mean to disappoint you and never meant to cause you any of the inconveniences you had while using our app. 😪
We truly want to be helpful and please be sure that from our end, we do our best to maintain smooth work and meet your expectations! 🙏 Unfortunately, since you deleted the app, we lost all access and didn't have a chance to investigate this case.
Please give us a chance to prove that Growave is an effective and reliable app for your business.
We realize we still have room to grow and feedback from our favorite customers helps us a lot.
We will be happy to see you back with us if you ever decide to install our app and help you out with your requests and smooth integration. 🤗
I really do like this app, and it was beneficial for my business for the time I had it. However, after being a customer for seven long months without any sort of payment and they try to do the whole "bait and switch" tactic to force me into a $60/month contract, I find that a little sketchy and disheartening. It would be much better if they grandfathered a plan or made the payments more affordable. They basically make you pay MORE if your site gets more visitors, and it has nothing to do with the app itself!
Hello, Route One Apparel team,
We sincerely apologize for the inconvenience caused. We acknowledge that we fell short in delivering the service you deserve, and we deeply regret letting you down during this challenging time.
It's important to highlight that our pricing structure underwent a significant overhaul in 2015. Since we updated our pricing in response to market changes, following extensive analysis, we've also introduced a free plan for testing purposes for our new customers. Rest assured, there are no extra charges for visits, existing members, app setup, wishlists, reviews, or emails sent through our app.
If you have any questions about the new pricing, we are more than willing to schedule a call to address them. Feel free to reach out to us through email at [email protected].
Once again, we apologize for any inconvenience and appreciate your understanding.
Best regards,
Begaiym, Reputation Manager
I used this app for a year, it is a good app but they have many issues and their mobile API integration is horrible and they always update their API without inform us! In addition we could not update our customers points in bulk and has to do that manually! Lastly, last week I created a boost points campaign for Black Friday to multiple points 20X but after the campaign has finished i found out the no one of customers has got 20X! and that make me do that manually for more than 1000 customers!!!
Hi, متجر باندا,
We sincerely apologize for the experience with our app that didn't meet the level of service we strive for. We never meant to cause you any of the inconveniences you had while using our app 😔.
Regarding your concern, we totally understand that. I would like to kindly let you know after deeply investigating your case our developers found out that the "Boost campaign" feature was enabled two times from the period of Nov 23 to Nov 30th and from Nov 30 to Dec 2. Please be informed that these two boost campaigns don't affect each other. Due to the app logic, the multiplier of the Boost campaign multiplies the points on the day of issuance, not the day the customer places the order. However, our development team created a task to implement the logic of multiplying points on the day of checkout. We always strive to listen and take into account all of the customer's feedback✨!
Once again, we are very sorry that your time with us was not as joyful as you expected. We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🏻.
When I mentioned the significant price increase in this review, I was offered a discount equivalent to the previous plan. If that is the case, they should make that offer uniformly to existing users. It is a very useful application, but I am afraid that there will be another significant price increase and I will be using it with the uncertainty of when the current discount will no longer apply to me. I feel that this is a company that can never be trusted.
Hi the team at CIELOHUK,
Thank you for sharing your feedback regarding our recent pricing adjustments. The primary reason for our updated pricing is the release of Growave 2.0, which includes enhanced Loyalty & Rewards, Reviews, and Wishlist programs. This upgrade ensures all new clients can fully benefit from the improved features and capabilities of the platform.
To support our loyal users, we’ve introduced an exclusive discount that gives you the flexibility to either remain on your current plan or transition to the new one at a discounted rate.
Despite our efforts to connect with you via phone and email, we have not yet received a response. Your feedback is highly valuable to us, and we would greatly appreciate the opportunity to discuss any concerns or questions you may have. Please feel free to reach out at your convenience, as your satisfaction is our priority.
Best regards,
Binazir
Head of Customer Support Team
Growave
while our initial experience with the app was great. the entire app is being updated at the same time and we are now left with very few features to actually work with and aren't able to view any analytics.
Hi NETE.IN team,
Thank you for your wonderful feedback! 🤩 Your words are very valuable to us. We are always happy to hear that your experience with our app is good. Our customer service is more than happy to be helpful to you and we are always here to assist you! 💖
Have a great week ahead!
Very promising app, though utilizing it is quite ugly. I could only actually get to their website to login via their FAQ's, as there is NO login on their direct site, just "Add App" and "Book Demo", not to mention "Start Trial". A little reduntant. So I wanted to move the rewards tab to a more reasonable spot on my site and it is unable to be moved, and logging into their website (supposedly where you are supposed to fix this issue by removing it completely and switching to a rewards page) you get redirected to shopify each time. Unnecessarily frustrating. Glad I started with just a trial.
Hi Jingle Truck Toys Team,
We'd like to apologize for the inconvenience you faced because of our app 😞. We greatly appreciate your feedback, it makes our app better from day to day.
Allow us to explain the Log in options. Basically, growave.io is the familiarisation site. Therefore, there is a Start Trial button (which redirects to the Shopify App Market page). After that, it requires you to log in to your Shopify Admin panel (these are the requirements of Shopify itself, all third-party apps should be embedded in the Shopify Admin panel). The main reason for this process is to recognize that you're a Shopify client. You can easily log in to the admin panel directly from the Shopify admin dashboard for a better UX and flow.
As for the Reward tab, it can be easily moved on our end. You only need email to our [email protected] and mention where exactly you would like it to be moved. We do understand that you are willing to do it by yourself, therefore, we are planning to add this feature to the admin panel in the future.
Once again thank you for your detailed review. They are taken into consideration and will be definitely discussed by our management team. Our valuable customer feedback helps us to be better, and we highly appreciate it 🙌. We truly believe that your experience could have been better and so sad that we failed in delivering the service you deserve 😢.
We'd really appreciate it if we were able to talk about your feedback more and find a solution to your queries. Could you please check your inbox and let us know your thoughts? 🙏
ソーシャルログイン機能がなくなった
こんにちは、デジタルサイネージ専門社 TVSIGN.JP,
Thank you for sharing your feedback. We would like to provide some clarification regarding the recent update involving the Social Login feature.
After careful evaluation, the decision was made to remove the Social Login feature in our upcoming updates. This change allows us to focus on enhancing other features, including Rewards, Wishlists, Reviews, and Instagram UGC, to provide a more robust and versatile platform for our users.
We have attempted to contact you multiple times regarding this matter but have not received a response. We would be happy to discuss this further and provide potential workarounds to address your needs.
Best regards,
Binazir
Head of Customer Support Team
Growave
App was ok but had to delete because it conflicted with our slide cart drawer app and caused our mobile site to freeze up/become unusable. Once I deleted Growave our mobile site started working properly again. Probably wouldn't have been an issue if not for our slide cart drawer. I also wish they had lower tiers for paying for certain features, such as email reminders/emailing the wish list. I would pay $5-10 for that, but I didn't want to pay $30/month for additional features that we wouldn't have used.
Hi team at Betty's Promos Plus LLC,
Thank you so much for taking your time to leave us a review and let us know regarding your experience ❤️.
We wanted to let you know how sorry we are for this unpleasant situation🥺.
Here at Growave, we pride ourselves on our excellent customer service and all-in-one marketing platform. And in this instance, we clearly dropped the ball💔. We sincerely apologize for this incident.
We are eager to make things right and ready to go the extra mile to make it up. Also, we have reached out to you personally last 3 days by email and calling your phone number to touch bases. We would highly appreciate it if you get back to us by hitting the Live Chat button on our website or replying to our email ([email protected]) or we can jump on a call to discuss this further🙏🏻.
Also, it's worth noting that Growave can easily replace several third-party apps. Our team works very hard to justify this price point. We are totally invested in seeing you as our beloved customer back and ready to provide you extended Free Trial on our Growth plan and also give you a special discounted fee further.
The customer service is more than wonderful and the services provided by the company contribute effectively to the prosperity of my brand. I highly recommend it.
Hello team at Zeido Clothing!
Thank you for your wonderful review! 🌟 We're delighted to hear that you've had such a positive experience with our customer service and that our solutions are contributing to your brand’s success. Your recommendation means the world to us!
If you ever need any assistance, we're always here to help! Wishing you continued success and prosperity! 🚀✨
Best regards,
Anna
Customer Support Team
Uninstalled the app and received a charge, upon reaching out to them they immediately foxed the issue, I can appreciate their customer service and professionalism throughout the whole process
Hello GLAMLIFE BEAUTY Team,
On behalf of the Growave team, I would like to apologize for your negative experience with us. 💔 I have reviewed all the threads, and I am very sorry that your impression of our app was not as positive as you expected. We deeply value every merchant, and it is crucial to us that all our customers are satisfied with our app.
Regarding your refund request, we need a screenshot of the invoice to verify the billing period and compare it with Shopify's records. On my end, I have already checked with the Shopify Billing team and processed the refund to your card linked to Shopify. You should see the funds on your card within 2-5 business days.
I would like to resolve these issues together, as I sincerely do not want our cooperation to end on this note. We can arrange a call to discuss your concerns personally, and I would greatly appreciate the opportunity to hear from you. Please let me know your thoughts and reply to my email. 🙏🏻
Best regards,
Binazir
Head of Customer Support
Hi, I am not using the app, how can I delete all the data in my site?
Hi, Sonia and the team at ALECRIM.lab,
It is Ayana from the Growave support team 💫 . Thank you for reaching out and leaving us a review.
Regarding your question about deleting all data from your site, we can assist by asking our dev team to remove any remaining code from our app. To do this, we'll need access to the Apps, Themes, and Settings sections of your Shopify store. Please share the collaborator code with us at [email protected] so we can proceed with the request. We have also sent this information to your email, so please kindly check your inbox.
Thank you in advance! We look forward to assisting you.
Ayana,
Customer Support Team ❤️
awesome online market always has the latest's products for the gaming world.
Hey, Xtreme Elite Gaming team,
Thank you for the awesome review of Growave! We're delighted to know that you appreciate our efforts in providing the latest products for the gaming community through our app. Your positive feedback is incredibly motivating for our team. Should you need any help or have any feedback for us, we're always here to assist through the app. Keep on gaming and have a great day! 🩷🌞
Begaiym, Client Care Specialist
Thank you very much ！I like this app very much！
工作人员非常耐心帮我们修改问题。100%推荐这个插件。
功能非常齐全。
Dear Threecats team,
Thank you very much for your wonderful review!🥳 We're delighted to know that you're enjoying our app and the support provided by our team. Your 100% recommendation is incredibly valued. We're thrilled that you find our plugin feature-rich. We're committed to delivering the best experience possible, and your satisfaction is our utmost priority.
Thank you for your support, and we can't wait to continue exceeding your expectations! 🥰💖
Begaiym, Client Care Specialist
The support team for this app is one of the best I have ever seen! While I have loved using the app, it has been incredible the speed at which the support team can help customise features to your specific store, its amazing! I was chatting to the support staff, Anna, and she was able to get everything coded and customised specifically to my store within an hour! Amazing. 10/10
Hey, Out of Sorts team,
We greatly appreciate your glowing review!✨ It's fantastic to hear that you've been impressed by the level of support provided by our team, particularly Anna.
Our team takes pride in going above and beyond to meet the unique requirements of each customer, and we're thrilled that we could swiftly customize the app features to fit your store's specifications. Your satisfaction is incredibly important to us, and we're committed to ensuring that you have the best possible experience.
If you have any further inquiries or need assistance in the future, please feel free to get in touch. We're always here to assist you! 💙
Begaiym, Client Care Specialist
Really good functions and Excellent customer support I liked so much.
Dear Baredoo Fitness team,
We truly appreciate your positive review! It's great to hear that you found our functions to be of high quality and our customer support exceptional. Your satisfaction is our goal, and we're dedicated to ensuring that your experience with us is nothing short of excellent ✨🥳
Begaiym, Client Care Specialist
Hi, Banzi Jewelry team,
We wanted to express our gratitude for your fantastic 5-star rating! Your support means everything to us. We're delighted that you're enjoying Growave. If there's anything we can do to make your experience even better, please feel free to let us know. Thank you again!✌️🥰
Warm regards,
Begaiym, Reputation Manager
fantastic app and fantastic support from their team, super friends and super supportive. Highly recommend
Hey, L'archivo team,
We can't thank you enough for your fantastic feedback!💖 It's wonderful to hear that our app and support team have exceeded your expectations. Your positive recommendation is truly appreciated, and we're dedicated to ensuring that your experience remains nothing short of superb.
If there's anything else you need, don't hesitate to let us know! ✌️
Begaiym, Reputation Manager
Hey, My Store team,
Thank you so much for the 5-star rating! Your positive feedback about our app and team is invaluable. We'll continue working hard to provide you with the best service. Thanks for choosing us! 😍🙏
Begaiym, Reputation Manager
Hey, Viviantreasury team,
Thank you for the fantastic 5-star rating! We're happy that you appreciate the work we've put into our app. Your satisfaction is our top priority, and we're committed to ensuring your continued positive and lasting experience. 🫶😊
Begaiym, Reputation Manager
I've been using Growave for a little while now, and have been super impressed by their support team's speed and ability to help solve any case big or small. The app itself is wonderful and packed full of features - I've been enjoying its ease-of-use and power as well.
Hey, Club Racers Garage team,
Thank you sincerely for your excellent review! It brings us great satisfaction to know that Growave improved your experience. Should you have any particular features you appreciate or aspects you believe could be enhanced, we would be grateful for your insights. Your input is helpful to us as we work hard to improve our services and better satisfy your needs.
Let's take your Growave journey to even higher heights! ✨
Begaiym, Reputation Manager
good support
Dear team at Herzschmuck Schweiz,
Thank you for sharing your 5-star review! We're grateful for your feedback and thrilled that you've chosen us. Your decision holds great significance, and we're dedicated to ensuring your online shop's seamless operation. Moving forward, we are focused on continually enhancing your experience with us. Our support team is always at your service, ready to assist whenever needed. 🥰
Begaiym, Reputation Manager
5 estrelas
Dear plazaclub team,
Thank you for your valuable review! We truly appreciate the time you took to share your feedback. Your satisfaction is our priority, and we're here to assist with any questions or requests you may have. Feel free to reach out anytime – we're here for you! 🥰
Begaiym, Reputation Manager
They do exactly what they say, fully recommend
Hey Essential Outlet team,
A big thank you for your positive feedback and the fantastic 5-star rating! Your recommendation is a great motivation for us to keep up the good work. 💖
If there are specific aspects you liked or any way we can enhance your experience, feel free to let us know. We're excited about the opportunity to serve you again and ensure your satisfaction remains our top priority.
Begaiym, Reputation Manager
Dear Shidommastore team,
Thank you for the 5-star rating! We greatly appreciate your support, and it's truly uplifting for our team. Your feedback is important to us. If you have any questions or need assistance in the future, feel free to reach out.🤗
Best regards,
Begaiym, Reputation Manager
The application is very good, but it has some flaws:
-It's slow to load pages.
-Regarding the rewards program, some ways of rewarding customers are not very effective. For example, customers can share or visit our social networks to earn points, but for sharing, they can cheat, meaning they share nothing and still earn points. Moreover, just visiting doesn't serve much purpose. It would have been better to give points in exchange for a "like" on the Facebook page or a follow on Instagram or Twitter.
However, overall, it's a very good all-in-one application with a good price point. The big plus is the team that is always available to solve your problems, although there were a few problems I encountered that they couldn't solve. I recommend the application, especially if you need an all-in-one solution.
I've noticed that the application is updated frequently, which is good news. I will also update my review after my customers have used the application.
Dear team at Mon Bar à Print,
Thank you for taking the time to provide us with your valuable feedback and for giving us a 4-star review. We greatly appreciate your detailed insights into your experience with our application. 😊✨
We sincerely apologize for any inconvenience you've experienced, particularly regarding the loading speed of pages and certain aspects of our rewards program. Your feedback about potential vulnerabilities in the rewards program is essential for us to address, and we'll certainly take a closer look at these areas to enhance the effectiveness and security of the program. Your suggestions about offering points for actions like "likes" on Facebook and follows on social media are valuable, and we'll consider these options for future improvements.
We're thrilled to hear that you find our application to be an excellent all-in-one solution with a competitive price point. We take immense pride in our dedicated support team, and your positive remarks about their availability are truly motivating. We look forward to your future updates on your experience with the application based on your customers' usage.
Should you ever encounter any further issues or have additional suggestions, please don't hesitate to reach out to us. Your feedback is invaluable in helping us provide you with the best possible experience. 💞
Begaiym, Reputation Manager!
Hey, Ngocnga team!
We sincerely appreciate you taking the time to leave us a 5-star review! 😍 It means a lot to us. Thank you for sharing your feedback!
Begaiym,
Reputation Manager
Their customer service is extremely good. yes, I said extremely fast, and efficient, they even did a customized tab for my all requests, but NONE OF them said no! Also, they resolve my issue in hours or even minutes. I love this app so far. best price, compared other app for just UGC will charge over $40 a month, this one include everything I need.
Thank you so much for your positive feedback and for taking the time to post this lovely review, onlinefashionresource. 💕
We are super happy that you have experienced fast and helpful customer service from our team. It’s only when we receive such positive feedback do we rest in knowing that we have done our jobs well. 😊
Thanks again. We will strive to constantly deliver great experiences. ✨
Ayana,
Growave Support team.
Beaucoup de choses disponibles dans cet application. Comme le programme de points et récompenses pour les clients, des emails automatisés, un compte et une liste de souhait pour les clients. Je suis satisfaite du résultat. Merci.
Hey Easy lifestyle team,
Thank you for taking the time to share your experience with other customers.
So happy to know that you are enjoying Growave! 😍
We'll do our best to continue to provide you with the highest level of service and product!
Thank you for choosing Growave!💙
Please do not hesitate to contact our team with any questions, we are 24/7 online for assistance.
By the way, we sent an email to you, could you please check your inbox? We will look forward to hearing from you soon. 🤗
Anna,
Growave Support team.
Absolutely horrible experience for my customers and myself ever since installing this app. Be prepared for a LOOOOOOOOOTTTTTTTTTTT of wasted time trying to get customer support to actually help you get anything done when there's an issue- they just want to blame it on Shopify when it's really all on their end
Dear Jetana and Nightmare Before Stitches team,
Thank you for taking the time to share your feedback about our app. We value all input from our users, and we're sorry to hear that you had a less-than-satisfactory experience.
We understand your frustration and want to assure you that our team is actively working on addressing the issues you've mentioned. Our goal is to continuously improve and enhance our app to meet the needs and expectations of our users.
We were trying to contact you, but could not get any answer, thus it would be awesome if you could give us more information or get in touch with our support staff so that we can better understand the precise issues you ran into. We would appreciate the chance to address any issues you may have and provide you with immediate assistance. We are available for you 24/7.
Your feedback is invaluable in helping us identify areas for improvement, and we take your comments seriously. We'll use this as a learning experience to make our app even better.
Thank you again for your honest feedback. We hope you'll consider giving our app another try, and we look forward to providing you with a more positive experience in the future.
Aziz,
Growave Support team.
Great customer support! Reacted to an individual request and their developer team made individual cusomizations for me. fantastic!
Hi team of MISM,
Thank you so much for rating us with 5 stars 🤩! Your satisfaction is our priority and we'll do our best to deserve it ✨!
Please let us know if you need assistance! Our team is always ready to help you 🥰!
Aidana,
Growave Support team 🙌🏻!
I would definitely recommend this app because it is literally so easy to set up and install.
This is my first time building a Shopify store and I am not very good with computers but the support team always help me with every question and request I have.
I am based in Japan though I do not feel like there is a time difference.
They respond so fast as well!
I do not even remember how many times I asked for their help and they have helped me every time.
Thank you for you service and support, Growave team!
Hiya, La douceur Team!✨
From the bottom of our hearts, thank you for leaving such a fantastic review. 💜
It's nothing but a pleasure to assist a customer like you and provide you with the best service. It's you who makes us powerful, so consider us fans! We do appreciate that you are our customers, and moreover, the loyal ones. 😘
I hope you will keep gifting the world comfort and from our side, we promise to help you with that! Take care. 🙌
Nurila,
Growave Support Team!
Always keep attention to clients, great service!
If you're migrating reviews from another platform, do let Growave do your migration!
Hi team of AYA Perfumes,
Your kind and heart-melting words made our day 🥰✨!
Taking quality care of our valuable customers is our highest priority.
Please let us know whenever you need our help 🙌🏻. We are here for you!
Aidana,
Growave Support team.
I had some serious issues with this app but the staff helped me patiently to get all set up and running. I am looking forward to seeing how this evolves, it's already very good. I recommend this app - absolutely!
Hi Team at Isotmatot.fi,
We are delighted to see your 5-star review and your amazing feedback. 🤩
Thank you for trusting our app. We will keep providing the best service for all our valuable merchants. Our Team is looking forward to the future and our beautiful collaboration!
Once again, thank you for your kind words and for choosing us.💙
Adil-Ai,
Growave Support team. ❤️
This is my first experience building a shop site with Shopify.
As a Japanese person who is generally not good at English, when using an app made by a vendor other than Japan, it is difficult to contact the vendor's support team in English.
However, the support team for this app kindly responded to my questions and requests one by one.
Also, due to the time difference issue, it generally takes at least a day or more from the time I send the question to the time I receive the answer.
However, I have found this support team to be very responsive, within a few hours on average.
This app has three functions: "Wishllist", "Review", and "Reward". Regarding "Reward", there may be some resistance in Japanese business practices, but after testing the details of this function, I understand that it has a wealth of functions to increase repeat orders from customers.
I think that shop sites targeting Japanese customers are well worth using this app.
I think this app would be perfect with the addition of wholesale functionality.
My shop is a B to C shop, not a B to B shop. However, I would like to sell the product at a special discounted price to a special member customer.
A product can have a regular price and a member-only price, and when a member customer with a customer tag logs in, the member-only price is automatically displayed.
That's all there is to it.
There are certainly apps with such features, but they are either expensive due to a lot of unnecessary features, or as a way of discounting, many apps use a % discount method instead of a fixed price.
I hope that this "GROWAVE" app will evolve further in the future and have the simple and reasonably priced "Wholesale feature" that we want, like the above.
Finally, thank you very much to all "GROWAVE" support staff.
Hi, the team at お買い得マーケット えがおのたね and Takahashi!
First of all, I would like to thank you for such kind words and for your amazing feedback. It is very pleasant for our entire team to know that we are working and supporting you for a reason! ✨😍
Thank you very much for highlighting several important points and we are thrilled we are helping your business develop. This is our main goal. 🥳 You are happy - we are happy! 💙
We will try our best to continue to provide you with excellent service. See you soon. 😍
Ayana,
Growave Support team! 🎉
So far we have not used the app too much but we want to mention that the customer support we have received on our Onboarding, especially from Anna, has been very helpful, prompt responses and solutions to all our questions, keep it up!
Dear team at SIEMSISU,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!🥰
We do our best to make the experience with Growave easy, and our customer support and developers teams are always ready to support you with any requests that might arise. We hope for a long and productive collaboration. 😇
You're amazing either way! ⭐
In the meantime, please don't hesitate to reach out to me with any questions you might have!
Anna,
Growave Support team.💙
Great support, useful features. Reviews and wishlist work great, loyalty I'm not using at the moment. There were some minor style changes I wanted changed, and support fixed them all promptly.
Hey team at Dakiheaven.eu,
Thank you so much for your kind words! 🥰
We’ve been working hard on improving the user experience of the app, and we hope this has been reflected in your experience.
Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you! 😍
Whenever you need our assistance, please do not hesitate to contact us! It's a pleasure for us to serve you! 🌞
Anna,
Growave Support team 💙
I'm thrilled that I can use one app to replace the loyalty/reward system I had before AND replace the wishlist app I had before as well. Add in the fact that they also have a product review system that is integrated with the rewards system and you've got a lot of value in just one app! The team at Growave including Aziz, Masha, Anna, and Janat have been super helpful during my trial period and are always prompt with responses and solutions to any issues I might have. I'm excited to keep using Growave to improve my site's experience for my customers.
Hello Gundam Shoppers Network team,
Aww, thank you for taking your time and leaving us such a nice review ❤!
We highly appreciate your sincere and kind feedback about the performance and setup of our features, and especially about our Customer support 🤗. Your opinion is crucial to us, and now we are incredibly pleased to know that you are happy with our app and service 👍.
We will do our best to continue to provide you with the highest level of service and product ⭐. Thanks again and looking forward to fruitful cooperation!
Masha,
Growave Support Team!
Integrating this app into my store was a breeze. The app seamlessly integrates with my website and other marketing tools, ensuring a smooth and cohesive experience. I didn't need any technical expertise to set it up, and the support team was always available to assist whenever I had a question.
Dear team at Zephyrux,
Thank you so much for taking the time to leave us a 5-star review❤️.
We're glad that customers like you are having a great experience using Growave. We’re here for you anytime✨.
Aidana,
Growave Support Team!
Professional Groware, great support team. I met a problem and quickly answered and dealt with it for me. This makes it easier for me to use the Groware. I will continue to use it and try the advanced subscription. Looking forward to the performance behind.
Dear SECCHIC team 🤩
Thank you so much for taking the time to leave us a 5-star review! We greatly appreciate your kind words and support.
Your satisfaction is truly rewarding for our team, and it motivates us to continue delivering exceptional service.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help and always ready to go the extra mile for you.
Meerim,
Growave Support Team.
Once in a while you recieve the customer sevice and help that all companies should strive for. Aidana and the team from Growave are exactly that. My theme required some tinckering with the positioning and look and feel of the icons on both of my shopify sites. They have been there 100% and completed all requests quickly and to my 100% satisfaction.
Hey, the team at Shaving Time! 💜
Thank you so much for taking the time to leave an excellent rating.🙏We will share this with our team to let them know to keep up the amazing work.
We really appreciate your business with us and doing our best to serve you for the long term.👌
Please let us know what we can do for you.
Aidana,
Growave Support team.
It is a great app and the chat assist is fast too. The only thing I would add into the app is an auto discount for my customers when they purchase based on their tier. It is more rewarding and it's easier to retain them. Unless it is already in the app which i don't know how to set it
Dear team at Fravi Sdn Bhd (Bebehaus) 562119-D🤗,
Thank you for your positive review of our app! We're thrilled to hear that you find it great and appreciate your kind words about our customer support managers💗.
We appreciate your suggestion about adding an auto discount feature for purchases based on customer tiers. While this feature is not currently available in the app, we'll definitely take your feedback into consideration for future updates. Moreover, we have several workaround rules that give out discounts to customers as a reward for their purchases. If you have any more suggestions or questions, please feel free to reach out. We're here to help🙌🏻!
Great app and excellent customer service. The shop owner wanted a loyalty app with free product rewards, and this app had it and so many more great features. It's been a month and everything has been working great in the backend and for customers. Widgets are good, but the integrated pages fit our theme perfectly.
I don't think it was mentioned in the features, but the free product automatically adds to the cart when the customer redeems points, this is fantastic, because some other apps don't do this.
A big thanks to the growave support team for all their help during set up.
Hey, team at Beauty Solution | Solution Beauté,
Thank you for your 5-star review, it's much appreciated!🌺
We’re happy to see that you had a 5-Star experience with the Growave app and our Support team! 😍
Proving the best experience with the app and support is our main priority.
From our side, we'll try our best to keep assisting you along this beautiful journey!
Happy Growaving!💌
Growave is startup-friendly in terms of features, pricing, and support.
After installing Growave I knew that I was missing a lot. They provide so much for a reasonable price and the support is top-notch, just make sure to communicate with them and they'll get on it immediately which for me is the best feature.
Hi, the team at GoodyTees.com,
We are so thankful that you found the time and left us this amazing review. 💚 💛
And words can't describe how thrilled we are to see that you're enjoying our features as much as we're enjoying being of service to you.
Also, we personally want to thank you for spreading peace and confidence during these trying times! 💫 🌿
This app is a must have if you are looking to offer loyalty rewards for your store. Affordable pricing with excellent features all in one app.
Edited: I updated my review to 5-star. Turns out customer support tried to get back to my query but I couldn't receive the emails. My bad :)
Dear team of NailMarket & Co ☺️!
We appreciate your taking the time and let us know more about your experience ✨!
We are glad to hear that your app meets your expectations!
As for the support team, please let us assure you that we take all your customers' requests seriously equal and the team works 24/7 to serve as fast as we can.
We have tried to reach you via email 3 times, but seems you haven't received them.
Please check all your folders (spam, promotion, etc.).
Looking forward to hearing from you 🙌🏻!
It can be challenging to locate a product that not only provides an array of features but also maintains a high-quality, efficient and friendly technical support team. That said, I am delighted to report that this app surpasses expectations in both categories.
Dear ohmyblonde Team,
Thank you for taking the time to leave us a 5-star review! 🤩
Our team is glad to hear that you had a positive experience with us and that we were able to meet your expectations. Your kind words inspire us to provide excellent service.
Please always feel free to contact us with any questions you might have. We'll be happy to assist you anytime!
Happy Growaving!💙
Growave is an exceptional app that efficiently fulfills its purpose, eliminating the need for three separate apps. The support team is notably proficient, with Aidana standing out due to her swift responses, clarity, and precision.
Dear team of Prime HODL,
We’re so grateful that you took the time to share your feedback with us 🥰. It’s our pleasure to serve customers like you ✨. You motivate us to be better!
Please let us know whenever you need our help 🙌🏻!
Do not leave negative review - for your peace of mind.
No notification when you exceed your orders limit. You are out of answers when customer asks you how to apply reward, because you have no clue and have dig it out. Points aren't calculated correctly in British Pounds. You'll have to adjust every order (when customer spotted) manually.
If you want pease of mind, please do not leave negative review.
I have my all windows closed from incoming calls and emails from this corner shop.
Dear Vapesavers team,
We value our customers' opinions and would like to thank you for bringing this to our attention. Moreover, we’re sorry to hear of your less-than-satisfactory experience with Growave and hope you will accept our sincerest apologies. 😢
Regarding your feedback about the order limit, please kindly be informed that we send three email notifications every month if the merchant exceeds the order limit. Also, we have a notification directly in the Admin panel in order for our merchants to be informed.
I would like to mention that for self-study of our app, our team is constantly updating the knowledge base, where you can find answers to your questions. In addition, our customer support team is available 24/7 in order to assist you with all of your queries. 🤗 🙏
Concerning the currency Setting, our app relies on the base currency set in your Shopify Settings, and it converts the amount at the market exchange rate based on that setting. If you allow us the chance to speak with you at your earliest convenience, we would like to make it right so we can get this sorted out as soon as possible. 🙌
Fantastic app to reward loyal customers! Customer support and technical support has been excellent and we could not be happier :)
Dear team at Rare Candy Collectables,
Hearing how much you love the app has brightened up our day at Growave🥰! Thank you so much for trusting us, and we can’t wait to help you again in the future.💕
Assistenza veloce ed efficente. Ayana mi ha aiutato nel settare l'app e per ogni mia richiesta è sempre presente
Dear team at Preziosi Curiosi,
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated, Silvio. You made our day!
Please feel free to contact me with any questions or inquiries, we're always happy to assist 💖.
Amazing service getting me setup from Begi! Hopefully the app helps with increase in repeat customers, it seems very good!
Dear team at Snack Squad🥰,
Thanks for the awesome review about Growave💕. We’re so pleased to hear it's working just as it should and that you’re enjoying it so much! We’ve passed your kind words on to our support team. Thanks for choosing us🙌🏻!
Been a great bundle of apps for a good price! The setup is easy, support helpful, and they have done several updates. Looking forward to see what they do in the future.
Hey, team at Craftbily✨
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We really appreciate you being a customer. We’re here for you anytime. 👌
Happy Growaving💜
The app does what it says. Very easy to set up. Great communication through and through by the team at every stage.
Hello there team at Deepak foods - The Desi Co., 😻
Thank you very much for taking the time to share your review. It means the world to us since we make every effort to deliver the best product and effective support. 😇
Such encouragement proves that there is a huge sense in all that we do. We deeply appreciate that you have chosen us and we will go beyond and above to meet all your expectations! 🤍
Great, responsive support team. Smooth interface as well, with a lot of features packed into one. Excited to see the app continue to evolve
Dear team at Royal Flooring! 💥
Thank you so much for taking the time to leave us a 5-star review we are so happy that you like our app and that your experience with our app is going smoothly. 👍
Enjoy staying with our app Growave.💜
Great app. Use it for wishlists and therefore social proof for my customers. Great customer service, they respond and fix the issue very quickly!
Hi, Boutique 22 Team!
We are so glad to hear that you love our product😍! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated🙌.
We are always here for you 😊.
I had some questions and the team were so quick to respond and extremely happy to help. Best service!!!
Hey, the team at R&N Collective! 🙌
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! 🤗
Happy Growaving! 💖
Très très bonne aplication, super pratique et très bon service client qui est disponible rapidement et à l'écoute. Je recommmande à 100% !
Hi team of La Feuille Posée!
Your kind words have melted our hearts ❤️🔥!
We appreciate your trust!
Hope our cooperation will be long-term and fruitful!
Regards,
Growave team 🥰!
It is not just a app, it is a marketing powerhouse! The on screen and e-mail notifications to customers make customers happy. acting like a low key, on-going automatic marketing campaign, and it's done for you. The customer service and support team are superb. They will be right with you whenever you need them, providing quick and excellent service. Can't be happier! Highly recommended!
Hi, Touch of Wind Team!
We are overjoyed to read your 5-star review 🤩! Thank you for your kind words and for supporting our product. We truly appreciate your feedback and are always striving to improve.
Please, remember, that you can reach us anytime. We will gladly assist you 😊.
Quiero cambiar la divisa, o usar la divisa predeterminada de mi tienda (Peso mexicano). Gracias...
Hi, the team at new-wey!
Thank you for your valuable feedback and for taking the time to share your experience with us. 🙌🏻
In regard to the Currency Setting, please be kindly informed that our app relies on the base currency set in your Shopify Settings and it converts the amount at the market exchange rate based on that setting. We would really love to assist you with this matter if you decide to download our app again.
Moreover, we have made multiple attempts to contact you via Skype and email, but unfortunately, we have been unsuccessful in reaching you. We would really appreciate it if you get back to us so we can solve the current situation with the currency setting. Because our aim here is to help you and to ensure that you are satisfied. 😊
Best regard,
Growave Customer Support