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I removed my review, but I am putting it back again. This app support is the worst you can even get.
They will play with your website like a toy.
The rewards feature does not work on phone resolution. Be careful, these reviews are all fake as the app is buggy to the max.
Dear Snack Attack Team,
Thank you for sharing your feedback. We take your concerns seriously and remain committed to providing a seamless experience for all users. If you’re encountering issues with the rewards feature on mobile, our team would be happy to investigate and resolve them as quickly as possible.
Regarding your concern about reviews, we want to assure you that Shopify strictly prohibits fake reviews, and we fully adhere to their policies. Transparency and trust are at the core of everything we do.
Your experience matters, and we’re dedicated to continuously improving our platform. If you’re open to it, I’d be happy to connect via call or email at your convenience to better understand your requirements and work toward a solution that meets your needs.
Best regards,
Binazir
Head of Customer Support Team
Growave
The "buy now button" on my store's product page was not loading properly. Upon investigating I was able to identify custom code changes in the product-template.liquid file as the cause for this behaviour. There is some residual code from the app [Growave: Loyalty and Wishlist] which interferes wuth the product-form - so the buttons. This app's developers have no responsibility and leave bugs in theme that interfere with other buttons. I don't think they did this on purpose, but it leaves room for improvement.
Hello, The Anime Supply team,
Thank you for sharing your feedback and bringing this issue to our attention. We appreciate your thorough investigation and the detailed information regarding the problem with the “Buy Now” button on your store’s product page.
We understand that residual code from our app interfered with the product-form, affecting the buttons. While this wasn’t intentional, we acknowledge that improvements can be made to prevent such conflicts in the future. I’ve ensured that the issue has been resolved promptly. We’re committed to continuously enhancing the functionality of our app to ensure smooth integration with all themes.
I’ve also reached out to you via email a few times and haven’t yet received a response. Would you mind taking a look and letting me know your thoughts?
Best regards,
Binazir
Head of Customer Support Team
Growave
I uninstalled but was charged $125? It said if I uninstalled I wouldn't be charged.
Dear team at RunnersWorld Tulsa,
Thank you for reaching out and for bringing this to our attention.
We completely understand how concerning this situation must be, and I want to assure you that we are here to help resolve this as quickly as possible.
We have just sent you an email with further details on the next steps. To help our management team investigate the charge and find a solution for you, we kindly ask that you share a screenshot of the invoice.
Once we receive it, we will review the matter promptly and work towards a resolution.
Please know that your satisfaction is very important to us, and we truly appreciate the opportunity to assist you.
We'll be looking forward to your reply and will do our best to ensure everything is taken care of smoothly. 🙏
If you have any further questions in the meantime, please don’t hesitate to let us know. We are always here to assist!
Best regards,
Growave Support Team
This app is terrible!!!!!!!!!!
I found out that all the coupons they generate are still active after customers redeemed them (making you lose money)!
I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me.
They increased their price dramatically.
CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.
They just announced another price increase, forcing you to pay $200 a month what used to cost $49 !!!
Hopefully I'll find a competitor that will be loyal to his customers and won't charge them 35% more every year.
Dear Febron team,
Thank you for sharing your feedback with us. We greatly appreciate your input, as it helps us continually improve our services and better meet the needs of our valued customers.
After reviewing the issues raised, we’re pleased to inform you that the discrepancy in the reward program settings between 2022 and 2023 has been identified and resolved. This will prevent any future glitches related to discounts on your account.
Regarding the recent pricing update, we understand your concerns and are happy to offer you the option to remain on your current plan at the previous pricing, provided the monthly order limit is not exceeded.
We sincerely appreciate your patience as we worked through these matters, and we’re committed to ensuring your continued satisfaction with Growave. Should you need any further assistance or have additional questions, please don’t hesitate to reach out.
Best regards,
Binazir
Head of Customer Support Team
Growave
A mysterious "glitch" for 5 weeks have left me unable to use this software and all I continually get is: "We will reach out to you shortly for a resolution." Asked for a refund over SEVEN TIMES now and have never been given a straight answer. Absolutely ridiculous! Reporting to Shopify to get my refund.
Dear Shea Shea Bakery team,
On behalf of Growave team, we would like to apologize for your negative experience with us 😥.
Please let us inform you that we do value every merchant and it's important to us that all of our beloved customers are happy with our application.
We went ahead and conducted a thorough investigation of all your queries, and we noticed that our support manager missed your refund query as it was among your other requests.
Please accept our sincere thousand apologies for that. We do understand that it's a glaring mistake, unfortunately, this happens when contact is not face-to-face 😔.
Additionally, we hasten to inform you that first of all we have already made you a refund for the requested period.
If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly [email protected] or via Live chat.
By the way, we contacted you via chat and Skype and unfortunately were not able to receive an answer 😔.
We don’t know if we can wish that we can see you again in our ranks in the future, Shea Shea Bakery team. We wish you only the best and hope that you will be able to regain your trust in us someday.
Terrible Support
Does not work
Dear Olazion team,
Thank you for your feedback. We appreciate your input and would like to understand the challenges you’re experiencing. Our team is available to assist you 24/7 and ensure everything functions as expected.
Please let us know the specific issues you’re encountering, and we’ll work on a resolution as quickly as possible. Looking forward to your response.
Best regards,
Binazir
Head of Customer Support Team
Growave
Have ran into issues with Growave time and time again over the last 2 odd years of using the app, and their live chat team seem to never be able to give me clear cut answers. The same one liner is always used , "let me forward this to our developers and get back to you when we receive a reply." They've recently updated the app and are now sending "system notification" standardised emails to your customers BUT you are unable to access these emails to customise them to suit your brand. The reason given was "if we change these templates for you, we will have to change it for everyone else". So in essence, you are unable to see what they send to your customers which makes no sense. There are a number of other issues with this app that I won't go into detail here, but overall I would not recommend this app for its lack of customer service and lack of customisable functionalities.
Dear team at AJ Craft Supplies,
I deeply regret the challenges you've faced while using our app. Your feedback is incredibly valuable, and I sincerely apologize for the inconvenience you experienced, particularly with our live chat responses and system notifications. 😌🙏
Taking into account your concerns, I'm pleased to inform you that we've now introduced features that allow users to easily customize emails, ensuring they align seamlessly with the branding and style of your online store. It's essential for us that our clients have full visibility and control over their communication with their customers.
Our support team is continuously learning and evolving. We've invested in their training to ensure that they provide clear, concise, and immediate solutions to any arising issues. We're making every effort daily to ensure that our app offers a seamless and efficient experience for all users.
Thank you for choosing us, and I genuinely hope that our recent improvements align more closely with your expectations. 💞
Warm regards,
Begaiym, Reputation Manager!
I used this app for over a year and it was a big mistake for our store. I would say that in the last year or so I received only a couple of reviews and I couldn't understand why. I changed from this provider to another and started getting reviews immediately. The cost of using this program is immeasurable to us.
Hi team at Playroom Avenue, 😇
Thank you for taking the time to share your experience with us. We're sorry to hear that you were disappointed with our product. Our goal is to provide our customers with the best possible experience, and we regret that we fell short in your case. 🙏🏻
We take all feedback seriously and we would like to use this opportunity to make things right.
We have made multiple attempts to contact you via Skype and email, but unfortunately, we have been unsuccessful in reaching you. Our aim was to ensure a clear and accurate understanding of the situation with the Reviews feature as this information could assist us in comprehending the circumstances better and making the necessary improvements.
We would greatly appreciate it if you could reach out to us at your earliest convenience so we can discuss a resolution that will work for you. ⭐️
Furious with this application and the customer service. Everything was fantastic in the beginning. They get you onboarded and treat you wonderfully until you're all in and everything is integrated. Then they don't give a damn about you. They have no respect or loyalty to their customers that have been with them for years.
The app is littered with bugs. I don't even know where to start, so I will just leave it at that. WEEKS of wasted time troubleshooting and dealing with back and forth emails. So much money lost due to bugs allowing customers to repeatedly share my brand on social media and rack up thousands and thousands of points resulting in lost money for my business.
Then they have the nerve to randomly increase the price by 50% out of nowhere and you're just stuck with it. They're like the new Netflix, but worse. I am totally stuck with this app because my customers are used to the rewards interface, and I can't find another app that has all of the same features. I simply don't have the bandwidth to work on multiple new application migrations and customer education on the new app. I feel like I am chained to this app and it's incredible defeating. :(
Dear team atPeachy Athletic
First and foremost, I want to sincerely apologize for the challenges you've encountered with our application and the level of service you've received. We deeply regret any frustration and inconvenience this may have caused you. 🙏
I want to assure you that your feedback is of the utmost importance to us, and we take it very seriously. We understand the critical role our application plays in your business, and we are committed to making things right.
Regarding the unexpected increase in pricing, we completely empathize with your concerns. We recognize that such changes can be unsettling, and we want to address this in a way that is fair and accommodating for our valued customers.
To ease the transition for you, we have applied a 30% discount to your account for the next year. This discount is our way of expressing our regret for any inconvenience caused by the pricing adjustment. Our goal is to provide you with the flexibility to adapt to the new plan without compromising your budget.
We understand that migrating to a new system can be challenging, and we appreciate your loyalty to our rewards interface. Our team is committed to assisting you throughout this process, and we are here to provide any necessary support and guidance.
Once again, we sincerely apologize for the difficulties you've faced, and we appreciate your openness in sharing your concerns with us. If there's anything specific you would like us to address or if you have further questions, please don't hesitate to reach out. We value your business and are dedicated to ensuring your satisfaction. 💞
Thank you for your understanding.
Best Regards,
Begaiym, Reputation Manager
Had one of the worst experiences with this app. Couldn't even begin to describe the months of back and forth while we helped them solved coding issue, fix crucial bugs and glitches. There is WAY too many codes that Growave implements on your site, 30+. This causes website to be slow and the user experience to be horrible. We upgraded our theme and deleted all the Growave codes because we were going to delete the App. Somehow we noticed that there was Growave code in the new theme! How it got there is highly suspicious. We deleted that App immediately after that. Over all this app is very novice in terms of functionality.
Dear team at East Meets West USA,
I’m sorry to hear about your experience with our app didn’t meet the level of service we strive for. We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🥺.
Regarding your feedback, I would like to kindly let you know that our app affects the speed of the website loading but not significantly since all the scripts in it are minimized as much as possible and the files are loaded asynchronously. We always try to improve our app and speed is one of our top priorities today.
As for the files, I'd like to kindly let you know that we only add the codes that help our features to work and function correctly on your website. Moreover, we only add them to the theme requested by the customers since we don't want to cause any errors and inconvenience from our end.
Thank you again for taking the time to give us this feedback, I hope there’s another chance where you can try Growave again🙌🏻!