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Been with Growave for a while, over a year now. Everything has been good. Email yesterday stating new 2.0 Dashboard rollout on 3/15 and I will lose access to my dashboard, and my current plan is no longer offered, the $9 sub is now a $49 monthly sub. As a small business owner I can't eat that monthly price increase for essentially the same product. I used the Loyalty/Rewards and Reviews portion and once I got it all ironed out it seemed to work good. and my customers liked it. Not anymore! I give 3 stars cause the tech worked, it was reliable, but the end results of no options to continue for small business I leave 3 Stars. Good luck!
Dear team at Bedlam Beard Company,
Thank you for sharing your feedback and for being a valued Growave user. We truly appreciate your support and understand that the recent changes can be challenging. We sincerely apologize for any inconvenience this has caused and want you to know that your experience matters to us.
Our goal with Growave 2.0 is to deliver an enhanced experience with improved functionality and overall app performance. However, we recognize that every business has unique needs and budgets, and we are committed to finding solutions that work for you. Your success is important to us, and we deeply value our relationship with you✨.
We have reached out to you directly to address your concerns and would love to explore possible solutions together. Our team is here to support you and find a way to continue our cooperation in a way that aligns with your business goals. Please don’t hesitate to connect with us—we’re committed to helping you through this transition😊.
Thank you again for your honest feedback and for giving us the opportunity to improve. We look forward to hearing from you🙏🏻.
Best regards,
Begi from the Growave Support Team.
There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.
Dear team at Verified Shungite,
Thank you for taking the time to share your feedback and for updating your review. We’re pleased to let you know that the issue was resolved promptly, and we appreciate your patience during this time.
Additionally, please note that live chat support is a feature included in our ‘Growth’ plan and higher. While this option is not available on your current plan, we are dedicated to providing you and all our merchants with the best possible assistance through alternative support channels.
We understand how crucial it is for your store to run smoothly, and we’re continually working to enhance our services to ensure a seamless experience for everyone.
Thank you for being part of our community.
Best regards,
Binazir
Head of Customer Support Team
It's an ok app. I've had nothing but issues trying to set it up but the support team has been helpful in resolving issues (5 stars for Yzat!) If you have a POS store this is definitely not the app you want to use. Not having an option to have a variable discount for the POS sucks. I'm too far into it with this app that I'll keep it around for now.
Dear team at Windy Point Soap Making Supplies,
Thank you for sharing your feedback. We’re glad to hear that Yzat and our support team were able to assist you in resolving the setup issues you’ve encountered. We appreciate your kind words for Yzat! 🙌🏻
We understand your concern about the lack of a variable discount option for POS stores. At the moment, the Growave app doesn’t support this feature within the Shopify POS system due to limitations on Shopify’s side, which unfortunately prevents us from adding it to their system.
Once it becomes available, I’ll make sure to inform you right away. 😊
We appreciate your decision to continue using the app, and we’re here to support you as you move forward. If you have any further questions or need additional assistance, please don’t hesitate to reach out—we’re always happy to help.
Best regards,
Binazir
Head of Customer Support Team
Update: they eventually come back to me with the refund.
Update: they tried to show that they care and get back to me quickly at the beginning and promise a refund and simply disappear after we try to confirm the refund details. We uninstall the app multiple time and somehow it keeps installing itself and we are still being charged!!!
The reason that we decide to use a different app is that their app breaks our customer experience always every time when there is an update since we did customization to it to align our website style.
Review last time:
We have uninstalled and stopped using it for a long time and just noticed that they are still billing us each month.
Reached out for a refund and will update the results here.
Dear team at Sofary Lighting,
We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service, we would like the opportunity to resolve this issue immediately😔.
Please kindly be informed that we have emailed you several times to your Support email address since we are eager to assist you with your query. We would like to make things right so we can get this sorted.🤗
If you will be able to get back to us at your earliest convenience we will really appreciate it🙌🏻.
Very disappointing since the update. I am usually very happy with Growave but the Instagram feature stopped working for over a month now. I reported the issue immediately and no one is able to help. I used to display our influencers Instagram pictures with a specific hashtag and tag the products. Now this does not work and I can only display and tag pictures posted on our IG account (not pictures from a specific hashtag). I would change my review as soon as this issue is fixed.
Dear team at CHUU,
I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention🙌🏻.
Regarding your query, I'd like to kindly let you know that our app gives a signal to Facebook via the API, but Facebook's tokens are coming in invalid due to the hashtag posts not being displayed. However, our dev team worked with the Facebook support team and we were able to fix the issue.
I have sent you multiple messages and would really appreciate it if you will get back to me in order for us to make sure everything is working correctly🤗.
We appreciate your time and do hope that you will reach out to us soon✨!
It's cheaper. I was using Okendo and Smile. So, that's a plus. But beware. The Klaviyo integration is HTML - you can not use Klaviyo's build and drop facility. You need to know HTML to build them. Also, Growave is a bit clunky. When you pay for apps like Okendo and Smile you are actually getting pretty good products - and that's why they cost so much. So... if you can get used to the very limited functionality available with Growave and you want to brush up on your coding and HTML skills (haha, doesn't everybody?), then Growave is for you. I'm giving it 3 stars because it's cheaper which is nice. But, I really do miss how easy it was with Okendo & Smile!
Hi Loyal Crush team,
We sincerely apologize for the experience with our app that didn't meet the level of service we strive for. We never meant to cause you any of the inconveniences you had while using our app 😔.
Regarding your concerns, totally understand that not all our merchants have coding skills, however, these conditions, so that the email templates only change in HTML format, are the rules set by the app with which we have integration.
Thank you for taking the time to share your feedback with us! We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🏻.
Btw, could you please check your inbox and please reply to us, so we can work on it together? 😊
Wanted to pause the use of the app by using the backup of my theme. They then proceeded to install the app on the backup of my theme without asking.
Update: they contacted me and resolved the issue. I am giving 3 stars because I still think it's super weird they assume it's okay to add the app code in someone's backup theme without asking
Thank you for sharing your feedback! We value every merchants' feedback and take them very seriously, especially negative ones, since they always point to places that need to be improved. 🙌
First of all, we are very sorry that you had such an experience with us. We beg your pardon for making you go through it...we'd never do it for a purpose...
We totally share your opinion that it’s not okay to integrate apps into themes/theme backup without asking.
However, it's worth noting that we always ask to select the necessary theme while our merchants go through the onboarding process and Growave is integrated into the selected theme accordingly.
So please do not think that we integrated Growave into the wrong theme intentionally without your consent... We believe a terrible misunderstanding has taken a place and we are sorry about that... :'(
We put our merchants' experience and satisfaction as our priority and now we feel ashamed that we were not able to provide you with the service that you deserve...
But we never give up! We will do everything possible and impossible to make things right and bring a smile to your face! 😇
With this in mind, we have already sent you a couple of emails, and we would be very grateful if you could check your Inbox.
Sending good vibes your way and appreciate your understanding!
P.S. thank you for staying with us! 💖
- CSV import function is not working.
- No instant chat support. You can only submit your questions and wait.
- All email to your customer will only send out from [email protected], instead of your own email domain unless you pay for the VIP plan.
Dear Starry Ferry Books team,
Thank you for sharing your feedback with us. I sincerely apologize for any inconvenience you've experienced, and I appreciate your patience and understanding. Your satisfaction is our top priority, and we are committed to addressing your concerns.
Regarding the CSV import function, we understand the importance of this feature, and we apologize for any inconvenience it may have caused. Our support managers have already reached out to you to assist with the import process. If there are any specific details or inaccuracies in the data causing the issue, please let us know, and we will do our best to resolve it promptly.
We understand your frustration with the lack of instant chat support. Unfortunately, live chat is not available on your current plan. However, our email support is operational 24/7, and our support team is ready to assist you promptly. 💗
Regarding the sender's email address, we apologize for any confusion. The option to customize the sender's email address is a feature available with our Growth plan. We understand the importance of branding, and we regret any inconvenience this may have caused.
Once again, I apologize for any inconvenience, and we appreciate your feedback as it helps us improve our services. We would be delighted to receive your response to further enhance your experience working with us. Your input is invaluable in shaping our services to meet your needs.
Best regards,
Begaiym, Reputation Manager