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Podle hodnocení
A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee.
Whenever I've needed support of migration support, it's been quick and carried out well.
Can't fault the app or the team!
Dear team at Sole Mate,
Thank you so much for the amazing review! We're glad to hear that our app and support team have been such a positive part of your journey since day one. It's great to know the integration with your Shopify POS system has been seamless.
We truly appreciate your kind words about our support, we're always here to help!
Thanks again for choosing us, and we look forward to continuing to support your business. 🩷
Kindest regards,
Janat
Customer Support Team
UPDATE: The Growave Team has been amazing to help rectify this and assist with all setup. They've gone above and beyond to rebuild goodwill and create smooth systems going forward. So appreciated!
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First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop.
Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature.
I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all.
This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall.
If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework.
Hello, Pintuck & Purl team,
Thank you so much for your updated review and kind words! 😊 We’re truly grateful for the opportunity to support you and ensure everything runs smoothly. It’s been a pleasure working with you, and we’re thrilled to hear that you’re satisfied with the setup and our assistance.
If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Binazir
Head of Customer Support Team
Growave
Hands down the best referral + review app on Shopify.
The software is powerful and super customisable, but what really makes Growave stand out is their team. Janat, Yzat, Kani and Vlad are absolute legends — responsive, helpful, and genuinely available 7 days a week.
They go above and beyond to tweak the features I needed for my referral and review flow.
If you’re looking for a clean, flexible solution with top-tier support, stop browsing and download Growave.
Thank me later ✌️
PS: Merci beaucoup Growave team !
Dear Raph at the Nordivie team,
Thank you so much for the incredibly kind words and glowing feedback! 🤗
It truly means the world to our entire team to hear that you've had such a positive experience with Growave.
We're lucky to have such a passionate and dedicated support team, and it’s always our pleasure to go the extra mile for our merchants.
Your recommendation means a lot, and knowing we've earned your trust and satisfaction is the best reward we could ask for. 💖
Merci beaucoup to you for being such an awesome part of the Growave community. 🙌
If there’s ever anything you need, we’re always just a message away.
Warmest regards,
The Growave Team
Love using Growave, very user friendly. Customer service is top notch. The few times I have had to reach out, they respond that same day and have always been able to assist me. As a business owner, we need prompt responses.
Dear team at Be Queen. Clothing,
Thank you so much for your kind words and for taking the time to share your experience with Growave! 🙌
We are happy to hear that you find our platform easy to use and that our customer service has met your expectations. Providing timely and efficient support is one of our top priorities.
Your feedback truly means a lot to us, and we’re grateful for the opportunity to support your business. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help!
Wishing you continued success, and thank you for being a valued Growave user! 💙
Warmest regards,
Customer Support Team
Growave support is incredibly responsive and helpful. The app itself is wonderful and I love that I can offer my customers rewards and wishlist capabilities on a small store budget
Hello, team at Persephone's Hearth,
We truly appreciate your kind words and your support! 😍
It’s always a pleasure to help, and we’re so glad Growave is bringing value to your store.
If you ever need anything, don’t hesitate to reach out—we’re always here for you💫
Kind regards,
Janat
Customer Support Team
App was easy to implement and I love the reviews that customers have left. I use this in my marketing. The team has been great to work with and always responds quickly to any questions I might have. Migration support was fantastic.
Dear Blind Cat Chocolate Team,
Thank you so much for your kind words!🙏Our team works hard to ensure that all inquiries are handled promptly and effectively, and your feedback truly motivates us to keep improving. ❤️
We’re also thrilled to hear that our app has positively impacted your marketing efforts. It’s always rewarding to know that our tools are making a difference for our customers.😊
If you require any further assistance, please do not hesitate to contact us. We are here to assist you!
Warm regards,
Syrgak
Customer Support Team
Very quick response to my problem. It was also solved immediately with an explanation of what I needed to do. I can highly recommend the customer service.
Hi Wisibricks.ch team,
Thank you so much for the wonderful review! 😊 It truly means a lot to us to hear that you’re happy with our app and the support we provide.
Your kind words made our day, and we’re incredibly grateful to have merchants like you as part of the Growave family. If there’s ever anything you need or any feedback you’d like to share, we’re always here and happy to help!
Wishing you continued success and lots of happy customers! 🚀
Best wishes,
Vlad
Growave Support Team
The team at Growave have been amazing. The app is getting better with the new version and with every question the support is super fast. So far great experience!
Dear NUDE USA team,
Thank you so much for your kind words and for taking the time to share your thoughts! It truly means a lot to our entire team. 🙌
We’re constantly working on improving the app and making sure that our users feel supported at every step, so hearing that your experience has been smooth and positive is incredibly rewarding.
If there’s ever anything else you need or if you have suggestions as you continue exploring Growave 2.0, please don’t hesitate to reach out — we’re always here and happy to help!
Warmest regards,
The Growave Team 💙
This app provides all the core capabilities you need to create a loyalty program, and thereby drive more traffic, sales and social engagement.
Their support is top-notch (in my experience much better than core Shopify support) and have gone above & beyond the call of duty for us repeatedly to aid in our implementation.
Highly recommended!
Dear team at the Casa Carrillo Store,
Thank you so much for your thoughtful review!
It’s wonderful to hear that our app has been a valuable tool in helping you build a strong customer engagement strategy. We’re always working to provide features that support business growth, and knowing that our platform has contributed to your success is truly rewarding. 🤩
Your kind words about our support team mean a lot to us. We believe that great service is just as important as great functionality, and we’re always happy to go the extra mile to ensure a smooth and efficient experience for our customers.
We’re grateful for your trust and recommendation. If you ever need further assistance, we’re always here to help!
Wishing you all the best,
Growave Support Team 🌊
Truly Appreciate the migration support manager and tech team!
We were having issues with legacy version but they made the migration so easy and quick! Super nice and fast :)
They also made custom changes for our membership page links and it's flawless. Thank you so much Maryam and her tech team!
Dear Younghoo at the Elago team,
Thank you so much for your kind words! We’re thrilled to hear that the migration process went smoothly and quickly. We always strive to make these transitions as seamless as possible, and we’re so glad our team was able to assist you with the process. 🙌
Rest assured, we will pass along your heartfelt thanks to Maryam and our tech specialists. They will be so pleased to know their efforts have made such a positive impact. 🤗
We’re always happy to help with any further adjustments to ensure everything looks perfect and aligns beautifully with your brand. If you need any additional support or have further requests, please don’t hesitate to reach out. We’re here to ensure everything continues to run effortlessly and to your satisfaction.
Thank you again for your trust and appreciation. It’s truly a pleasure working with you! 💖
Warmest regards,
Customer Support Team