Recenze (1 228)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 94 % hodnocení s 5 hvězdami
  • 3 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
30. srpen 2024

Superb team, great to see good improvements with the apps. We are now on the V2 of growave. We are excited to grow our loyalty program, together with an app partner like Growave. Shout out to Masha, for assisting us very promptly. Kudos team!

Tumbleweed Plants
Singapur
Doba používání aplikace: Asi rokem
Vývojář Growave odpověděl 31. srpen 2024

Dear team at Tumbleweed Plants,

Thank you so much for your kind words and positive feedback! We're delighted to hear that you're pleased with the improvements in our app and our updated V2 version. 🙌

We share your enthusiasm for growing our partnership together and are committed to supporting you every step of the way! Our greatest joy is seeing your business thrive.

Thank you once again for your trust and support! We're dedicated to assisting you and delivering top-notch service at all times. 💕

Best regards,
Saule
Customer Support Manager

24. říjen 2024

I have been using Growave for a number of brands and it is one of the best value option for Loyalty and Reviews (where both features work together without having to configure across different apps). The support is second to none, they are incredibly helpful and quick to respond. I 100% recommend this app over the other obvious apps on the market.

Stan Ray
Spojené království
Doba používání aplikace: 7 dny
Vývojář Growave odpověděl 25. říjen 2024

Dear team at Stan Ray,

Thank you so much for your heartfelt words! 🤩
It truly warms our hearts to hear how much you appreciate Growave and the support team. Our primary strength lies in providing our clients with the convenience of accessing the most important features in one place, and we are delighted to hear that we have enhanced your experience. ✨

Your feedback is invaluable, and we are grateful for your trust in us. If there’s anything else we can do to assist you, please don’t hesitate to get in touch.
We are always here to support you and help your business thrive! 🤍

Best wishes
Saule
Customer Support Manager

23. prosinec 2024

Very responsive and helpful with enquiries. Thank you to Janat for helping me fix an issue!

Oscha Slings
Spojené království
Doba používání aplikace: Více než 2 roky
Vývojář Growave odpověděl 24. prosinec 2024

Hi Louise and the team at Oscha Slings,

Thank you so much for sharing your kind review! 😊 I’m thrilled I could assist you promptly. Your feedback truly means the world to us and inspires our team to continue delivering exceptional support.

I look forward to providing more assistance as our collaboration grows. 💕

Best wishes,
Janat
Customer Support Manager

10. září 2024

Customer service is really EXCEPTIONAL!! We've been providing web design and development services for more than 15 years and we've used a lot of apps, plugins, themes etc during that time. I spotted a general problem with the rewards sign up feature and rather than being told 'we'll solve this in the next version', the problem was resolved IMMEDIATELY. I have never experienced support quite like it. Highly recommended!!

Sonela
Spojené státy
Doba používání aplikace: 8 dny
Vývojář Growave odpověděl 11. září 2024

Dear team at Sonela,

Thank you so much for your amazing feedback! We're pleased to hear that our customer service exceeded your expectations, especially from someone with so much experience in web design. It means the world to us that we could resolve the issue right away and provide the support you needed.

If there's anything else we can assist with, don't hesitate to reach out, we're always here for you! 🙌

Thank you for the recommendation and for being a part of the Growave family!

Best wishes,
Janat
​Customer Support Manager 💙

21. leden 2025

A wonderful loyalty app, easy to set up and the customer service is also very responsive and helpful. Recommend!

Vplab Nutrition
Lotyšsko
Doba používání aplikace: 15 dny
Vývojář Growave odpověděl 22. leden 2025

​Hello Vplab Nutrition team!

Thank you for your feedback on our app and 5-star review!

We’re thrilled to see that you really like our app! Your rating is very important to us, and we strive to improve it every day, bringing you new features to enjoy. Let’s grow together!
Thank you so much for choosing us!

Kind regards,
Customer support team

27. červen 2024

The "buy now button" on my store's product page was not loading properly. Upon investigating I was able to identify custom code changes in the product-template.liquid file as the cause for this behaviour. There is some residual code from the app [Growave: Loyalty and Wishlist] which interferes wuth the product-form - so the buttons. This app's developers have no responsibility and leave bugs in theme that interfere with other buttons. I don't think they did this on purpose, but it leaves room for improvement.

The Anime Supply
Kanada
Doba používání aplikace: 28 dny
Vývojář Growave odpověděl 28. červen 2024

Hello, The Anime Supply team,

Thank you for sharing your feedback and bringing this issue to our attention. We appreciate your thorough investigation and the detailed information regarding the problem with the “Buy Now” button on your store’s product page.

We understand that residual code from our app interfered with the product-form, affecting the buttons. While this wasn’t intentional, we acknowledge that improvements can be made to prevent such conflicts in the future. I’ve ensured that the issue has been resolved promptly. We’re committed to continuously enhancing the functionality of our app to ensure smooth integration with all themes.

I’ve also reached out to you via email a few times and haven’t yet received a response. Would you mind taking a look and letting me know your thoughts?

Best regards,
Binazir
Head of Customer Support Team
Growave

Datum úprav: 13. srpen 2024

There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.

Verified Shungite
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Growave odpověděl 10. srpen 2024

Dear team at Verified Shungite,

Thank you for taking the time to share your feedback and for updating your review. We’re pleased to let you know that the issue was resolved promptly, and we appreciate your patience during this time.

Additionally, please note that live chat support is a feature included in our ‘Growth’ plan and higher. While this option is not available on your current plan, we are dedicated to providing you and all our merchants with the best possible assistance through alternative support channels.

We understand how crucial it is for your store to run smoothly, and we’re continually working to enhance our services to ensure a seamless experience for everyone.

Thank you for being part of our community.

Best regards,
Binazir
Head of Customer Support Team

11. březen 2025

Very detailed support

Hegen Australia
Austrálie
Doba používání aplikace: Asi rokem
Vývojář Growave odpověděl 12. březen 2025

Dear Team at Hegen Australia,

Thank you so much for your 5-star review! 😊 We're delighted to hear that you found our support helpful. Providing top-notch assistance is our priority, and it’s truly rewarding to know we’ve met your expectations.

If you ever need anything else, please don’t hesitate to reach out—we’re always happy to help! 🚀✨ Your support means the world to us! 💙

Best regards,
Growave Support Team

13. říjen 2024

We launched Growave just over a week ago and couldn’t be happier with the experience so far! The customer service has been outstanding—any issues we encountered were promptly addressed, and the team has been incredibly supportive. Highly recommend.

Antioxi
Spojené království
Doba používání aplikace: 27 dny
Vývojář Growave odpověděl 15. říjen 2024

Dear Antioxi Team,

​Thank you so much for your kind and thoughtful feedback! We’re beyond happy to hear that your experience with Growave has been such a positive one. Knowing that our customer service has been there for you when needed really warms our hearts—we’re truly committed to making sure you feel supported every step of the way.

Your recommendation means so much to us, and we’re grateful to have earned your trust. If there’s ever anything more we can do, please don’t hesitate to reach out. We’re always here for you.

Thank you again for your support and kind words!

Best wishes,
Customer Support Team

15. listopad 2024

Le support est vraiment impeccable. Ils sont disponibles, rapides, comprennent les problèmes rencontrés et les solutionnent. C'est suffisamment rare d'avoir un tel niveau de service dans l'eco-système des applications shopify pour être souligné. Je les recommande !

Phi 1.618 - maison de haute maroquinerie française
Francie
Doba používání aplikace: Více než rokem
Vývojář Growave odpověděl 16. listopad 2024

Hello there,

Thank you very much for your 5-star review!
We are happy to know that our App and support meet your expectations.

Your kind words have inspired us to keep pursuing excellence and do everything we can to offer the best possible support.

In the meantime, if you have any other questions or need our assistance, we are always here to get your back.

Thank you once again for your support and encouragement. It is deeply appreciated and has made a meaningful impact on us. ✨

Best regards,
Yzat
Customer Support Manager

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