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We've been using the Google & YouTube Shopify app for a few months now, and it's been a game-changer for our business. The integration with Google Shopping is seamless, making it easy to list our products directly on Google and reach a broader audience. The YouTube integration is equally valuable, enabling us to create engaging content for our products and promote them effortlessly. Not only has it simplified our marketing process, but we've also seen a noticeable increase in traffic and sales. The setup was straightforward, and the support team has been incredibly responsive. Highly recommend this app for any Shopify store looking to boost visibility and drive more sales!
i advise everyone not to waste time with this app and google shopping, i spent years building a store and one fine day they will suspend google merchant and your ads without any reason, emails are sent automatically: we found a bug, we found a bug,... endlessly repeated, no friendly cooperation with this platform, i spent time and effort working and complying with hundreds of policy violations and in the end got nothing worthwhile, advertising prices are getting more and more expensive due to competition from other platforms, most of our profits are paid for advertising and the effort to build is in vain.
Hi, make sure you don't have any linked, or previously linked, ads accounts suspended - this can often trigger the Merchant Center suspension if that Ads Account suspension is not resolved first.
Google help centre provides professional and timely assistance in setting up the app with Shopify. They also follow-up your enquiries and ensure if they can provide further help or if actions have been taken to solve any issues.
I do not recommend this app to anyone!
Stay away or you will only get headaches, lost work hours, money and despair. I have an online store that sells home decor products, but Google says that I sell products with adult content. Incredible! It says I have policy issues and missing shipping information, but it's not specific or provides any further information, so it's impossible to fix without knowing what's wrong. I just see misrepresentation issue, but what is it misrepresentation for God's sake?! I actually have all the policies and information established and clear in the store. I have 61 products, which when divided into variants totals 450. But Google has 12.5k products loaded into my merchant account. How does he do it? I synced my Shopify store with my GMC account as recommended by GMC itself. He carries 450 products for each country, but why does he do that, honestly! Now I'm going to give up, but no one is going to give me back the hours and money I've already spent on this app, right?! What a nightmare!
Hi, sorry you've had some issues so far. Let me help with each issue one-by-one.
You have 61 products in Shopify, but these are 61 different parent products. When you sync to Google, we need to submit a unique offer for each variant of each parent product, which increases the number from 61 to 450. Additionally, if you have different markets (countries and languages) you have configured, we will add the offer for each location, so you can properly reach all your Markets with sales. If we didn't do this you would only be selling to one country, not worldwide. This is actually a feature to ensure that your products can show to everyone to give you more sales. We just expanded your reach by about 27 additional countries by doing it this way, and you didn't have to do anything to achieve that.
As for Shipping Missing, please ensure you have 1) Selected Automatically Sync Shipping in the app settings and 2) Have actual rates configured in your Shopify > Settings > Shipping and Delivery > General Shipping Profile. Having actual rates, or backup rates, configured here lets us sync those to Google for you. If you use an app plug-in to automatically calculate shipping rates at checkout, then there's no way Google can see those and show customers on your ad spots. You haven't set up shipping rates for 25 of your 27 countries, so only US and Portugal have shipping rates configured (the error messages say which countries are missing shipping rates in the text details).
For the Adult Content applied to lamps, some of our automated checks can flag certain items incorrectly. You can simply click "I Disagree with this issue" and that triggers a re-review and clearing of these items
Finally, I don't see any support tickets filed with us, which may have saved you a lot of time and effort on these. We have an entire team dedicated to support at the Contact Support link in the app, or here https://support.google.com/merchants/contact/shopify_3p_support_app
This would have been a quicker resolution than waiting for us to reply to a 1 star review. They can also provide more personalized support responses in private than I can say in public here, in order to keep your business details somewhat private.
Smooth and frictionless, the tag management in particular has been simplified to the point where there is no longer need for extensive manhours. I especially appreciate the service incorporated with Shopify .
Our problem is that some things show up on Google, while others show an error. We have seen Google advertise our items as "Out of Stock" when they are in stock. We've tried to change it on Google, but it reverts to OOS. It is very frustrating. Additionally, our shipping is not cookie-cutter shipping. We use freight shipping and require quotes to ship to the customer. Of course, this causes an error in Google, saying our shipping is wrong.
This app works great for me and my business! It took me a while to get to know Google's advertising products and to gain basic skills in digital marketing in general, because Google's products are created by some of the most intelligent people on the planet. Thank you for everything, Google team!
Kind regards Stan.
This app is very poorly developed. It automatically syncs your entire store upon install, thus getting you a merchant center suspension right off the bat for products you don't plan to ship or want to advertise on Google, such as items that go freight. And since the content API (your store products) is synced, it's a time consuming pain to start over and then manually add products you want in merchant center. We have 12000 products and we either have to manually unsync every item or pay for a 3rd party app to edit in bulk, since Shopify will NOT export the google/youtube column. Full of glitches like it showsing free shipping on previews when we do not offer free shipping. Do better google, it should not be this cumbersome to set up.
Hi - sorry for the confusion. We'll update our Help Center to better highlight you should select Manual Product Sync during onboarding if you don't want products to sync right away.
In the meantime, if you go to the Products Page in Shopify, and can filter by freight products, the 3 dot menu next to Set As Draft lets you "Exclude from Sales Channels" in bulk. If you have a way to find all of your products (I.e "timpani" in the title, or Type or Tag), then you can quickly exclude from Sales Channel. Since these products aren't able to be checked out on your website or on Google, they'd have to be excluded completely, since even adding a Freight shipping settings would not apply.
Additionally, you are syncing Shipping Settings from Shopify automatically as well. This means whatever shipping you set up in Merchant Center manually will get overwritten by the Shipping data in Shopify > Settings > Shipping and Delivery > General Shipping Profile. I'm assuming you'll want to change the Shipping Sync to Manual in order to keep your UPS Ground settings in Merchant Center, since you don't have any General Shipping Rates set up for your market. With an automatic shipping sync, we are getting no shipping rates synced to Merchant Center, which will keep wiping out your manually set shipping settings in Merchant Center.
This will ensure that A) Freight Items are excluded from the Google & YouTube App (you'll need to turn Product Sync back to Automatic to make these changes occur) and B) Shipping settings in Merchant Center don't get wiped out since you're missing General Shipping Rates in Shopify today
Google has become one of the worse companies to deal with nowadays. You'd basically have to employ a fulltime person just to deal with the sheer volume of errors, blocks, 'fixes', 'bans', 'verifications', and it goes on and on and on and on. One second they claim you're selling 'dangerous products' (we don't), or that we have no shipping information (we do), that we are missing gtin (we don'r), or that there is 'misrepresentation' (we don't, for 10 years).
Google appears to think you have nothing else to do with your business or your life than to be a full-time Google account manager to deal with their mess, and this is how they've designed their now impossible-to-deal with "service".
I wish Google was replaced by a different company altogether. Maybe they can be bought up, or shut down, or replaced completely. It's a mess.
Hi,
I've successfully added the app to my shopify account and everything works perfect. Great work !
I'm now looking to add multiple feed based on each market (belgium, germany...etc) but can't find the option. I've read in the comments that you are going to extend this during the next month ?
In the meantime i saw a workaround but don't understand how to do this "You can add countries to your existing feed in Merchant Center by editing the Content API countries." ?
Thank you in advance for your help.
Hi! Yes we are in the process of migrating everyone to the new feed management system. You should see it shortly, if you haven't already.
Merchants who have been migrated already will receive an email notification and a banner on their Google & YouTube App page. You will also be able to access the Country Selections under Google & YouTube App > Settings > Your product feed settings > Countries and languages > Manage
here you can select Automatic (We will always attempt to use the same countries in Google that you have in Shopify as a Market with valid shipping rates) or Manual (You can check and uncheck eligible countries to show on Google yourself)