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I've been using Simprosys for tracking and feed management, and I’m truly impressed by their customer service.
They are always attentive, responsive, and provide clear, step-by-step assistance whenever an issue arises. Recently, they helped me fix a tracking problem, and their guidance was both quick and effective.
Highly recommended for anyone looking for a reliable partner in managing product feeds and conversion tracking!
Simprosys customer service team is above and beyond. They're simply excellent and by FAR the best customer service team from any Shopify app that we have used for any of our stores. Highly appreciate their continuous support and we definitely recommend this app to anyone needing a centralized feed for products and ads.
The live chat is very instant and professional, thank you very much! By the way, it support 3 free feeds of different markets which are very useful if you want to target multi countires.
We've been using the Simprosys Google Shopping Feed app to manage our product feeds for Google Merchant Centre, and it has made a huge difference. The app is extremely well built — it handles feed submissions, multi-country targeting, and custom labelling with ease. The interface is intuitive, and the level of control it gives over feed data is far superior to many alternatives.
Where Simprosys truly stands out is the support. Their team is incredibly responsive, knowledgeable, and genuinely helpful. We've reached out a few times with setup questions and even some advanced optimisation advice — every time, they went above and beyond to help.
Highly recommend this app if you're running Google Shopping campaigns through Shopify. It’s powerful, reliable, and backed by a team that actually cares.
We experienced a few technical issues initially, but I have to highlight the incredible support we received from Sachin Vaghela.
He truly went above and beyond to not only address our concerns but also proactively clean up the underlying problems with speed, clarity, and professionalism. His help made a real difference.
As for the app itself, it’s absolutely brilliant. The features, the usability, and the overall experience have exceeded our expectations.
A huge thank you to the entire team for building such a powerful tool and for delivering exceptional customer support!
Thanks,
Nadim
This app is very reliable and integrates seamlessly with Google. Saad has been very helpful and patient in answering all of my questions.
I contacted the customer service again with an issue coming from my GMC. I got response in less then two minutes and the complex problem has been fixed in less than 15 mins. Well done simprosys, keep up with the good work. Thank you
The support team at Simprosys is absolutely amazing!
They patiently helped me resolve a complex setup issue between Google Merchant Center feeds and languages.
Special thanks to Ashvin for his professionalism, clear communication, and quick action.
The app itself is very powerful and flexible, but what really makes the difference is their outstanding support.
Highly recommend Simprosys to anyone who needs reliable feed management and a team that truly cares about your success!
The Simprosys Google Shopping Feed app is a game-changer for managing product feeds seamlessly. Not only is the app intuitive and efficient, but their team also goes above and beyond to resolve issues—prompt, patient, and truly dedicated to helping customers. Every time I’ve had a question, they’ve responded with clear solutions and genuine enthusiasm. Highly recommend for anyone needing reliable feed automation with outstanding support!
A very useful application that helped me overcome Shopify's conversion tracking double-counting bug. We have been using it for 2 years, and I've used it for tracking ads across multiple platforms. It's very simple to use, and they keep updating it regularly.
Additionally, their customer service is extremely responsive and attentive. This is one of the best experiences we've had with a Shopify app. I truly love it.