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I've only been using the app for less than a week and have yet to deploy anything that has been tested, but so far so good. The interface is intuitive and the formatting previews are dynamic, responsive and applicable to existing orders, making it easy to test over a wide-range of real-life use cases. The support staff have been responsive and helpful, following up with specific and targeted questions, suggestions and solutions, which indicates they have strong knowledge of their product and clear and direct communication with their development team.
Just an amazing app and even better support from Phoebe, who is always quick to reply and patient with my questions. I would highly recommend this app. Thank you Phoebe
Fordeer support has been fast and amazing!! They have really gone above and beyond to help us with a few customizations on our stores.
Vertalingen werken niet, BTW nummer word niet weergegeven en de helpdesk gebruikt een vertaler zodat de sessie onduidelijk is en er geen oplossing komt. Ik heb een programmeur moeten inhuren om de vertalingen te wijzigen en de BTW op de factuur zichtbaar te krijgen.
Duur en slechte kwaliteit.
Hello there,
Thank you for your review on the Shopify App Store. We sincerely apologize for the difficulties you've experienced with our app and would like to address your concerns.
1. Translations issue in the app:
We understand that you encounteredd problems with our Dutch translations. While we have recently conducted thorough testing of our translation system, we clearly missed some critical issues. Could you please help us identify the sections or fields that were incorrectly translated? This would enable us to fix these problems promptly.
2. VAT Number not displaying on invoices:
As we mentioned before, our app supports displaying the customer's VAT number on invoices when the number is collected through our app. However, since you used a different app to collect and validate VAT numbers, our team tried to guide you on how to set it up with the features available in our app. Unfortunately, it seems that this guidance was not accepted, and you opted to hire a programmer instead. While we respect your decision, we regret not having the chance to resolve this for you ourselves. To improve, we’ve asked our development team to include clearer notes in our documentation regarding customization and compatibility with third-party apps.
3. Communication issue:
We use a translation tool from Crisp chat to communicate with non-English-speaking customers. If this caused any confusion, I sincerely apologize. You can always request to communicate in English directly with our support agents. Moving forward, we are working to hire multilingual support staff to better assist international customers like you.
We are deeply sorry for the inconvenience caused and appreciate your patience. Your feedback is valuable and helps us improve. Please feel free to share any additional thoughts or suggestions, and we’d be happy to address them.
Looking forward to hearing from you soon.
Best regards,
Fordeer Commerce
Very Nice app ,, Highly recommended , Free version is also there , and Premium version is awesome , Phoebe is always giving Quick and Reliable support to Clients,
The App is great. The price is so good for all the customization it has. If you need help (I met Clove - which really helped me), they are super available and helpful.
Absolutely fantastic app for generating professional invoices. We use this constantly and it gives a great impression for our customers.
We had a question about updating orders after a customer makes a change, and Tessa helped us find the sync button which took care of the issue.
A+ app and customer service!
Super service
Clove is awesome. She helped me resolve an issue promptly, now I can use the app :)
very useful app. great customer service.