Fera avis sur les produits

its pretty good for syncing your legitimate google reviews to be visible on your website with the added bonus of also requesting for review from purchase based on information that is available on our shopify admin

Such a convenient app, user friendly and auto syncs customer reviews! Support team answered my question right away in one response my issue was resolved!!

Ive had a great experience with Fera so far! Ive been using there automated email system to get more reviews and photos on my site. Its been really easy to use and it works well!

I've been using Fera for quite a while now and it's great!! Very customisable widgets and options for store reviews for service based websites as well as e-commerce stores. Outstanding customer support from Roel too means it's a 10 out of 10 from me :)

I signed up in 2023, and had a great experience, until now.

I was offered a free trial on Oct 29, 2023. I downgraded back to the free plan Oct 29, 2024, but was charged $99 for the premium version. I contacted chat support to have this fixed. They let me know that Shopify has to fix it. I contact Shopify, who lets me know that that is incorrect and that Fera needs to apply credits for the charge, and gives me all the documentation to give to Fear to correct the fee.

I contact chat with this information, and all of a sudden, 40 mintues go by and no one responds to the chat. I ask what is the hold up? Usually, I can chat and have an issued solved in 5 minutes. But today, I am ignored for over an hour.

Chat support comes and says they will review and get back to me. Another 30 minutes goes by. I ask when, he says he is swamped and can't get to me. I ask to be transfered, he says he is the only person online, and there is no phone number.

Also, as I am on the free plan, when I went to Shopify's end in the billing settings, Fera is going to charge me $9.99 on Nov, 27, 2024 for a premium plan I DON'T HAVE.

DO NOT USE THIS APP. Something is up, and there is no communication when they need to correct billing. I am so disappointed.

I would highly recommend Fera Product Reviews. It works really well with customers and the recent updates to the API allows for some nice customisation with our brand and store theme. The customer service from the team at Fera has been excellent and we really appreciate their quick responses to support queries.

Using the Fera free plan. App integrates seamlessly with our store. Every time I need support with something, the Fera team is prompt, friendly, and knowledgeable. I'm happy with my choice to use Fera and the free plan works for our needs as a small business.

Great app

I absolutely love this app. It is quite straightforward to use but if I get stuck I always reach out to their support and they are so quick and efficient to reply. I have been using this app from a long time now and have never had complains.

Fera was easy to set up and I started getting reviews right away. I needed help installing a widget to my front page and an agent was available in less than a minute to walk me through it.