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Au début tout fonctionnait bien puis petit à petit plus du tout
Depuis début janvier, le soucis doit être résolue je dois constamment les relancer
Enfin, ils demandent un tas de choses de manipulations (qu'ils peuvent faire eu avec autorisation boutique)
Epuisant et consternant
it Did'nt it work for me? i tried 3 times and reached out to help for support, but unfortunately, no help.
I tried a bulk upload 3 times and each time it ignored the redirects so on the 3rd time I checked the box to over write all re-directs and this time it did not ignore them. BUT after testing some of them still not working and going to a 404 error page. so 1 start from me.
Attempting to charge for features that shopify provides for free,...
Useless support! i asked for help and they go around in circles trying to not be helfpul!
I did not find this app helpful. It listed all 404 errors, but did not tell us where they were living on our site. So, it was difficult to figure out where I should redirect or how to update the content. Additionally, I tried using their support feature three times. I got an autoresponse two out of three times, but never received an actual response.
We're really sorry to hear that you didn't find our Easy Redirects app helpful and faced issues with our support response. Understanding the whereabouts of the 404 errors on your site is crucial and we apologize for any inconvenience caused. We assure you, we’re working on real solutions to improve our customer support service. As your experience is far from what we aim to provide, we would like to make it right. Our support team will be in touch with you soon to offer assistance and resolve any problems. Your feedback is important to us in providing the best possible service to all our users.
Best Regards,
The Shop Circle Team
Recent updates have broken the ability to redirect a URL to a collection. I called Tech Support and the guy they connected me to was of no help like he didn't know the app.
We're truly sorry to hear about the issues you've been having after the recent updates, especially the difficulty with URL redirection to a collection. It disappoints us to know that our tech support hasn't been up to par in your experience. We understand how important it is to have reliable and responsive customer support, and we sincerely apologize.
Please allow us to rectify the situation. We'll ensure to use your input to improve our services especially in relation to this specific concern. Furthermore, we'd like to have another chance to assist you and get this problem resolved. We promise you that our team will be in touch shortly to sort out the hiccup.
Again, we truly value the feedback you have shared and it is essential in guiding our improvements. Expect better services from us moving forward.
Best,
The Shop Circle Team
Tried to do a simple redirect today and said the existing URL was not recognised. This clearly does not work very well.
We're really sorry to hear about your experience with Easy Redirects not meeting your expectations. The issue you encountered with the existing URL not being recognized isn't typically what our customers face. We understand how frustrating it can be when things don’t work as expected.
We want to make things right and provide a solution to your problem. Our support team is dedicated to helping troubleshoot and resolve any issues you face. We'd be grateful if you could get in touch with us again - we assure you our team will be reaching out soon.
Your feedback matters as it helps us further improve the app and the service we provide. Thank you for taking the time to share your experience.
Best Regards,
Shop Circle Team
This app only redirects broken URLs, not existing URLs that you want to redirect. Why would you limit that functionality to only 404 redirects when the app name is "Bulk 301 Redirects"?
Thank you for the feedback you've provided. We're sincerely sorry for any misunderstandings or confusion. With Easy Redirects, we aim to offer a versatile solution that meets various needs, and we're sorry to hear that it didn't meet your expectations in this instance.
We understand you would prefer the functionality to redirect existing URLs, not just broken ones. Your observation about our current main function, which supports only 404 redirects, is insightful and extremely helpful.
While this is indeed our main function at present, we're constantly striving to improve and cater to all our users' needs, so aspects like the one you've mentioned are valuable. We’d love to hear more about your needs and any other suggestions you might have.
Feel free to reach out to our support team through the Shopify support channels for any further questions or suggestions. We assure you that your comments are not taken lightly and that our team will be in touch soon.
Your insights are critical in helping us improve our service, and for that, we're truly grateful. We apologize again for the inconvenience this issue may have caused and look forward to addressing your needs more effectively.
Best regards,
The Shop Circle Team
Horrible app. The concept is good but the execution is horrible. I've been trying to do a CSV upload test with only 10 products, and got an error message like 8 times! What a waste of time this is.
Hi there
I'm sorry you've experienced some frustration with the app. Please respond to the email from our support team - they'll get it sorted for you.
If you could consider reviewing your review if our team are able to resolve this to your satisfaction, that would be great.
Best
Eastside Co
I used this app to redirect a page to another page and even though it says URL created, it does not redirect.
Hi
Thanks for your review. Our app support team emailed you to help explain how the app works but haven't heard anything back from you.
Hopefully hear back from you soon so we can get it up and running.
Best
Eastside Co
Installed the app, had a question, the team reached out to me instantly to set up a quick call, and everything got solved and fixed in a matter of minutes.
Friendly, Professional, Efficient, 5 stars.
Fantastic Customer service, understood our needs and helped us make the adjustments quickly!
Amazing Customer Support, The App really does what it says
I am trying the app so far and the app support has responded quickly to all my questions, Thank you Anes.
Ottima app, molto utile nella gestione dei redirect
it has not helped me out at all.
This is really the best app. they helped me to save me my google rankings on search console, while shopify couldnt help me. I can recommend this app 100%. The service was so fast and so great. Thank you for everything!
Just works :-)
The assistant provided excellent help by offering clear and detailed answers that fully addressed my inquiries. Its responsiveness and accuracy significantly enhanced my experience. I am highly satisfied with the support I received!
Anes was a huge help in setting up my store. He was Very professional and anwsered all my questions. Highlt recommend!
REVIEW UPDATE: I had some problems with this app but Tarik contacted me and helped me with a step by step plan that solved all the problems. The app works great, RECOMMEND!
Anes helped us sincerely and patiently every day. He was also very helpful in explaining technical questions in a way that was easy to understand!
Thank you, Anes!
Great app and support. My website is much better in terms of SEO
Tarik helped me out with my issue, exceptional support! Highly recommended
This app works perfectly! Now I can easily redirect my old domain and pages to a new one! Tarik from support also helps you like a charm, resolved my queries. I recommend the plus plan!
Highly recommend this app. I reached out to them to assist with the redirection of links from old Shopify stores and Anes went above what was expected and sorted it all out for me. Incredible customer service.
Great app and great support! I chatted with Anes and he was very responsive, works quickly and he's very helpful. Thanks again!
The best solution I've found for redirects, although I haven't used it yet. The technical team is very responsive to help and very efficient. THANKS !
Easy to use app. We had a specific problem with redirects and the team were quick to give a response with a videocall and provided a good solution. Excellent!
Anes helped me out with setting up a domain change between the old and the new store. Great service
Tarik's excellent customer support made the install go smoothly!
They were very helpful!
Installed the app and used the live redirects feature (which is awesome). Scheduled a folow-up call about Google Search Console questions and the customer service is A++. Really good experience in a space (SEO) where I know not to take that for granted. Very pleased.
Great app that has provided me with an easy solution for creating redirect from my old site as I migrated to the Shopify platform.
bonne expérience équipe réactive
Buona applicazione
Great customer service. Super helpful. Product did what we needed.
Hello! Thank you for taking the time to leave a review of Easy Redirects. We are thrilled to hear that you had a fantastic experience with our customer service, and you found our product helpful and suited to your needs. We are always here to help and ensure our product operates to your satisfaction! Your feedback is greatly appreciated, and it helps us continue to improve. Warm regards, the Shop Circle Team.
The onboarding process is fantastic! I just met with Tarik, in support, and Anes, one of the developers, as I had a bit of a twist to the redirects I needed to complete. They were friendly and supportive, and we managed to get everything underway during the meeting. They couldn’t have made things easier for me. Definitely recommend this app.
Thank you so much for your wonderful review! It's fantastic to hear how our onboarding process hit the mark for you. Special shout-outs to Tarik and Anes for providing you with the excellent support we strive for. They'll be so thrilled to hear your kind words! We're glad we could assist in getting your unique redirects set up during the meeting.
Your recommendations mean a lot to us. It's uplifting to receive positive feedback like this - it helps motivate us to continue improving and delivering top-notch service.
Don't hesitate to reach out if you need any further assistance. Look forward to serving you in the future.
Best Regards,
The Shop Circle Team
Very helpful and quick response rate to help me with a redirect issue that Shopify that couldn't support with internally.
Thank you for taking the time to leave us such a fantastic review! We're glad to hear that our team was able to assist you with your redirect issue promptly. Your feedback makes us proud and motivates us to continue providing excellent service. Remember, we're here to support you anytime you need help. Appreciate your wonderful review!
Thanks again,
Shop Circle Team
Eldin & Mirza were epic! Customer service was terrific. My issue was a bit complicated, and they seamlessly escalated it to their development team who had the problem fixed within minutes. HIGHLY RECOMMEND!
We're thrilled to hear such positive feedback, especially regarding our customer service and technical team. Eldin and Mirza will be delighted to learn about the impact they've made! We are glad that your issue was resolved promptly and efficiently. It always warms our hearts to know that we are meeting the expectations of our valued users like you.
Remember, your feedback plays a significant role in our continuous effort to deliver a seamless experience to all our users. Thank you for the highest star rating and for recommending us - it means the world to our team.
Best Wishes,
The Shop Circle Team
I don't think the redirects that are presented and fixed are completely wright. So I only use it to get a notification about what is wrong so I can correct it myself.
hi - thanks for your review. Our support team has emailed you to help you resolve the issue.
Best
Eastside Co
In het begin wat problemen maar het werkt nu perfect. Simpel en eenvoudig. De keuze in je productpagina, wanneer je iets wijzigt in je productnaam, om de link automatisch mee te veranderen, is super gemakkelijk.
Bedankt voor je recensie!
Great app: we use it since a long time, and we are pretty happy with it (even the free version has interesting features).
Hi there! Many thanks for taking the time to write a review of the app; it means a lot to us and we're glad it's helping you manage your redirects and page errors.
Kind regards
Eastside Co
Great app, great support! Redirects are quick established. Maybe the free version could have some more functions...
Hi there
Thanks for the review! (We do try our best to strike a balance between offering a great free app and a paid version that offers additional functionality.)
All the best
Eastside Co
Good product - essential if, like us, you migrated from one sire provider to another. We moved from Joomla to Shopify. The software is dead easy to use and we uploaded over 2,000 links with no errors at all. We update the 301's missed every day. Our website is https://halcyonblue.com/
Hi - thanks for your review, we appreciate it! Glad the app is being so helpful in the ongoing management of your redirects.
Best regards
Eastside Co
I love this app! It is very helpful when there are redirects that need to be addressed in my shop! I donʻt think I would do well without it since I am not computer savvy. The one thing I would like to see if the app could make suggestions as to which link to copy and paste. But I also want a robot for a VA! Thank you for such a great app!
Hi
Thanks for taking the time to write a review of the app, it's really appreciated! We're delighted the app is working so well for you and wish you all the best in your search for a robotic VA!
Kind regards
Eastside Co
after some help from staff it seems to be working great. Thank you Louis for the customer service and follow through.
Hi - thank you so much for your review - it's much appreciated - and I'm really pleased that Louis was able to get the app up and running for you.
All the best!
Eastside Co
Perfect app to make 301 redirections. I had some troubles with my csv file and the support help me so much to resolve it
Great! Thank you for the positive review; we're glad the app is working so well for you. Thanks also for the compliment for the support team - they really appreciate it.
Kind regards
Eastside Co
Did not worked for me but the support was helpful. Maybe I should had better patience with all the 404 and redirects
Hi - we're sorry that you've chosen not to ultimately use the app, but we do appreciate you updating your review following your discussion with our support team.
All the best
Eastside Co
#Update
After a bumpy start, all got resolved. Thanks again Lousi for looking into the GSC connection!
Hi there, thanks for the amended review :) We're glad Louis was able to solve your queries, and if you need any further assistance you know who to talk to!
All the best
Eastside Co
apart for allowing the same redirects Shopify already provides, the need of monitorning continuously 404 errors cannot be achied automatically, the user always needs to reconnect to Google Search Console which, btw, shows no errors despite the app shows a lot.
morever, in the settings i have specified not to monitor the same urls while i keep having same ingnored 404s.
i've written to support with no consistent reply or any way to solve my problem. disinstalled.
We're truly sorry to hear about your experience with Easy Redirects. It seems you've encountered a few challenges that impacted your overall use of our app, especially regarding the monitoring of 404 errors and the response from our support team.
We understand how important it is to have seamless integrations and responses to effectively manage your redirects. We genuinely apologize for any inconveniences, and also for the confusion one might have encountered with connecting to Google Search Console.
Our goal is to ensure customer satisfaction, and your feedback is crucial to us. We'd be grateful if you could give us a second chance to improve your experience. Rest assured that our team will look further into the issues you have raised.
Again, we're sorry for not meeting your expectations this time and hope you will consider reinstalling the app in the future, where we can ensure a smoother, better experience.
Best,
The Shop Circle Team
The team at Linelink Online - www.linelink.com.au use this fantastic app for to enhance our online Dash Cam business on the Shopify platform. It is 'set and forget' which makes life much easier and we can get on with selling Dash Cams! Great app!
Thank you for the stellar review! We're thrilled to hear that Easy Redirects is enhancing your Dash Cam business at Linelink Online and providing a 'set and forget' experience that you find valuable. The fact that our app helps you focus more on selling Dash Cams makes us feel we're on the right track. We can't thank you enough for taking the time to share your experience. Remember, we're always here to support you with any needs or queries.
Best Wishes,
The Shop Circle Team
It works! and support helpful when I had a query. Thanks!
We're delighted to hear that Easy Redirects is working well for you, and that our support team could assist when you had a query. At Shop Circle, we make it our mission to ensure our users receive the best service and support possible. Thank you for taking the time to share your positive experience. Every piece of feedback helps us maintain our high standards.
Best Wishes,
The Shop Circle Team.
Works very well - nice and easy to use and no problems so far. it's great when you have a high content turnover and would like to redirect your customers to some useful, alternative products and/ or brand pages. 5 Stars.
Hello,
We're really chuffed to read your 5-star review! Thank you for taking the time to acknowledge the ease of use and functionality of our Easy Redirects app. We completely agree with you, it's indeed extremely useful for managing high content turnover and directing customers to other relevant products and brand pages.
Your input contributes significantly to the work we do, and we greatly appreciate it. Here's to effortlessly managing your content!
Best wishes,
The Shop Circle Team
Does what it says. Made it easier to migrate
Hello! We're thrilled to hear that Easy Redirects is delivering on its description and has made your migration process easier. We value your feedback greatly. Please feel free to share any additional comments or suggestions you might have as we continue to improve our app. Thanks a lot for the 5-star rating!
Best Regards,
The Shop Circle Team
Awesome app. Plug and Play. Works well with the Google Search Console. Saving time it is easy to import in bulk and it also provides a feedback on unsuccessful imports as well. The free version is enough to manage url issues. Great work.
We're thrilled to hear that you find our Easy Redirects app effective and user-friendly! Your positive feedback means a lot to us at Shop Circle. It's fantastic to know it's integrating well with Google Search Console and you're finding immense value in the bulk import feature and feedback mechanism on unsuccessful imports. Thanks to your feedback, we'll keep doing our best to improve and deliver quality service.
It's great to know that the free version of the app is efficient in managing your URL issues. We strive to create solutions that help our users save time and work efficiently.
Once again, thank you for your 5-star review, and we look forward to continually serving you.
Best,
The Shop Circle Team
Useful tool to crush those 404's!
Hi there,
We're so glad to hear that you find our Easy Redirects a useful tool for handling 404's! We aim to create tools that help make online business management easier for you, and it's fantastic to see that it's working! Thanks a ton for the 5-star rating.
Your positive feedback goes a long way in inspiring us to continue improving our service.
Best,
The Shop Circle Team
Great app! We used it to upload lots of redirects at once when we migrated to Shopify from our old store in Magento. Easy to use, works like a charm
Bernardo
Troozt
https://troozt.cl
Very simple and very useful! I would love to recommend this tool for my friend! Thank!
Excellent app. Easy to use and redirects imported in minutes. Fab customer support too. Always on hand to help and advise via telephone and email.