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Dynamics BC auto updated to version 26.0 this morning and since then orders are no longer automatically synced from Shopify. I have to run the Sync Orders manually which is not ideal.
Thank you for reporting that.
We would like to share that the issue you encounter will be fixed in an upcoming release (26.1).
We notice that you mentioned “auto updated” and would like to state that Microsoft is committed to delivering predictable updates to the service. Updates are continuous, touchless updates that provide new features and functionality. They eliminate the need to do expensive upgrades every few years. Administrators can set a maintenance window for each environment that determines when Microsoft is allowed to update that environment. For more information, see Managing Updates in the Business Central Admin Center (https://learn.microsoft.com/dynamics365/business-central/dev-itpro/administration/tenant-admin-center-update-management). Scheduled minor and major updates, and unscheduled critical fixes, respect the maintenance window set on each environment.
You are in control and manage how your organization receives these updates. Admins can schedule environment updates to any version higher than the current environment version within the environment's current or next major version from the Business Central administration center.
You can also utilize sandbox environments to verify critical processes before updating your production environment. For more information, see https://learn.microsoft.com/dynamics365/business-central/shopify/get-started#testing-strategies.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
we are having difficulty in installing the application and unable find any assistance. pls provide a contact point if possible
Thank you for reaching out.
Business Central is sold and implemented through a global network of Dynamics 365 partners with industry expertise. Contact a partner for consulting and other services. Your Microsoft partner is a valuable resource. If you don’t have one, you can use the Contact a Microsoft partner form (https://go.microsoft.com/fwlink/?linkid=828707).
Business Central offers a free trial. There are two ways to access the trial version, depending on your location. If you are in a country where Microsoft offers official localization, you can follow one path. If you are in a country where localization is handled by partners, you'll need to follow a different path. For more information about free Dynamics 365 Business Central trial see https://learn.microsoft.com/dynamics365/business-central/trial-signup
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
We've been testing this back and forth through the versions, and It's getting there. If we weren't selling globally, we'd change to this one in a heartbeat. However, as it does not support multiple currencies, it's impossible to use when trading in different currencies.
When/If it becomes possible to import orders in the same currency the transactions are made in, we'll change to this integration in a second.
Thank you for your feedback!
We are aware about that requirement and are tracking it here: https://experience.dynamics.com/ideas/idea/?ideaid=969a170b-6917-ef11-989a-000d3a7afa6b and we are considering adding it to our (longer term) roadmap. Please add your valuable votes and comments to get it prioritized on the engineering backlog.
You more than are welcome to suggest new features and capabilities for connector on the Dynamics 365 Ideas site (aka.ms/BCIdeas).
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
We are very happy with this connector which we deployed for two different instances of BC. Synch is reliable and relatively flexible to use. Works well with US sales tax, VAT in multiple European countries, with anonymous customers, or with existing ones.
Things I wish will improve in the future:
- Synch of products that have two sets of variants (color and size, for example) require inverting temporarily the synch from Shopify to BC to get the nested values in and then manually mapping the product variants. I wish there was a more intuitive way.
- Exclude some product fields from synching to Shopify (such as vendor) or at least being able to alter them in the product table in BC.
- Support for synching product descriptions in multiple languages when these are available in BC.
- Support for synching more sales scenarios from BC to Shopify: currently the pickup in store process is not supported in BC and must be dealt with in Shopify (BC will mark the order as shipped, never ready for pickup).
- Being able to create credit notes in BC and synch that back to Shopify. Currently refunds need to be started from Shopify.
- Having more options to sync inventory: currently you can choose between reserved and previous sales orders only. This does not offer enough flexibility.
- Better integration with POS: currently customers who buy from the Shopify POS app can only get a receipt; even when the customer information is added to the order, it is not synched with BC to send them an invoice (required by some customers).
- Possibility to filter incoming orders in BC by country or delivery type. We use third party companies to export in certain countries. Currently we need to tag these orders in BC and then synch them to a different store in BC to invoice the right customer at the end of the month. Wish for a more streamlined solution.
- BC invoices synch to Shopify, happy this one is coming apparently! Hopefully payment information too for B2B customers? Please?
Thank you for your feedback! We are glad to hear that you like Shopify Connector for Business Central.
We have exciting news – we already added translations and posted invoices as well as filtering by country code. See https://www.youtube.com/watch?v=AR2FiD64wbw.
Some of the missing features are achievable with the extensibility framework. You can skip or replace manufacturers or adjust availability calculations. Involve a Business Central partner. We have published examples for these cases and are working on samples for options/variants. For more information, see https://learn.microsoft.com/dynamics365/business-central/dev-itpro/developer/devenv-extending-shopify#extensibility-examples
Would be great if you can add remaining features and capabilities on the Dynamics 365 Ideas site (https://aka.ms/bcideas). Your input goes directly to Business Central's engineering backlog for investigation and prioritization. Make sure that you search through the list of submitted suggestions. Chances are that someone already submitted something similar, and that entry might have already received votes. Vote if an idea already has been submitted to get it prioritized on the engineering backlog.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Nice connector but we cannot access your invoices created by Business Central in Shopify which is very disappointing.
UPDATE 12/10/2024
After implementation, we are much more satisfied and look forward to the new features with excitement.
Thank you for your feedback! We are glad to hear that you like Shopify Connector for Business Central.
We also have exciting news to share – the feature you are missing is coming in our next release. You can find more details here: https://learn.microsoft.com/dynamics365/release-plan/2024wave2/smb/dynamics365-business-central/export-posted-sales-invoices-shopify .
If you have more suggestions for new features and capabilities, you can always provide them on the Dynamics 365 Ideas site (https://aka.ms/bcIdeas). Your input goes directly to Business Central's engineering backlog for investigation and prioritization.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Connector has a lot of features, but I can't get correct vat calculation to work. Prices are including vat, but creating the BC sales order vat is calculated and also with the wrong Country-VAT, that is set in the template.
Thank you for your feedback! From what you described, it sounds like you need to adjust some settings in the tax area. Please refer to the help article “Set up taxes for the Shopify connection” (https://learn.microsoft.com/dynamics365/business-central/shopify/setup-taxes). We also recommend working with your Microsoft partner who is familiar with your Business Central version and can advise you on the right setting that suits your local, industry and process needs with respect to additional apps and customizations done on your Business Central. Please contact us via in-app support if you need help finding a Business Central partner in your area.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
It will be a nice connector. For the moment, whenever we synchronize an order with fulfilled status (both online and POS) the "location_id" in the Shopify order is wrong. We have to use an extra API call to "fulfillment_orders" method to get the correct location_id.
We appreciate your input, and we are glad to hear that you found a solution for your issue.
As your feedback sounds very similar to support case you submitted, we are not sure if you received our reply. Let us duplicate some of information here as it might impact your solution.
Be aware that the Location in the header field is being deprecated and replaced by information from Fulfillment Orders. See documentation to Shopify APIs: https://shopify.dev/docs/api/admin-graphql/2024-01/objects/Order#field-location.
Connector works exactly as recommended and uses information for Fulfillment Orders.
In cases when fulfillment happened on Shopify closed fulfilment orders are not imported, which in some cases (think of POS scenarios with multiples stores) led to undesired behaviour. The adjustment of connector will be available with next minor updated (24.4).
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
We initially considered adopting Dynamics 365 Business Central as our new accounting system because of its functionality and native connector. However, we abandoned this plan due to the inefficiency of the synchronization process, which still requires double entry. Our goal was to manage orders entirely through Shopify, including updating order content, marking orders as fulfilled (shipped), confirming payments, and assigning integrated tracking links, not to mention handling returns. Unfortunately, with this connector, double entry remains necessary. While it does receive correct order data, it doesn't capture changes, shipping and payment documents aren't automatically posted in Business Central. Our previous accounting system handled these tasks seamlessly, saving time and reducing error risk. It's 2024, yet automating business processes with Microsoft—one of the world's most experienced companies—remains impossible!
Thank you for trying our product and sharing your honest feedback.
The scenario you described is not very complex and is supported by Shopify Connector for Business Central. Have you consulted a Microsoft Partner? We understand that it is very exciting to start a Business Central trial, connect to your Shopify store, and exchange data in minutes without any help. However, we also realize that implementing a business management solution that covers accounting, manufacturing, sales, shipping, project management, services, and more can be challenging and may require some guidance and support from experts. That is why we suggest working with a Microsoft partner who can help you to set up Business Central to fit your business processes, including connector to Shopify and migrating data from your previous system.
If you need help finding a suitable Microsoft partner, please let us know and we will be happy to assist you.
Thank you for your interest.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Segunda vez que en Business Central me indica que el concetro debe ser actualizado en Shopify y no existe ninguna opcion para actualizar. Cada vez que se actualice debere desinstalar la aplicacion y volver a instalarla?
Thank you for reporting that.
Shopify releases a new API version every three months at the beginning of the quarter, and supports each version for 12 months. The updated versions might contain important changes, so it's important to uptake Shopify API versions in major releases of Business Central. Typically, new versions of APIs increase stability and security, and enable additional capabilities.
It means that The Shopify connector released in 2024 release wave 2 (October 2024) relies on API 2024-07, which is supported until July 1, 2025. To continue to use your integration, you will need upgrade to the latest version of Business Central before this date. For example, the Shopify connector released in 2025 release wave 1 (April 2050) uses the Shopify API that was released in January 2025 and can be used till January 2026.
To upgrade connector you also need to upgrade Business Central. We are exploring option how to align Shopify, Business Central the Shopify Connector release cycles to reduce impact on your operations.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Hi, we collect taxes (price excluding VAT) and duties at the checkout, but they are not syncing to sales orders in the Business Central... Is the connector not capable to capture these two information from Shopify to NAV under our situation? Thanks!
Greetings. From what you described, it sounds like you need to adjust some settings in the tax area. Please refer to the help article “Set up taxes for the Shopify connection” (https://learn.microsoft.com/dynamics365/business-central/shopify/setup-taxes). We also recommend working with your Microsoft partner who is familiar with your Business Central version and can advise you on the right setting that suits your local, industry and process needs with respect to additional apps and customizations done on your Business Central. Please contact us via in-app support if you need help finding a Business Central partner in your area.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team