CJdropshipping: Much Faster

Thanks to Suki Huang.

My agent Fiona is always very helpful. Sometimes packages take a bit longer than usual to arrive but Fiona usually helps resolve any issues in a timely manner.

27 Jul 23****: If you read the thread below you would understand that there's always ups and downs. But since my last review I could see the improvements. The only concern that i have is the support during China Holidays. I hope they continue to ship during the Holidays too.
20 Jan 23**: It's been more than a year that I've been using CJ and I would say it has become a disaster. 3rd quarter of last year was a nightmare. From sending the wrong items to sending to wrong addresses. It affected more than 50 orders and imagine how you want to fix this. The last thing is happening in Jan 2023, despite saying that we ship your orders during Chinese New Year holidays (of course inventory) nothing is moving. They are not honest, I don't recommend them at all.
30 Dec: Things are improving
18 Nov: As you could see below there's an old review dated 29 Sep. Back then the issue was processing time and disinformation. Since last week I've stopped ordering from CJ due to a lot of delays on delivery. Despite increasing the shipping cost, prolonging the processing time (mine is not less than 7 days) and now the transit time has increased with more than 30 days and you have no idea about the ETA. I've started to refund my clients cause I respect them and to comply with my shipping policy. They're keep changing my agents and that's a bigger headache. During last week 3 times. It's Aliexpress with another brand! Don't waste your time on this. 29 Sep 2 stars: I've been using this app since 4 months ago. Not user friendly and it took me while to get used to it. If you want to list a product you see that the processing time is 1-3 days but that's not true. The agent keeps telling me that it's 7 days and yes it is 7 days. They dedicate an agent to you and so far I've had 3 of them. Not useful and if you compare with other apps they are kind of useless. The worst part is they're supplier driven like Aliexpress. It happened me twice on 7th day they told me that the supplier sent us the different color and they don't take any responsibility. I'm giving them a last chance but overall I'm not happy with the service.

Chris Ou from customer service, was very helpful, and clear with his answers. I recommend to use whatsapp for customer support is much faster that a ticket.

billy on the night staff was super helpful... i am still trying to make sense of such a departmentalized set up...
thanks billy

I love this app, it is easy to find and order products, and the customer service is 100% on-point. They are 24/7 live actual people who are always ready to help you with any problem and they walk you through each challenge in a way that leaves you satisfied. Alex Chen was especially helpful and truly understood my problem and how to address it. I highly recommend the app. They do have longer processing and shipping times if you do not have inventory purchased already in the warehouse which is why I am giving a 4 not 5 star review.

Have done over 3000 orders with them and overall everything has been great. I was assigned a great agent called Crystal Feng who has helped me out a lot. There have been some up and downs but once you understand their platform its smooth sailing

Through using this app to create posters, I have received positive feedback and responses, boosting brand awareness and sales performance.

Just started my shop and I am in the testing phase and so far customer service has been good. I have been working with Ashely wu and she has been very helpful in guiding and explaining things.

They source very fast the products from 1688 or other Chinese apps like T-mall, shipping in high season is very slow, but in general, the process is good, what they need to improve is their User Interface as is very hard to find the orders with the Shopify order number or even with the buyer name, skype customer service is good and latly when a product arrive wrong from supplier they send pictures and give options to cancel or exchange the order, they are getting better, sync conection with the store is fast as well even many times the images need to be downloaded by had as their app just takes a few of them, prices are fare.